Great company, was looking for a carpet cleaner who can come in a short notice I called them on…read moreWednesday they gave me an appointment on Friday, I didn't have to wait long to have my carpet clean,they came on time and won't leave until you are happy

Shopping for an area rug for our new house was a daunting process. After multiple trips to shops…read morelike Home Sense, Winners and other smaller home retailers I decided I should try a store that specialized in rugs to try and find something I loved. The store does custom orders, and also has "off the shelf" rugs to purchase that are organized by size. The size organization was a huge time saver, allowing me to concentrate on pattern and texture. A staff member brought me some water to drink and large plastic clips to mark the rugs I like (the same process as wedding dress shopping for any ladies who have been through that). There were a lot of rugs I liked, and one in particular that was exactly what I had pictured wanting for our space. The staff brought it down and laid it out on the floor for me to look at, and then wrapped it up for us to put in our car. The purchase process here is a little different than a normal store - you "sign out" rugs for 48 hours with a credit card hold, and if you like it, the store confirms over the phone and then bills your card for the rug(s) you are keeping. They emailed me my bill and care instructions within 30 minutes of talking on the phone. The staff here were lovely and the selection is top notch. The rug I selected was within the budget I set out before going shopping, and prices were totally in line with other stores I have visited.

We have taken several Persian rugs to Gorgeous, at both locations, for repair and cleaning. The…read morequality of their work is excellent, as is their service; highly recommended!

I was very impressed with the rug cleaning service, and even more impressed by the extensive…read moreknowledge of the staff.

Great service, products, installers and contacts with Robert. We are very pleased with the end…read moreresults and would recommend Jordans highly.

They worked hard to get me the information I needed to make an informed decision for my carpet…read more When the manufacturer sent the wrong product to the store, they noticed it and corrected the error. The vinyl plank flooring was installed by John who was very meticulous. Great work!

Placed a curbside pickup order April 24 2022, only after arriving was told one of the items was…read morebackordered. Decided to cancel the order. Turns out for gift card refunds Crate and Barrel would mail me a gift card out of the USA. On May 13, three weeks after my order cancellation I reached out to customer support to figure out what was going on. Their solution was to cancel and resend me my refund. On May 17, now 24 days, after my order cancellation the initial refund card arrived, but now cancelled. At this point it will be June before I receive a refund for a purchase I cancelled in April. I feel I received a poor customer experience from Crate & Barrel.

I was in Crate & Barrel today and that store is so beautiful and the quality is second to none…read more Yesterday I was listening to a designer who said that C&B has a higher quality the RH and I totally agree. C&B is a higher quality as they use higher quality products. They have a line in there by a designer that is breath taking. I'm not just saying this no one asked me to write this I'm just very impressed. They products stand the test of time and currently they have a sale that anyone can afford. Trust me check them out in Edmonton and ask for Char-Min she is one talented lady that I ask.for all the time and you will.lleave with items that you will love the rest of your life because they will be timeless. Go in to the store you won't be disappointed.

Truly. Don't bother. Overpriced for what you are getting. Their customer service is disgraceful, If…read morezero stars was an option that's what I would give it. They just want to sell you the pieces and will say anything to get the sale "these couches are indestructible" "liquid just beads off of them" You think you are buying high end furtinature at the cost you are paying but that's absolutely not what you are getting. The warranty company they use is even worse. I use the word warranty very loosely because they don't actually do anything and deny most claims. do yourself a favour and shop elsewhere.

I've never been to an urban barn before! I stopped by this…read morelocation tonight in search of a few new pieces of furniture. I have hunted high and low for a nice tufted ottoman for a month with no luck, but I hit the jackpot here! I got a beautiful floor model for a great price. The ladies working here were very helpful, and were so happy to look up some items I was in search of. Not to mention that the products in this store are just gorgeous. Totally my style. Many of the pieces are quite expensive, but you can definitely see the quality. I'll be back!

We have taken several Persian rugs to Gorgeous, at both locations, for repair and cleaning. The…read morequality of their work is excellent, as is their service; highly recommended!

