II'm sorry to see that some others had less than good experiences here. I've gone to this customer center for many years, and always had excellent experiences, whether sending a package or showing up between 8 pm and 9 pm to pick up one I'd arranged to have left there after a problem getting it at my door. Two employees there in particular (one recently retired) were so pleasant to deal with that, over years, I got to consider them to be friends. One thing that helped my experience is that I have my commonly used UPS "send to" addresses, and my return address, in the system, allowing me to quickly select a recipient and fill out a screen at the center, get a little optically read-able sticker, and get processed very quickly. read more

My package was last at the San Pablo UPS. Tracking said it would be delivered 9 days ago. It wasnt. Saw online to go to the San Pablo UPS customer center during 2-6. Went there and its closed. Was told it's always closed. Ups 1800 number was not all that helpful for me or the sender when we called them. Current status is delayed. Ups seems to want you to just wait and they won't even try to find your package. I live only 2 miles from the San Pablo UPS but they won't look for or deliver my package. read more

Another one star review that would be zero if possible. They attempted the delivery at 1135am when the window provided was 4-7pm. I was out walking my dog. Would have been here if 1135 was anywhere close to the window provided. When I called and complained, they said they would reattempt the delivery. I so, the fool, sat around for 7 hours waiting for the reattempt. I saw the ups truck pass my house twice during that time but no second attempt was made. The fact that I can only reach customer service in another country is infuriating. There is no recourse, no consequences for the complete lack ineptitude. I'm beyond angry that they've wasted my entire day. And they want to charge me to be able to pick up the package myself? Ridiculous. If I could only select the carrier for my packages, I would choose any other service. read more

There appears to be some sort of discrepancy in the specific delivery timeframes sent via email and your drivers' route times. My email updates said delivery between 2-6pm today 12/28. Your driver "attempted" at 11:57am, 2 hours prior to the timeframe given. Your driver didn't leave a Notice of Rescheduled Delivery. I found out via email. After speaking with Customer Service, I received a call from someone at the San Pablo facility who didn't provide a name. I googled the phone number this person called from and it took me to this Yelp page. I told this person there is no Notice for Rescheduled Delivery on my door and was told that they will send the driver back to my address. Your driver never came back. Now my rescheduled delivery date is 12/30 from 9:15am-1:15pm, so who knows if your driver will show up during that timeframe or 2 hours before. Your emailed delivery timeframes and drivers' route times need to be looked at by higher management, along with some sort of re-training on leaving a Notice for Rescheduled Delivery because I didn't receive one and found out via email. The Customer Service rep I initially spoke with tried to justify that the driver "did their part" and "made an attempt", but didn't leave a Notice for Rescheduled Delivery, so not completely upholding their end of delivering the package. Here's a pic of my door as proof that I didn't receive the Notice with the timestamp an hour after the attempted delivery. read more

UPS Customer Center - No Notice of Rescheduled Delivery after attempted delivery at 11:57am on 12-28-2024. - Shipping Centers Near Me - Richmond, California

I want all my packages not delivered by UPS tired of chasing my packages where they are

This review is for UPS over all...my package was delayed for week and a half. Everyday it was loaded on the truck and everyday it went back to the distribution center. So picking it up myself was the only way i was guaranteed to get my package. I had to drive across the Carquinez bridge and pay toll for something that was supposed to be delivered to my door. For the icing on the cake the facility doesn't open until 2pm (2-6) so if you work a 9-5 Mon-Fri good luck and not only that I had to wait in line for an hour before I got my package. read more

UPS Customer Center - Shipping Centers Near Me - Richmond, California

I've never had an issue w UPS before except for now. I have had multiple Packages delayed for over a week almost 2 being scanned and still sitting at the San Pablo location. No other hub creates such delays except San Pablo. I'm Not sure how one location can create such issue and yet the company itself is not bad with deliveries. Something needs to change here. There is no excuse as to why my packages can sit for 5-9 days when it's only a 10-15 min drive from the delivery location. Not to mention when you pay for express shipping and the company says it's out of their control. UPS needs to fix these issue as reading other reviews it's a constant thing! read more

UPS Customer Center - Shipping Centers Near Me - Richmond, California

San Pablo is the Bermuda Triangle of UPS! Packages get there and don't leave for days at a time! Sometimes they never leave. You have to wonder if the workers are taking things home to see if they can use it; then a few days later put it back into the system. This is nothing new; it has been going on for years! This is just the latest fiasko. read more

