It's very unfortunate that my second review is quite different then my first review…read more After I had a good experience with them I decided to go back to get a lash lift/lash perm and to use their apprentice tech to try out the services at a lower price. Unfortunately though I never got that far. I initially tried to book back in July/August but the availability was very limited (I was looking for evenings or weekends due to work schedule). I managed to make an appointment only to have it cancelled the day after I made it due to scheduling error. The receptionist then said she would call me back with an available time which never happened. I never ended up getting that phone call so I went somewhere else. I decided to give them another try and called them last week for the same appointment. The exact issue happened again....they couldn't find an available spot and said they would call me back. 5 days go by and no phone call but this time I decide to call them to follow up. The receptionist then begins to tell me that the staff that observes the apprentice has gone on maternity leave and can't get ahold of her to book the appointment. So after some back and forth finally I asked "does that mean that your no longer offering there services?" to which she says "yeah I guess." It was a struggle for me to get a straight answer from her. If they can't offer services they should inform the customer or at least not promise to call them and not follow through with it. The services they offer were good when I went but unfortunately I can't say the same thing for their customer services related to booking or follow through.

I don't usually write a bad review unless I feel strongly about it. I booked an appointment for a…read morehybrid full set of lashes. I'd been to Posh a few times prior and although I wasn't super happy, it was the only place I could get in with hardly any notice. The girl did take the time to ask questions about the look I was going for. One thing I stressed was that in my last appointment I had a volume set (and paid way too much for it) and that I didn't want that again. This time, I was looking for a more natural look - hence the hybrid. She asked if the length was ok in the past, I agreed it wasn't too bad. I stressed I felt like the volume set was just too thick and a little too "young" for my age. At the beginning she did mention some of girls have started their fall shed so I can expect the same. She was giving lengthy explanations of what she was doing and reiterated she prefers I tell her if something wasn't right rather than not saying anything. She began the work but at the end when I held the mirror up I was so very disappointed. It looked exactly like she took a fake set out of the package at the local drug store and glued the strip to my eyelids. Horrible! That's not natural. They were so curled it looked like the tips were attached to my eyelids as well. That's not natural. They looked like they were perfectly cut across the top with a pair of scissors. That's not natural either. There were zero lashes in the corners. That's not natThey were so thick and dark and stiff and they almost looked blue in the sunlight. I immediately told her I didn't like them at all (remembering she'd prefer to hear that) Instead of listening to me, she got very defensive and kept holding up a piece of paper saying they did this length last time. Always something about last time. Again, I wanted a natural look therefore a hybrid because I didn't want it to look like last time. I kept giving very valid reasons why I didn't like them. She simply said do you want me to take them off for you? I had another appointment after and declined. It was very evident of my dissatisfaction but she didn't care. I paid the $183.75 and when paying she came over and offered to remove them and lucky me, she wasn't even going to charge me! I don't think I should have paid for them at all. If she's only going to refer to a piece of paper and negate everything I say, then why bother asking questions? After leaving, I sat in my vehicle and cancelled my next appointment. Called my old lash business I went to for years (quit going cause it was too far after I moved) and explained my situation and my lash expert I had been going to for 5 years made some arrangements to book me in the next day. I immediately went back into Posh - less than 5 minutes later and told the girl I wanted the lashes removed. I was embarrassed leaving with them. All of a sudden she wasn't available to remove them. Someone else did it and I couldn't get them off quick enough. Never again! Just because you give lengthy explanations doesn't make you an expert. And acting defensive when a customer isn't happy doesn't make you a professional. UPDATE - I just read the owners review and am very disappointed to see it's full of inaccuracies and lies. I was NEVER told the lashes were going to be a repeat of what was done in the past. Not once. I was asked if I was pleased with the length, I recalled I probably was. There was absolutely ZERO discussion about curl, extra fullness or any of the the other claims made by the owner. Furthermore, there was NEVER an offer to have the fee waived. NOT ONCE. I would have have gladly taken them up on their offer if they had. They NEVER offered to redo them either. This reaffirms their lack of professionalism and the lengths they'll go, to take responsibility. It was only after I declined an appointment for a fill (in what they insisted had to be within a 2 week period) staring "I won't be back" that the technician came over with an attitude and said if I didn't like them she'd remove them. As I said in my review, I declined due to another commitment. Certainly no offers of any kind were made to me prior to paying. FALSE, FALSE, FALSE. After going to my vehicle and making alternate arrangements with my commitment, I did return to immediately have the lashes removed. In that span of a few minutes, the technician rescinded her offer. She was NOT with another client. She was actually folding towels at her station. I will GLADLY be contacting you to have my money refunded.

Professional, knowledgeable and friendly! I wouldn't trust anyone else with permanently makeup…read moreapplication. All services and products are excellent.

My mom has been receiving various services from this salon for years and goes for manicures and…read morepedicures on a regular basis. I was given a gift card for a pedicure from my mom and I went in for my first service this weekend. I'm almost 9months pregnant and went in for a relaxing pedicure with Bernadette . Very welcoming, professional, and relaxing environment. I will definitely return!

Great location, Been coming here for many years, very knowledgeable staff, inviting and clean !…read more Red light Skin Rejuvenation is my go to !

