I'm $200 out of pocket for two months I did not receive services. If this review helps you not sign up then I'm happy.
You get one, one-hour consultation. After that your membership choices start at $100/mo. and up. I believe 4 months was the minimum length offered. You will only have an EFT payment option. You will be locked into a non-negotiable contract because the owner is more interested in taking your money than dealing with month to month memberships. You will not enjoy restroom accomodations. Instead, you can use the porta potty outside.
All of the coaches are great at what they do, but that's just about it. There was no organization or clear communication on scheduling. I showed up on two occasions for crossfit and none of the coaches who weren't busy helped me, so I left both times. I made it through foundations and was basically lost from that point on because no one responded to my scheduling questions.
I tried talking to the owner, Drew, into refunding my final two months because (1) I had been fed up with the whole scheduling process, (2) I was involved in two back to back car accidents (one caused by natural hazards, another was a hit and run) that caused out of pocket repairs, (3) I decided the monthly expense was too costly in prepping to get married in addition to the accidents. He refused to, citing me at fault for not coming to him about the two times I wasn't helped. I understood the terms of our contract and our agreement, but his response was just a reiteration of the contract, which I found insulting and impersonal. Not a big enough gym to be shady like that.
Anyway, I suppose other members understood the schedule. After showing up twice with no one helping me I took initiative to reach out via e-mail to discuss scheduling w the coaches BEFORE wasting my time and going there. The response times were generally slow and sporadic. There were a few times I received no response at all. Again, not a big enough gym for all the disorganization.
Lastly, I had a Groupon that I needed to use by 7/11. I went in on 7/11 to start my 30-day Groupon which was unlimited classes for 30 days. We did not deal with Drew on 7/11. His assistant said the Groupon would be fine. I had an aunt pass away on 7/12. Returned to Houston for my intiital consult the next week. Drew did not want to honor the Groupon. The only reason he did is because his assistant told us the Groupon was fine and he'd log our 7/11 start date (which he didn't).
As a compromise (if you call it that) Drew said he'd honor the Groupon until the end of the month which was only the equivalent of 21 days from the 10th, or for me after returning from the funeral, 15 days. Drew would not honor it passed that date (again citing month-to-month issues) since the monthly memberships are charged on the 1st. At the time, I was cool with it. Now, I see it was a clear sign of a desperation for cash flow. read more