I called (as a new customer) , and the woman who I talked to said her stylists are not taking new…read morecustomers. Turning away business, what a terrible business practice. Epitome of laziness. Very unprofessional.

While I was in town for a wedding I decided to come in for a color touch up. The salon was super…read morecute inside and they provide complementary tea and water. Stacie did my deep red color for me. She was amazing! She made sure to show me the color I wanted in the book before doing anything which I appreciated. The color turned out exactly how I wanted & the pricing was very reasonable. If you're looking for a color master, come to Stacie. She knows what's up!

ABSOLUTE amateurs, VERY unprofessional! Somebody warned me…read morethat I should NOT let these people touch my hair, but as I needed a fast cut I tried to call them anyhow. No answer, I left a message and they never returned the call. I called the next day same thing got voicemail. This was a blessing in disguise for me because my neighbor told me a very concerning story about how this shop absolutely ruined her scalp, and caused her hair to fall out. That's (2) people in 2 days that told me AVOID this place!! I found another stylist that is very notorious for high quality work. I would strongly advise against hair and company!

Sandy Lira did an excellent job on my highlights. She helped decide on colors for my lowlights &…read morehighlights and we ended up doing my full head instead of a partial due to the dark roots. She also gave me a cut and style, which I love! I would highly recommend her. Plus she's very friendly and easy to talk with. The salon was busy but not loud so I will definitely be back.

I reserved the salon for my wedding last October for myself and my bridesmaids, mother, sister and…read moremother in-law. Only thing I'd say know exactly how many and what time but also expect to pay in two payments (not separate - it can get a little tricky to gather the ladies money but we made it work). Payment: Really understand the pricing, for us pricing changed from when we got the quote to when we booked. Chris was able to grant the initial quote cost for hair but makeup did increase slightly. The Vine asks for a certain percentage upfront for every person to reserve and the rest of the bill was due on the day (payment automatically added gratuity). It's important to reserve your date but also make sure you know the exact number of people at first payment as it will be much harder to add ladies later. Some ladies changed their mind last minute or didn't decide in time (luckily only one bridesmaid had to go elsewhere to get her hair done). Schedule: Chris scheduled time slots for each person to navigate when each person should arrive (which helped a lot since I had 11 people come in for hair and/or makeup) it would have been far more stressful (than it already was) if we didn't have a schedule. Accommodations: A separate room was provided for us to get ready and hangout at no addition cost and allowed us to have food and beverages. Additionally they allowed for ladies to do their own makeup (as long as the girls did it themselves). They cleaned up after our breakfast, which was icing on the cake when we were all leaving - again an accommodation that helped with the stress. Service: Each stylist (makeup and hair) were exceptional and made us feel absolutely welcome. They did a wonderful job on hair and makeup. When girls would ask for changes they went above and beyond to make it happen. I was also late because our breakfast order was delayed at pickup and the stylist did not waste time by starting on my bridesmaids. Salon: The salon and grounds were stunning in my photos!

I went in to get a color change with the hair stylist Lexi. I have to say that I am so happy. I…read moredon't regret it one bit. Everyone was so nice from when I walked in to when I left. Everything was clean and we'll kept. The owner was there and she was sweet too. Thank you lexi for doing an amazing job on my hair!

Despite being a loyal customer for years, we have decided to seek hair care elsewhere after being…read moreinformed for the first time - ever - that "there is a 5 minute late policy" when my Husband pitched in to take my daughter to her appointment after I became violently sick. Her appointment was at 2 pm and my Husband arrived with her at 2:07 pm. They refused to see my young daughter through no fault of her own and without any advance notice of said policy. Had we known, I may have risked taking my daughter myself instead of requesting help from my Husband. I wanted to inform other customers in case they potentially run into an emergency that may make them "5 minutes late" as we were not extended that courtesy. We were simply and quite unfortunately turned away. Although, I do believe my Husband and daughter were discriminated against as I do not see this "policy" listed anywhere. If it is, in fact, a true policy, I would recommend the salon make their customers and potential customers aware in advance as the only heads up we have ever received was their policy on 12 hour cancellation.

