I have never received anything on time from them . Between 1 and 5 pm usually means 9:30 pm or the next day. I plan my day around a delivery and waste a day. read more

I needed some boxes because I'm moving and they didn't have their cash drawer available so they did me a solid favor and let me buy the boxes up to the amount that was given and not only that I was short by $5 and the employees helped me with that $5 to get that bundle of boxes they went out of their way to help a customer that is very very considerate nice generous the whole nine yards I give these guys 10 Stars they're amazing and Deshawn especially is amazing thank you guys for helping me out you made my day read more

Very helpful and transparent, I appreciate All the workers at that location today they were willing to answer any question, from beginning to the end. GOD bless read more

7 days late, blamed on the weather but our neighbors got their package. I guess it depends on if the driver wants to do his job. I see there is a check on quality., I did not give that but no way to remove read more

I had a tracking question, arrived at the office at 9 a.m. and ha d an excellent experience. The manager on-duty was very helpful, took the time to look things up for me and completely answered my questions. I had looked at the reviews and was worried but the service was completely professional, quick and thorough. Even though he was handling all the customers alone, he seemed to have time to take care of everyone and be sure our questions were answered, packages picked up and so forth. read more

We ordered a higher end tv stand for our living room. It was delivered by ups today. It was a huge heavy box- two people to carry or a dolly for sure. My daughter opens the door and the man is literally ROLLING the box to our door. Needless to say, the tv stand is banged up, cracked, and broken. It's unusable. Very disappointed in the laziness of service. read more

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Here is an update. It took me 5 calls to finally get through to a person. She wanted the name of the driver and the truck number. I told her I didn't have it. She said they needed it. I said CHECK YOUR DELIVERY RECORDS FOR MY ADDRESS FOR TODAY. YOU ALREADY HAVE THAT INFORMATION. This what I sent to their USELESS SITE. Your driver was rude with my wife. UPS lost my last package (#) and the sender was required to generate new product and ship a replacement. I call and filed a complaint about the loss. I believe the driver was rude during the delivery of the replacement package (#) in retaliation for my report. My wife asked him to wait while she verified it was the replacement delivery not the lost one. The delivery was time sensitive, as such the lost one was late and useless to me. The lost package was to be refused for delivery and returned to sender. He told her he did not have time to wait and she would have to just have them come back to pick it up. I find this to be UNACCEPTABLE. Feel free to contact me. read more

My son and I ordered from the same company on the same day. Two different transactions. While trying to track my package they say the address is incomplete or something of the sort. My sons package was reported as delivered, yet the package is not at our residence. So on one hand they can't find where to deliver mine and delivered his to the wrong place. What in the world is wrong with this picture? FedEx has no problem finding our house. USPS, has no problem finding our house. Hmm, what's the common denominator here, USPS and FedEx know what they're doing and UPS is just a bunch of idiots who couldn't find their out if a we paper bag with scissors, a compass, and a guide. read more

We have a driver who drives very fast on gravel roads that is very narrow. He shares the road with a school bus, other neighbors and animals. I called corporate UPS, they were apologetic and said the supervisor would call me. Nothing. My husband (he's the level headed one) stopped the driver and explained that there are kids in the area and people are complaining about his speed. Totally blew it off. I called corporate today and apparently the supervisor of the facility idea of a resolution is "keep your kids off the road". Bear in mind, kids are getting off the bus, kids dart into the road. So, you would rather deal with legal issues after hitting a car or child than telling him slow down? And we are not the first to talk to the driver. I am calling the sheriff tomorrow to see if and what can be done. I am disgusted by how this was handled by the driver and supervisor. read more

If you have any options, choose another shipping company: US Postal Service, Federal Express, DHL--all are more reliable than UPS. Over a period of several years, we have dealt with multiple instances of lost, misdelivered, or undelivered packages. In the most recent case, the package has reportedly been on the local delivery truck for 3 days, with no delivery yet. Customer service, once you figure out how to actually reach them, is unhelpful. Perhaps some of the problems have to do with the local office and local personnel, but the long-term and repeated experiences are very unsatisfactory. Do yourself a favor and use another shipper. read more

The drop off location has been great. They get you in and out quickly with my Amazon returns. Staff is courteous and they seal up my box for me. Great service! read more

If I could give negative stars, I would. I came home to a sticky note about a package that I'd missed, and that I could pick it up after 1 pm the next day at this customer center. No business hours were listed on the form, so I look online. Online, and on the physical building, hours are listed as 9 am - 6 pm Monday through Friday. I take my whole lunch break to drive down there, only to see an old country style sign that says "Closed, come back again," with no time selected on the cartoonish clock. Mind you, this is on the door right next to the sign that lists the 9 - 6 business hours. I walk around the building and find a guy sitting in his office. I asked him if I could pick up my package through him and he told me, "No - the customer service center doesn't open until 5. Sorry." For real? C'mon now. Maybe put that somewhere online, or on the building? Or on the freaking form that you left on my door? So irritated at this whole thing. read more

If I could give this a 0-star, I would. If I could give negative stars, I would. I came home to a sticky note on my door about a package, and I signed for it to be delivered if I wasn't home. The next day, I came back to the original sticky note gone, NO packages, and two additional sticky notes that said "final delivery". Are you kidding me? You only come by once?! Of course, because they took the one I signed and DIDN'T leave my package, there's no way for me to know if it's there's a total of 2 packages or 3 packages in question (we order a lot from Amazon). I called the Vandiver location, but no one answered, so I called a different UPS location. I should also mention this is literally one of the FURTHEST UPS locations from my house. The woman was friendly and let me know my packages were at the Vandiver location. I went over to scan the bar code on the sticky note, and it didn't scan (this was 7 days later). I'm a grad student, and I don't exactly have much free time working 80+ hours per week. I entered the number, I tried to scan the barcode, and neither worked -- it said it didn't recognize the tracking number. I tried calling UPS customer service but there's a super long wait time, and who the hell has time for that? I came home and decided to track the packages online. They are apparently at the Vandiver location, yet the UPS customer service recording says they only keep them for five days, which I was NEVER informed about. Now I don't even know where they are, or what is going on. So, online, you can request "change delivery" and have them deliver again. But, of course it costs money. I wouldn't have a problem with this except for the fact that I'm basically sure the delivery person lied. I looked at the 2nd and 3rd "delivery attempts" date and time, and there's absolutely no way that I wasn't home during one of those times, and possibly two of those times. I don't know if they're lying because they're overwhelmed, or what. I work in my living room when I'm not on campus, which is where my front door is, so I KNOW I would've heard the knock. I hope I can request that Amazon only sends USPS, because UPS has been a total and complete nightmare. I'm going to call customer service AGAIN and hopefully get my packages SOMEHOW. Avoid this place if you possibly can! read more