Never a problem. Whether they deliver to my house or I go to drop off a package. At my house they have put packages on my back deck, helped me drag big boxes in the house. At the location they have helped me get boxes out of my car. I have never come to pickup a package or pay for an item to mail. My stuff is prepaid and just drop off read more

Stop calling that 1 (800) number Call (718) 481-1401 This is there direct line at the Springfield gardens location (718) 481-1401 (718) 481-1401 (718) 481-1401 (718) 481-1401 (718) 481-1401 (718) 481-1401 (718) 481-1401 read more

See all

My father has been waiting for his birthday gift for the past week and a half, but inexplicably, there's been a "delay in delivery due to weather or natural disaster". The weather is fine. My dad's birthday, however, is not fine. read more

Beware of packages being shipped through this UPS location (which shows up as "Springfield Gardens, NY" in tracking history. My package was dropped off here on December 30th with overnight service, yet 3 days later the status has not been updated. Granted this was over a holiday, but why accept a package with overnight service if you can't deliver? read more

UPS - Amazon tracking... shows UPS accepted it on Dec 30. Today is Jan 2nd 9:30 AM, and still no movement. - Shipping Centers Near Me - Springfield Gardens, New York

Not a bad experience. Very busy store but the workers move as fast as possible. The prices are decent. My go to store Will recommend

Horrible, not only did UPS LOSE MY 130.00 PACKAGE, after I filled claim, I received a letter stating "UPS has made multiple unsuccessful attempts to contact you, as a result , the lost package investigation has been closed" NOT ONCE did I receive a a phone call, or email from the UPS, and I have the phone records to prove it. I am going continue to re open this claim and file complaints to whoever I have to, until my money is reimbursed. read more

Worst. Company. Ever 1. I have had several packages claim to be "delivered" that I have never received and NOTHING was done about it. 2. Drivers claim that my address is incorrect and cannot be located. Reality is, they're incompetent. Have you heard of using a map? 3. Whatever staff operates the customer service calls out of this location are RUDE and UNPROFESSIONAL. Do your job. read more

I'm not sure why the other reviews are so negative. I was initially afraid of coming to this location and instead took my business to the UPS on merrick. However, out of convenience, it's next to Stop & Shop, we came here. Since we usually drop off our items, it's a quick transaction. We do everything we have to at home, print out shipping labels, tape it up.. Why do it at UPS. There usually is no line, but it doesn't take very long either. This is the actual UPS company store, there's usually just one person working there in the front and he's always been courteous. The one on Merrick that's only a few minutes away have really friendly staff if you really demand extra attention.... read more

I rarely ship anything but when I did buy some few things it came thru UPS. The package got here on time, package was in tact, and my item was perfect. The driver was so helpful and tracking my package was easy with the help of this facility worker. read more

I've been having an issue with EVERY single delivery I've had managed by UPS for the last month and a half. I run a small business and constantly get packages. The drivers @ this location are so negligent and careless. Packages get dropped off at the USPS and then back to this location for weeks on end at times. It's literally impossible to get a hold of upper management and most associates are rude and not willing to assist you as much as they could. It's infuriating that they're able to run with such poor service. Please be aware. read more

I'm tired of this UPS store. Every time I see that my order is coming from this place, I cringe. YET AGAIN my package is missing / not delivered despite the tracking number saying that it has been delivered. This is ridiculous. Are the staff trained to read shipping address labels? Hello? They should start implementing a photo policy so that when they say a package is delivered we know where the package actually went. Someone in my neighborhood just got a free pair of shoes. THANKS UPS @ SPRING GARDENS! read more

Between ups springfield gardens and usps jamaica my package valued at $250.00 is missing not delivered why the hell ups transferred my package to the post office I would like to know service is horrible read more

Many of these reviews are accurate about ups. They held my package for days without delivering what's worst the driver has been flagging my stop. Main line customer service doesn't really do much other than take message and promise call back. Springfield location rushes the customer off the phone without providing any help. read more

I usually don't have issues but since this is the second issue with this facility I had to post my review. I'm told by UPS customer service that due to COVID that is reason my packages have been delayed, but in actuality is incompetence of the facilities management. I now been waiting on a package for over 1 week asked numerous times for updates from someone at the Springfield Gardens facility to phone me over the issue no one has contacted me directly during the first issue 3 weeks ago , and now that I've been waiting a week now Update finally received packages 12 days later slightly damaged read more

UPS is a horrible company. I took off work and waited all day for a mattress delivery on June 26, 2019. At 8pm I tracked it on their website and saw a notification saying "Sorry, we won't be making you delivery today. Check back in a few days." The next day I check "NOTHING" It's now Friday, I check the website again. "Your package is out for delivery at 8:14 AM. I wait ALL DAY UNTIL 5pm. I took another day of work, and planned to go in later that evening Of course it didnt come. I had to go to work. I checked the website again and saw they "Attempted delivery" while I was out. I called customer service and they were very dismissive and unfeeling "There's nothing we can do. We will attempt a another delivery next business day on Monday " But I have to go to work, and I'm not going to take another day off. I offered to pick it up. But There are no service centers open on weekends. I then asked if I could specify a smaller window of time, and was told that they can't do that. I spoke to 4 different reps and they all were useless. I then asked to speak with a supervisor and was mysteriously disconnected. How this company has stayed in business for so long is confusing. But I do know that i will never again use them, or buy anything from any merchant that uses them. UPS stands for Useless Pricks Service read more