I had been cancelled on by my usual salon right before Christmas and decided it was time to find a…read moremore convenient location for me anyway since my usual routine had changed. I managed to get an appointment here but the person who was supposed to do my lashes had an emergency and I was basically being cancelled on again. Then Heather saved me! Heather stayed after normal hours for me (!!) and my lashes looked and felt great afterwards. I went out that night to so many compliments and they've held up great since that appointment. I am happy I ended up being cancelled on in the end. It worked out better for me and I can't wait to go back.

What a beautiful spa in the shops at Boudreau. They offer a good amount of services. I have gotten…read morea manicure and had waxing done there so far. Each experience I have had has been great. When you enter I have always been welcomed warmly and the technician during any appointment has been great. I had an especially good waxing appointment with Shannon. It was quite painless compared to a number of other places I have gone and will definitely go back specifically to her again. There is also a little boutique with beauty things to buy when you step in and I think they have some of their own products as well. Beautiful little place!

Well I've been getting my face waxed regularly for a very long time, so I know what to expect…read more.. but I was still terrified for my first bikini wax. I absolutely love their online booking system. It's so handy to use and if you ask a question during the process, they respond with an answer very quickly. And of course, they call the day before to confirm the appointment. I saw Elisha for my first appointment and I told her that I was nervous. She was great at keeping the conversation going and keeping me at ease. I honestly can't wait to go back! There's some great looking products in the lobby that I plan on checking out a little closer next time I'm in. Also... their pedicures look fantastic so i'll probably book myself in for one of those soon too. This is a great new addition to the Shops at Boudreau!

Not worth your time. Asked for a simple trim of just length off. 2inches was asked and 6 was taken…read moreoff. Very disappointing for the cost. Unfriendly staff

Worst place possible to work. People quit or get let go for the wrong reasons. They make money off…read moreof you signing up for blue cross. If a client needs an appointment by yourself, they gave a lie and gave a discount to book with someone else. 3 people even left the salon from being so upset with her career there. One came back only because she had to move and this place was where her old clients were. She is now getting mental health from there. I personally am getting mental health help from the trauma I had received from working there. If you had an issue that you would talk to the owner about, they threw it over their shoulder and do nothing about the many of the issues happening throughout my experience working there. Having my own salon now, clients from there have come to see me, only to be upset with the final service they were given from the salon. Good luck with your service at Epic. Not worth your time.

Posh and trendy. Great haircuts. Great color. Great products. Fun and friendly staff. Clean…read more Complimentary coffee or teas. Suburbia is located near nineteen or buco in st.albert. it's not downtown but it's still pretty prime location. Lots of free parking. The place is posh, modern and so hip. Very nice. I was impressed. My stylist thyda took 30 minutes just to consult and decide on what is best for me. I felt like I was in good hands so I felt comfortable with whatever she decided. The products used were so gentle on my hair and really were conditioning to my hair. The color turned out natural enough but still trendy. It turned out better than I hoped for! My haircut was awesome too. She asked me what I ussually do and cut my hair depending on my maintenance needs!!! No other stylist has asked me that before...I'm super lowkey. I honestly let my hair air dry every day (it's all about the fabulous cut!). But my cut was done to perfection. It was an updated twist on my usual cut and made me look at least 5 years younger. Im old. So I'll take any improvements!!! They use high end products and I ended up buying some ombre products which are top of the line stuff. They also do eyelashes, pedicures, manicures, waxing and even make their own custom lipsticks. I tried one and the all natural oils used really moisturized my lips! Spoil yourself here. Bc you're worth it. And it's worth every penny spent to feel this fabulous after a visit here!

I've gotten a haircut, eyelashes done and Brazilian done at this place. Staff is always…read moreprofessional, the decor is amazing and the service has always been impeccable. Considering we're getting super intimate (the waxing), I felt super comfortable and they made me feel very at ease with my first ever Brazilian. Would definitely recommend

I was very pleased with the service…read more I was met at the door and felt welcome. The end results were amazing. I have booked another appointment. Thank you very much.

Purchased a Groupon for bikini hair removal. Experience was terrible. Temperature of wax was too…read morehot and really poor customer service. I therefore cannot recommend this company.

First visit here was exceptional! I booked the massage facial and a few waxing services. Booking…read moreonline was quick and easy! FYI they do request a $50 deposit when booking which can be used toward your service. Very reasonable IMO considering the quality of service they provide, and to limit no shows. Arrived early and was able to relax prior to my service in a massage chair. While waiting they included complimentary brow threading. The clinician who did my facial and wax was patient with my questions and was very friendly. The massage facial is to die for - highly recommend for facial newbies or those looking for a relaxing and beneficial experience!

Hubby booked mani and pedi for me and my older daughter on Mothers day while my hubby and my…read moreyounger daughter got pedicures. We weren't sure how she would do because she has Down Syndrome and Autism and this is a new experience for her. Her lady was Parminder, and she did AMAZING with kiddo. She was kind and patient and professional. I couldn't of hoped for a better staff to work with her. And kiddo seemed to love it and actually by the end got too excitable. :) Hubby said his experience was professional as well. Oldest daughter and I had a good experience with our nails. And it is nice that they offer free coffee and tea to relax you and you can upgrade to champagne or fancier coffee beverages if you want to Place is clean and welcoming. Unfortunately it is the exact opposite side to where we live, but we might make a jog occasionally if Parminder is in the house.