If I could give this a 0-star, I would. If I could give negative stars, I would.
I came home to a sticky note on my door about a package, and I signed for it to be delivered if I wasn't home. The next day, I came back to the original sticky note gone, NO packages, and two additional sticky notes that said "final delivery". Are you kidding me? You only come by once?! Of course, because they took the one I signed and DIDN'T leave my package, there's no way for me to know if it's there's a total of 2 packages or 3 packages in question (we order a lot from Amazon).
I called the Vandiver location, but no one answered, so I called a different UPS location. I should also mention this is literally one of the FURTHEST UPS locations from my house. The woman was friendly and let me know my packages were at the Vandiver location. I went over to scan the bar code on the sticky note, and it didn't scan (this was 7 days later). I'm a grad student, and I don't exactly have much free time working 80+ hours per week. I entered the number, I tried to scan the barcode, and neither worked -- it said it didn't recognize the tracking number. I tried calling UPS customer service but there's a super long wait time, and who the hell has time for that? I came home and decided to track the packages online. They are apparently at the Vandiver location, yet the UPS customer service recording says they only keep them for five days, which I was NEVER informed about. Now I don't even know where they are, or what is going on.
So, online, you can request "change delivery" and have them deliver again. But, of course it costs money. I wouldn't have a problem with this except for the fact that I'm basically sure the delivery person lied. I looked at the 2nd and 3rd "delivery attempts" date and time, and there's absolutely no way that I wasn't home during one of those times, and possibly two of those times. I don't know if they're lying because they're overwhelmed, or what. I work in my living room when I'm not on campus, which is where my front door is, so I KNOW I would've heard the knock.
I hope I can request that Amazon only sends USPS, because UPS has been a total and complete nightmare. I'm going to call customer service AGAIN and hopefully get my packages SOMEHOW. Avoid this place if you possibly can! read more