From the owner: Gorgeous Rugs' is a family-owned business with over 40 years of experience in crafting exquisite…read morePersian rugs, catering to devoted 'Persian rug enthusiasts' worldwide. In our Edmonton downtown branch we have a unique collection of Persian and Oriental rugs. We also offers professional area rug cleaning and repair services for all kind of rugs, and your 100% satisfaction is guaranteed. Our cleaning and repair services cover Edmonton, St. Albert, Sherwood Park, Beaumont, Leduc and surrounding locales within a two-hour drive from our location. We are dedicated to enhancing the elegance of your living space with our exquisite collection of area rugs.

This location used to operate under Carpet Craft and Sears Flooring but is no longer part of the…read moreSears franchise but ownership has remained the same. I went to get a quote for replacement of kitchen (vinyl) flooring with tile and replacement of living room carpeting with hardwood, including two flights of stairs to be done with hardwood. The salesman was very professional and easy to deal with, but he is no longer at the store. The kitchen floor was done in approximately two days. The tradesman was one of those, however, who likes to get in and get out, more interested in completing the job than in the quality of work. This was my opinion and verified by one of the Carpet Craft (Sears Flooring) staff. The only real incident with the kitchen flooring was the butchering of my baseboards. I believe that there was miscommunication between the salesman and the installation crew in that the installer believed that the baseboards were not going to be re-used so he took no care in the removal. I can understand an honest mistake but Carpet Craft took no responsibility for the error relying on the contract provision that they were not responsible for the baseboards. However, that provision is there in the event of accidental breakage die to brittleness from age, not negligence of the tradesman. The hardwood was delivered a few days in advance of the installation in order to acclimatize the hardwood. Installation day rolls around and here now is a MAJOR problem. It seems the estimator did not bother to check what was underneath the carpet and allowed me to select a regular style hardwood (nail installation). I learned later that the fact that my living room is partially below grade should have tipped off the estimator that I would need engineered hardwood for a glue-down installation. The company missed this despite the fact that their entire business is flooring. A different hardwood needs to be ordered and the stuff that has been sitting in my house needs to go back. Of course, keep in mind that my living room has been cleared of furniture and the carpet stripped so now I have no "living" room for a considerable time due to Carpet Craft's error. The salesman advises that he has a replacement product that he can order and not to worry, it is engineered hardwood and can be installed when it finally arrives. I asked the salesman to verify that the replacement hardwood was Canadian and he assured me that it was Canadian. Sure enough, upon delivery, in rolls the U.S. hardwood. The salesman is then quick to blame someone else about this error, saying he was told it was Canadian. We then go through the same process of the hardwood being delivered a few days prior to installation to acclimatize. Installation day arrives and the installers determine that installation still cannot proceed because the floor is not level and has to be levelled first so that the hardwood can be placed straight. Once the job was finished, I was left without mouldings between various rooms. I was given a lot of inaccurate information, being told that the mouldings were ordered and ready for pick-up by the installer but the installer verified that he had no instructions to pick up mouldings. The last straw was when I was given a delivery date and appointment time but nobody bothered to call or show up for the scheduled appointment. Given the delays with the flooring, I have no idea why the mouldings were't sitting, just waiting to be installed. These are the major problems I encountered but the worst part was Carpet Craft's unwillingness to resolve any issues despite numerous phone calls. Once they were paid in full, that was it. I was only able to get some small element of satisfaction after I placed a chargeback for part of the payment. Carpet Craft then has the audacity to send a collection company after me for a chargeback, instead of trying to resolve some minor issues and such is the way they treat customers. The work that should have been completed within a week took six months and was a very disappointing experience and stressful time.

Wow, we went in there on a Saturday and it was quiet. There was a guy who offered to help. Imagine…read moremy surprise when he couldn't tell me the price of a carpet I was interested in. He took my name and phone number and promised to call me with a price on Tuesday - because he had Monday off. 2 1/2 weeks later - NO CALL. No thanks.