Actually zero stars. Made an appointment through Angi's List for 1 o'clock in the afternoon for an…read moreestimator to look at my kitchen countertops and cabinets, and no one showed. Called the office, there was no record of my appointment. No respect for my time.

We had a house fire emergency, and the utilities were turned off in subzero weather. After…read moreclearing with xcel, i needed furnace pilot and water heater lit, before pipes froze. Three companies refused, Tipping hat told me the furnace was too old to light and "by law" they couldnt light the wh without the furnace, but they would happily replace both for 12,000. Through a friend, I was referred to Dale Horton, owner of Guns and Hoses. At first he indicated he was sick, flu/covid/miserable. But when he learned the situation, he showed up, lit both, went to Home Depot and replaced my thermostat. Got me heat and hot water so we could start the massive clean up. Refused to take payment. Cannot recommend them more highly.

It is all subcontracted to others so that is what you have to deal with as the homeowner. You are…read moredependent on people you have not met nor spoke with. They come when they come. It appeared that my home was taken care of & I was pleased with the roof. However, I did have to report that it appears the gutter was not draining properly during any rain. I was told that someone would come over & look at it. I was told this a few times but no, the bill was paid, & it was not a priority or a concern about my gutter operating properly. Then E&M just stopped promising and no one ever came to check the gutter. I made it clear and I was home when someone was supposed to check it over, did not happen. They had the potential to receive 5 stars from me, but once paid, my concern about the gutter was never addressed. Maybe this report will get their attention as my calls never did. (Put a bucket out, put a hose out, can you be home?) I did all of these requests and no one came by.

E&M did a residential reroof on our house in Aurora and they were great! From working with our…read moreinsurance adjuster to the job to clean up, they were efficent and reasonably priced. I would go back to them every time!

Doug and his team were professional, skilled and reliable. They arrived on time, communicated…read moreclearly, cleaned up after themselves, and finished ahead of schedule. From inspection, to insurance, to completing the work, Doug consistently proved himself to be an honest, trustworthy, and skilled professional. I would never use or recommend anyone else.

Doug is a really good person and he knows his stuff. His main roofer is Ersain and he is extremely…read moregood at what he does. They have been working together a long time. They will do what it takes to do an excellent job. Great company and both men have a lot of integrity.

I had a great experience working with Heartland Construction Services LLC (also known as Rex…read moreRoofing & Restoration, LLC). They were able to get the job done quickly and efficiently, and they were very customer service oriented. I contacted Joe from Heartland in January of 2022 for the first time. He appeared to be very transparent, knowledgeable, and honest. The company also had the right documentation, reviews, and insurance coverage required to finish the job. I feel like they explained the process extremely well from start to finish. They were also very familiar with the process of working with insurance. The company had a few hiccups with the project, but they handled them graciously and with a strong sense of urgency. For example, there was a delay in getting started because they needed to wait for the insurance company to approve the claim. However, once they got started, they were able to complete the roof installation in a day and they got me on the schedule in only a week's time (despite the overall delays in the industry). In other words, another company may have taken a month to get the project scheduled and materials ordered. They had also got some green skid marks on the driveway from moving the OSB boards, but were out in no time to power wash and scrub the driveway clean. Don was out there on his hands and knees. To me, that is a whole new level of dedication to customer service. Another company may have just snubbed its nose at my concerns and ignored them. Don, the project manager was out several times to make sure the job was done right. He even came back days later to finish painting the inside trim around the skylight. Shannon kept me informed and always was on top of addressing any concerns or needed information. Specifically, Shannon was always quick to respond and always had the answers to my questions. She was a great advocate for me as the customer and helped to keep the project on track (despite those delays because of insurance). I really appreciate all her help in getting the job done. Joe has a lot of experience with this kind of work, and he knows that insurance companies and building departments can be tough to deal with. He was really persistent in advocating for me and trying different approaches. His expertise and problem-solving skills were greatly appreciated. Heartland was also able to upgrade my roof with high-quality class 4 shingles and their team was professional, friendly, and courteous throughout the entire project. They also went above and beyond getting the payout I deserved from my insurance company. The fight dragged on for much longer than it should have, but even the lawyers didn't care to take it on. I can only be eternally grateful for going to bat for the customer and doing what's in their best interest through and through. In short, Heartland Construction is top-notch in every way--I highly recommend them!