This is the worst possible UPS location ever! I don't usually write reviews but coming on here and seeing so many people having the exact same "luck" as me is unbelievable and I had to give my input! I normally use USPS but the two times my packages were sent through this location both times my packages were marked as delivered and nothing was there! I tried calling and all I got was an investigation will be done and the driver will be sent back and nothing! I will saying it plain and straight someone is stealing and if not everyone , most of the workers are in on it I SAID IT!Liars and thieves from people who work hard to buy what they want read more

So my package never got delivered yet tracking and ups told me it was delivered, thank god I have security camera to prove that they never showed up surprisingly ups refused to watch my video and only willing to start a internal investigation. read more

The WORST UPS center I have ever encountered! I have had several packages marked "DELIVERED" and none were actually delivered. I have cameras surrounding my house that proves that at the time the delivery was marked, a UPS truck did not even stop in front of my house. I had to mark all packages being delivered by this distribution center to be marked for pick up only. A disgrace! read more

Customer service has never been an issue with me. Store empty when I pulled up. Then 4 customers showed up at the same time. Great organisation, another team member came out to assist. I was able to use the tape to seal box and add label I printed. USPS makes you buy tape so that was a plus for me. In and out less than 5 minutes. read more

Lately every delivery service has been awful, but UPS and their customer service tops it off. This is the 2nd time I didn't receive my package and went completely out of my way to pick up at their care center only to be told it can't be given to me because it's in a part of the building they don't have access to. If it's INSIDE of the building, there should be a way to contact someone in that department to retrieve the package especially if the package has been sitting there all day long. For a company that prides themselves for "exceptional customer service," their service is truly subpar whether it's in-person or over the phone. I regret ever doing business with them. read more

I'm entirely sure someone is stealing my packages. Small packages always show up, heavier and clearly most expensive packages are missing.

This UPS guy throws my package on the side of my front steps instead of leaving it at the door. No wonder this place has so many bad reviews. read more

Just the alert of upcoming weather events, they flag packages as delayed. My package has been sitting at the HUB for two days now. It should have been put on a truck and delivered to me by now. So instead of doing that, they are going to wait til the day when severe weather will hit to schedule my delivery which makes my package 4 days late. I realize it will not be delivered until the next weekend. Unacceptable! Not my choice of reliable deliver companies. read more

The absolute worst. I paid for expedited shipping thinking that I would get delivery on Monday July 3rd only to receive a text message saying that they attempted delivery and would deliver on the next business day. I called them and told them that there was no attempted delivery to which I was told that I could go to Springfield Gardens to pick up my package and guess what. Springfield Gardens tell me to come back tomorrow. SMH. I just love paying extra for nothing. read more

Worst UPS!!! I've been waiting for my package all day! I was sitting in my house and decided to check on the status of my package. It stated that a delivery had been attempted. I contacted the 1800 #, TWICE! I also spoke to a manager that stated she would contact the driver to deliver before the end of his shift. I was sitting here alll day!!! And guess what... NO PACKAGE! I am over it! If you didn't wanna do your job.. call out! read more

Horrible service, an important package sat there two days with no explanation. At the very least the customer service agent should say the truth. Horrible read more

I've had several problems with this UPS. From packages that were marked as "delievered" when they never were, to packages that were marked as out for delivery, but never delivered because, according to UPS, they were "lost." I NEVER have a problem with USPS. There seems to be a trend here. I have an inclination about what's going on, but don't wanna be accused of defamation of character by stating what is obvious. Just read between the lines. read more

Came to pick up a package because UPS delivery people are not even knocking on doors anymore! They want to leave your package at an unknown business and are too lazy to notify you. This is by far the worse experience I've had with UPS I don't understand what is going on with this service it's very unfortunate. Then they give you the option to come to the UPS Center in Cajaro land Queens and pick up your package I've been here since 7pm and I still don't have my package more than 2.5 hours waiting. I don't think it's necessarily this store it's just the UPS call center and system that needs more organization and more customer service training. The guys at this store are not uneducated I think it's the service itself. I asked if this package was coming from China because it's too much already. I'm done better business bureau will hear about this tonight!!!!!!!! If you can avoid this service I suggest you do! read more

This is absolutely Horrible the package is still missing cause of this stupid place couldn't get it on delivery date If I could I would of gave it 0 Stars read more

As a Catholic God does not like ugly ! Worst customer service ever. Delivery guy claim he delivered my package front my door. I checked and asked my super not there I made a complaint about it. Especially the fact for past week I've been getting packages left in front of my door but today kind of wierd I didn't get my sneakers. The guy was rude, he sound high too. Not wanting to be bother. He sounded ratchet probably is. Way he sounded over henphi Wanted to argue with me. And as a pregnant women why are you arguing. If I'm telling you my package not here. He told me he wouldn't give the driver name but I should call the cops and find some other person from ups to help me. Well I called the supervisor made a complaint to the department headquarters. Hope he gets fired and the driver for the disrepectfulness. Now someone wearing my sneakers I brought. Because of the stupidity of the driver. read more

