1. Urban Air

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Kennesaw, GA

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Urban Air

3.6 (8 reviews)
Open • 4:00 pm - 8:00 PM

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7 months ago

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Launch Trampoline Park - BIRTHDAY WITH JOEY

Launch Trampoline Park

(42 reviews)

As a new mom, finding venues for birthday parties is a feat of its own. Launch is one of most…read morestable, clean, friendly and helpful venues I've found to date. They are incredibly accommodating and the staff is super professional. I honestly felt so comfortable here. I believe the energy of the employees and the environment they create for patrons has alot to do with it. I have to give a very special shout out to Kourtney. She is SO sweet and so incredibly helpful. She has a keen eye to detail and I know this because I'm a particularly picky person. She's made my parties go off without a hitch and I've thrown three birthday parties here. She's a gem and I truly hope her employers realize how lucky they are to have such a professional, respectful, kind, attentive and hard working individual running this location. She was easy to work with and I appreciated this so much. It's what keeps me coming back. Her staff is so on point and they are equally as responsive and respectful. I've worked with grown adults that don't have half of what this group encompasses. The venue is very clean, the prices are very reasonable and my guests had an absolute blast. You all made my daughter's day seamless. Thank you to all of you.

Love, love, love it here! The entire staff is amazing. Maria, who is the manager of this place is…read morealways present and ready for action in making sure the customer is satisfied. This is everytime that I have came. I have only been here a few times and she already recognizes my family. This is how present she is in managing the place. The staff will provide information to help you save money by letting you know their latest summer deal. We love it here and will absolutely choose this location over others. Simply because the staff are present, professional, and outstanding in making sure you're taken care of. Thank you staff, especially Maria from launch!

Adventure Air Sports

Adventure Air Sports

(81 reviews)

First timer at a place like this (at the ripe age of 28) and it was a blast !!! We visited on a…read moreslow Sunday evening so it was pretty empty which was great for our large group to have fun. But most importantly we want to recognize the great hospitality we received from CHRISTIAN!! We were immediately greeted with a big smile and high energy!! Any time we found ourselves needing anything, Christian got us, not even being dramatic. Someone in the group rolled their ankle and he promptly got us ice packs in between helping other guests. Another friend lost their wallet but thanks to Christian's awareness, he saw it was left on the counter and kept it to the side for lost and found. Keep up the good work Christian we thank you for your excellent customer service !!

Jayden* was a good host! He was very attentive and very helpful. Very professional! Thank you for…read moreyour warm hospitality The pizza was ice cold But hey it was from PJ! The decor and set was nice for a kid We had our time to jump. We were kindly reminded that our time was up in five minutes As we gathered our guest, a girl LOUDLY spoke across the mic that it was time to go and go now! Urban Air or Catch Air does NOT KICK YOU OUT -not in this manner. Give us time to gather our guest for an adequate head count so we may all exit safely and together. We do NOT need you yelling LOUDLY over a speaker to remind us of anything. It is not packed It was not packed! It wasn't like there was a lot of children. Policies are just that-Professionalism should be that! Redirect your staff to be more professional because reviews like these will keep guest away from your establishment! These parties are NOT CHEAP We will never visit again

Big Air Hiram

Big Air Hiram

(32 reviews)

Good place. Great…read morefacility. Well lit, safe, lots of padding, and lots of fun stations: -free jump area -dodgeball court -volleyball court -VR game area -the "orbit" (a rotating arm that you have to jump over) -battle beam -6-yrs-old-and-under-only area -giant foam pit -American ninja-like gauntlet and a few more stations I'm pretty sure I missed. Staff are overall very friendly and professional both. A handful clearly wanted to be somewhere else, but most were great. They were stationed at specific areas and kept them safe (for example, only one jumper per "square" of trampoline) and fun. If you join in, be ready to sweat. It's a lot of fun, and it'll wear you out, especially the foam pits. Those things are hard to move through! If you are in the foam pits much, expect some of the orange and black fuzz from the cubes to rub off on you. Not a ton, but some. Depending on when you go, other jumpers can make the experience less fun, but that's not the staff's fault, and they're doing the best they can to make it fun. Didn't try the food, but it was available with plenty of seating. Facilities were all clean. They had benches for those who didn't want to jump. Fun place, all things considered. It's a worthwhile way to have some fun with your kids. Update as of January 2026: took a group here and rented a room. Good experience. Very friendly staff; made our time a great experience. Food was good (not fantastic, but good); they worked with us well in setting up party, etc. Recommended.

Horrific customer service. My toddlers bumped heads in the foam pit. They began bleeding…read moreprofusely. I carried them to the front desk and asked for a first aid kit, as I was trying to identify where the blood was coming from. The manager strolled over with no sense of urgency, tossed me some paper towels, and then walked off. He never said a word or asked if I needed help, ice, anything. I informed the girl at the front desk that there was blood all over the foam pit and they allowed children to continue to play in the area. Horrific experience. Will never return.

Urban Air - trampoline - Updated October 2026

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