I thought it was weird Rex Roofing was interested in the job I initiated as a Yelp Project because…read moreI haven't seen anything remotely resembling my 1200sqft 1970 ranch house on their website or socials, and I'm in Longmont while they're based in Castle Rock. Stay far away from them if you're not in a reasonable service area. They are an insurance claim chaser company and will step all over you to get at your payout. They sent different people out to inspect and provide quotes (gutter and soffits/fascia was the scope requested). I did not ask for a roof assessment but the gutter guy thought it might be eligible for an insurance replacement, so I said sure send the guy on out and let's see what happens. That's where it got really.... interesting. My first appointment was for a Friday. I asked for a specific time so I could manage my work schedule around the inspection. A time was agreed upon. Nobody showed up. I had to initiate contact to find out that they would not be coming that day due to the time/distance. We rescheduled and on the rescheduled date, I reached out early to confirm the time and was told the inspector would be 30min late. I readjusted my work calendar and was notified it would be an additional 15min. This turned out to very much work in my favor. The inspection was very thorough and took about 1.5hr. At the conclusion of the inspection I was told they can convince the insurance company to replace the roof. They showed me what ended up being a contract, but was not presented as such explicitly by name. I was asked to sign before they revealed the "fine print" on the back page - which involved having the insurance company sign the check over to Rex Roofing rather than me (I have USAA). This didn't sit well after discussing with several people and reviewing the fine print. I voided the contract within the 72 hour grace period so I can get a second opinion, gather additional quotes, and control my own insurance payout (if that happens). Instead of responding to me to confirm they received my email (always document in writing! With time stamps!) they forwarded it to the inspector who started texting me asking to "resolve" the situation. I explained, as I had in the email, that I would be taking my insurance payout myself and I requested a "cash price" quote from them. I was then told there was no way my insurance company would approve it without the inspector present, a number of wild assumptions and insinuations were made, and I was essentially berated by text by the salesman for exercising a legal right to void the contract. I had to block his number because he would not stop texting me to mansplain how I had no idea what I was doing as a homeowner and he was the only person who could convince my insurance adjuster to cover the roof. Turns out he was right - they talked me into opening a claim, the adjuster said the roof is perfectly fine and they would replace only one portion of one downspout that had hail damage. I can't tell you how the "value" of this company compares to others because they said they would do the work "for a price agreed upon with the insurance company" without providing a scope of work or any numbers of any kind in writing - so I guess they're not really interested in much besides doing the job for as much as they can squeeze out of the insurance company. I might not have made a USAA claim myself but everyone else in my family has.

Over the course of the year I've been communicating with them (from original estimate through…read morepresent) the communications went from straight forward (if a bit aggressive) to confusing with lots of excuses, to just plain out ignoring me. The company owes me nearly $3,000 according to the account settlement statement that Josh (owner) sent nine months ago (money that I've paid out of pocket). I've been trying to get that account closed and the money owed to me paid since. Dealing with the office staff I was unable to get a straightforward answer. I connected with Josh and he sent a concise account summary that showed the funds paid, services rendered and amount owed. Since then I have been unable to collect.

They did a very good job when i had a leak in my roof around the cooler. I will say more expensive…read morethan some places i called. But they quoted me out a much thorougher job. They even came back and finished some of the addition work that was missed the first time. The scheduled me so fast. I was in a bind and they got me in same week. The office is very nice. They dont answer the phone like a business so i never was clear if i called the right number untill i asked. Brittney was phenomenal though very nice and helpful. The actual worker did not speak any english. Made it hard to commuicate. But like i said they did a fabulous job.

When it comes to BAD roofing contractors, this one is the mold. The owner's name is Brad Rollins…read moreand he will tell you anything you want to hear to get the job. He contracted for us and he tried to mislead us in how he wrote the contract. He kept asking for more money because he bid the job incorrectly so we paid him more so he could finish the job but he didn't come back. He even tried scare tactics by threatening to put a lean on our home to get more money, he had his lawyer send the paperwork so when I called his lawyer about it, his lawyer said that he wasn't aware of the several payment we sent him. He is a sneaky thief and we are in the process of taking him to court for fraud! There were more complaints of him on the BBB site you can review about some other businesses he had and did the same. People like him get away with this lying, stealing and cheating folks for so long thinking there are no consequences and then try to hide behind bogus lawyer tactics. Stay clear of him because you wont get what you wanted nor will the job be installed properly.

Great service and professional work…read more Brad and his team are top notch - I have some roofing, gutter repair and removal of some old skylights. Brad communicated throughout the project and the result was perfect.

**Updated review. The owner of the company reached out and didn't even mention the negative reviews…read moreI left. He apologized for not getting back to me and asked if my gutter still needed to be fixed. Because of all the snow and melt off, I had gotten in fixed so that I didn't have all that water running down the side of my house. He asked how much I had paid and then said he'd like to pay for it because he didn't think it was right that I had to have another company fix his work. I can 100% appreciate a company owning up to their mistakes and standing by their customers. So, I'm updating from 1 star to 5. Kudos to you, Vito, for making things right and being so gracious about it. GARBAGE company. I have a rental property in Denver that these guys serviced in November. I had a gutter that had detached. They went out to fix it (I live out of state) and all seemed well until we got snow last week and the same exact gutter detached. I called them 4 times and filled out the form for them to contact me 2 times and have yet to receive a call back on getting this repaired. It looks like they no longer service residential properties - which is fine - but they should at least give their former customers a call back for work they did that didn't even make it through a 3 month period.

The work we needed done was outside the scope of what this company provides, but their promptness…read moreand professionalism in responding to my initial contact, and then assessing our project in person -- at no cost -- was exceptional. They even sent me a video with close-up still shots that detailed what needed to be done, which I was then able to use to solicit more appropriate bids. If I did have a job that falls within their service range I would not hesitate to call on them again.

Western Summit Roofing did my roof replacement, and they were able to get all of our windows…read morecovered in our claim. They upgraded all the windows to Andersen 100 Series windows at no cost. These windows are far nicer than the widows we had. These guys are very professional and, unlike other contractors we have used in the past, communication was very good. The whole process with the claim took some time, but went exactly as they told us it would. Everything was completed right on schedule. I really can't think of anything negative to say about Western Summit Roofing, they exceeded our expectations during every step of the process!!!

Our experience with Will and Western Summit Roofing was exemplary. Will is a special person and…read morecontractor. He cares about his clients and the job. Our house went under contract about a week after sustaining damage from the hail storm of May 2017; we are so grateful that our insurance company recommended Will. Will dedicated himself to ensuring that the job was completed before closing and was available to us throughout the process. He made us feel like we were his only clients, though we know he was also handling many other jobs.