Wooow so many folks are saying their package is missing! VERY interesting because this also happened to me i am now a victim of my package being missing not only that but went to the WRONG address! Now my address is clear as day you can read it very well. And the fact the address they sent it to has a gate and everything so for this UPS driver to do all that work and not pay attention is highly to unbelieveable. I even asked my neighbor if they seen a package they said no and noone left anything to their door. Now the tracking does say driver left it at front door. But no indication of it being signed or anything. I had to contact the online store i made a purchase from and they made me do a police report. So now this is also in the police file. OK SO i went to speak to "customer service" at that UPS location on springfield, the guy was so nonchalant about my package being missing he took my phone with him in the back ? so he could see the tracking number...than he returned back to me to say it might be under an investigation but itll be handle. I said i just wanted to know because someone ppl arent honest , than he tells noone would take something our guys make $100,000 a year -_-! Umm wtf does that have to do with my item missing? So again his attitude was stand still in defending the drivers, by adding sometimes the addresses flip and read a different number..ooh ok because 38 and 46 are the same GOTCHA?! *rolls eyes* so anyway his excuse was they make way more to steal and the numbers flip smh. NEVER have your packages delivered from UPS! Make sure you research their shipping companies whoever you guys do business online. Because UPS stands for U PEOPLE STUPID! read more

Too bad ZERO stars isn't an option. UPS is THE WORST, at least at this facility. I've recently had a TERRIBLE experience with them and every "customer service" representative I spoke to was rude and nasty. I kept getting told different things about when my package would be delivered and nobody seemed to know what was going on. Instead of trying to be helpful and trying to rectify a problem they caused by not delivering my package on the day I specifically requested and paid for, they were rude and condescending. HORRIBLE, HORRIBLE service. read more

Awful. Last THREE packages missed their delivery dates because they have "incorrectly sorted this package which may cause a delay." UPS customer service is of little help. They promised me I would get the package on the next day, which I still did not. I wasted my time and money by choosing Next Day Air. They continually make delivery mistakes. Someone get these guys Google Maps. read more

Service is terrible. The delivery guy never left notes on the door for pick up.

This location is by far the worst. I placed an order and it said delivered. Reviewed all my cameras to make sure no one stole my package. I came to find out the driver never delivered my package. This scam has been happening to my family and friends from the same location. UPS really needs to step it up. Very disappointed read more

UPS SPRINGFIELD GARDENS, NY The worst ever!!!! I gave 1 star because there's nothing less. Don't use this location facility for your packages. They don't deliver as promised. If you buy a phone from your mobile service provider, be aware!!! Calling ups is not enough. The best thing to do is to manage and hold your package at your nearest ups service point (not this location!!! choose somewhere else) and go pick it up later on. That's the only safe way to get it. Days can become weeks if you dont do so. Their office hours aren't convinient and the drivers are liers. MY OWN EXPIRIENCE, THIS DRIVERS WONT KNOCK ON YOUR DOOR IF YOU PACKAGE IS EXPENSIVE OR HEAVY. read more

This is a TERRIBLE UPS location. I have had to call them multiple times for the same address issues they told me they were correcting. Everyday was a new problem. Then the customer service representative tells me "I should have had my stuff figured out before I shipped it". Really?! Even though all the mistakes made were on their part AND I used the exact same address for Fedex and they delivered on time with no issues whatsoever. If you need something delivered and this UPS has to handle it, save yourself the trouble. read more

USPS is the worst they just left a note on the front door saying delivery attempted, an the address on my package says basement how dumb can they be, the last time they did that my package was stolen, sometimes I wonder if they can read. They annoy me, if I knew they were gonna deliver I would have canceled my purchase read more

I would give this place negative five stars if I could. My family and I have had so many issues with this UPS and the pandemic has only made it worse. I called three times about a package that was suppose to be delivered yesterday and never arrived even though it was on the truck and I tracked it while I watched it pass my house. Ridiculous. Two different UPS trucks showed up to my house today. One had a package that was suppose to be delivered two weeks ago where we already got a refund and the box is completely destroyed. I asked the driver where my other packages were and he said they're coming on another truck (completely inefficient). The second driver came and he delivered two boxes that were suppose to be delivered yesterday (were on the truck out for delivery and never arrived) and I asked the driver about my package that I've called about several times that should be arriving and he said "My truck is a mess I'll come back later". I called and complained to customer service who did nothing and when I told him my tracking app wasn't working so I think they lost my package he was like no ma'am I don't know where you're getting this information but I can call a tech person to try and help. I know the technology isn't the issue its the incompetence. I hate this place and dread ordering online only to deal with these incompetent people because its always an event. Avoid if possible. read more

The UPS guys here are great. Reliable service out here. I just got hosed by FEDEX so wanted to make sure I left a positive review. They deserve it. read more