I've been going to this salon for a couple of years now Jasmine is an absolute amazing masseuse…read more However my last experience on June 10th I had a gift card to pay for my services the receptionist accidentally instead charge the entire amount on my credit card because that was what I was using to pay Jasmine her tip. The owner Chris first off took over a week to respond back to my complaint about my credit card charges. Instead of him asking me what happened he listened to whatever his receptionist told him when I talk to her on the phone. Mind you this was not the person that I had engaged with on the 10th. Saying that I paid with a card and that I changed my mind to use the gift card which was a lie. Chris said he cannot refund me my card because of a new system that was installed. He proceeds to tell me to call my credit union and dispute the charges. I called my credit union and explained the situation. They said that it doesn't work like that. I reach back out to Chris and he has not responded back. I have yet to receive my refund till this day. I'm putting this review on all platform. No one should have to experience this his customer service skills is horrible. I'm also reporting this to the Better Business Bureau

The salon was very clean and as a newly disabled person, I appreciate being able to move around and…read morenot feel like my walker was getting stuck on everything. They have elevators and disabled parking. Having said that let's get to my experience with Nicole. I had called first and asked for somebody that was familiar with biracial hair and they recommended Nicole. Everybody was very lovely, but Nicole was absolutely awesome. She is incredibly funny and very, very talented with curly hair! She did a phenomenal job, understanding my hair and cutting it accordingly. I absolutely love my curls. She cut my hair in a way where they are popping out, but look really luscious. I used to go to Milwaukee for haircuts and now I am ecstatic that I have somebody as talented as Nicole very close by.

I was so excited to went to my first nice beauty salon in Wisconsin they don't finish the work…read morebecause don't have enough time and I wash and dry my hair at home not a place to go if your hair is curly.

Best salon in Racine, I highly recommend Melody. Very clean, friendly staff…read more Thank you !

I booked my appointment online with ease and absolutely loved my experience! The staff was…read moreexceptionally kind and gracious with offerings for comfort during my appointment. I left with a very cute cut and a very big smile! Such a beautiful salon and good vibes all around. I will absolutely be returning and would recommend to anyone looking for a new salon to try. P.S my stylist was Savannah and she was amazing! Looking forward to her future services!

Terrible haircut. Said to keep the length, nope didn't listen…read more Stylist just talked all about herself and business. Criticized my hair twice

Love love love The Bluegrass! I've been going to this salon for 20 years and I will be a loyal…read morecustomer for another 20 years :) It's a gorgeous space that is inviting and cozy, kind of a hip farmhouse vibe that really adds elegance to the experience. Stacy (the owner) is a treasure, so lively and fun to chit chat with. My fav stylist is Bailey! She's a wiz with color and her cuts are always stunning. This place truly is a gem.

First timer for this establishment. Made an appointment, entered it on my phone calendar. Got there…read moreand she said I had the wrong day. It was scheduled for next week. I called to confirm on Friday for Monday. Got there they said my appointment wasn't for an hour! Now, I had it confirmed! I asked her to Just cancel it. Without hesitation she said ok. Not, we can see if we can work something out or try to accommodate me in a courteous way. Mind you I'm a Black Woman in an empty white establishment! This is what we get when we want to receive a service from the wrong place with the wrong people! Shame on you!

I came here for a bachelorette party & had an amazing time! The staff was so so kind & helpful…read more Paris, my nail tech, was INCREDIBLE! My nails look lovely & she was so personable. We had great conversations and I enjoyed her company very much! If I didn't live an hour I would definitely be coming back to her. Check this place out & if you're wanting your nails done request PARIS!

Both my husband & I go to Karen in Racine at the Main Credentials on Main Street near 4th…read more My husband is a big fan, says she's fast AND a really nice person which she is. I like all her suggestions and she's a great colorist. GOOD COVID Protocols, usually no one else in there or maybe somebody leaving. Karen has a lot of jewelry, make up products and really fun to get her ideas and advice. Lots of coffee shops & restaurants in the area on Main & 6th. 5 minute walk to Lake Michigan or the Root River. Be there.

I don't like having a bunch of weirdo chemicals in my house, going down my drains. I don't really…read morehave a reason why, I just don't. Because of that, I have to go somewhere to get my hair did. My mother went to Karen for decades, and I've met her a dozen or so times over the years. She's a class act, a hell of a hair dresser and a great person. She also employs an old classmate of mine, Natalie. So, when my hair-wrangler skipped town, I figured this was the most homey, familiar place to go. Nat does a great job of acclimating her skills to my unique needs (I generally have brightly colored mohawks or other dumb haircuts that keep her on her toes.) If Natalie's ever unavailable, Karen does solid punk hair work, as well! I recently had some surgery on my spine and was temporarily unable to reach my toes for regular hygienic upkeep. Karen's daughter, Kora came to my rescue with the much needed mani-pedi party, and one hell of a diverse and fascinating conversation throughout. Is there anything these ladies can't do?

I've been struggling getting a good, short hair cut. Saw Laura last week and was extremely happy…read moreto see the results. I finally found someone here in Racine who listens. The salon is absolutely beautiful, comfortable and clean. I plan to return!

I've been attening this Salon for about 5 years now. Very nice setting inside and helpful/friendly…read moreworkers. They also cut men's hair as well. Every hair stylist is great but especially Bailey. If you are a guy, schedule your appointment with her!