UPS Customer Center - Shipping Centers Near Me - Richmond, California

It really sucks to live in the east bay because when you send or are expecting to receive a package via UPS, you're apparently stuck with this facility and there's Always a high probability of there being a problem with it. If it hadn't been for Helen and Reggie manning the customer service counter Christmas Eve morning, I would have been extremely close to screaming at someone - they were able to keep most of the customers calm and (somehow) patient. 1) I understand that it was so close to Christmas that mistakes can happen. Shipments could be overlooked, deadlines missed, etc etc. But if something is marked with "URGENT" and definitely doesn't look like a Christmas gift shouldn't it be delivered as soon as the mistake is found?? People pay extra to have something delivered overnight or the next day and it's not always just a random "thing"! 2) I talked to at least 5 different UPS reps the Friday that my package should have arrived. 3 of them GUARANTEED that it was en route and that it would arrive That day. All 3 were wrong. I know because I stayed home the entire day, waiting by the door. After 11pm I called one more time to ensure my package would be available for me to pick up by 9am so I could finally meet up with my family for the Holidays. I was assured it would be ready. 3) I arrived at this center at 9am on the dot Christmas eve morning. My package was not ready for me to pick up and they had to go look for it because they didn't know where it was. So instead of spending 3 hours driving in my car to meet with family, I spent 3 hours twiddling my thumbs at this UPS center. The worst is I was later told that it was accidentally left on the truck and was again "out for delivery". Sitting around wasting another entire day at home during a holiday weekend was not my idea of fun so I requested to meet with the truck driver somewhere in order to receive my package. By some miraculous turn of events, Helen was finally able to get a hold of the driver and had him deliver my package within the next half hour to my house instead. THANK YOU HELEN - not UPS. I just don't understand why anyone still uses UPS to send packages. I always feel like I have to worry about it reaching its destination! I have NEVER experienced this much problems with Fed-Ex. After this last attempt in working with UPS, I vow to NEVER EVER use UPS again. I will pay another company $50 extra just to avoid using them. The headaches they cause me is just not worth it. PS. While they do have a " 'strict' guaranteed delivery or your money back policy" - if your package is not delivered within their delivery time frame (with a few minor small-printed exceptions) you get a Full Refund. However, since YOU pay the company sending you the package and the company pays Them, and often times the company doesn't want to take an hour hassling with UPS for a small time "chump change" refund, you most likely won't get your money back. read more

UPS Customer Center - Moronic. "next day air saver" delivery = next next next day pick up yourself delivery - Shipping Centers Near Me - Richmond, California

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If I could give 0 stars I would , ups said I requested to pick up my package when I never did that I've been waiting for this package for two days been callin to at least get the address where I can pick it up I had to go thru the automated system just know where my package was exactly. Y'all need to do better and stop applying to delivery jobs if yall don't wanna deliver people packages that they NEED ! DO BETTTERRRRRRR read more

UPS's service is absolutely horrible. They often say they attempted to deliver my package when they didn't. I've been home and have security cameras that can also prove they never came to my door. They will automatically reroute my package to an Access Point (I have never authorized this!!) the access point is several miles from my home and I'm not about to walk or take a bus to pick up a package that was supposed to be delivered to my doorstep. I don't appreciate the drivers being less than honest when reporting that they attempted to deliver my package. If it were up to me I'd never use UPS again. Unfortunately I can't control business I purchase from decision to use the UPS service. In my opinion it's not worth using UPS when they can't make good on their services. Use their service at your own risk. Just don't be surprised if they also take your package to an access point without your permission and force you to pick up what should've been delivered to your house. read more

One of the worst experiences I have had trying to send a simple package. I chatted online with UPS to make sure I could send wine, yes at a UPS Hub. The one employee working said I could not ship wine. He called a hazardous material person to explain, and that that employ said yes, you can send wine at a hub! I asked to speak with a supervisor employee, he just got another employee on the phone, no one in person! Disgusting read more

Literally the sloowessssssttttt and most incompetent place ever. I literally live 1/4 mile away from this place. My package has been floating around their warehouse and or "out for delivery" for 4 days. FOUR DAYS!!!!!!!!! The driver picks up it but never delivers it, and so it goes back to the warehouse and then same thing the next day... "out for delivery" then back to the damn warehouse. Why???!?!?!??!???!! Horrrible. Don't BS me and scan my package letting me know it's out for delivery, but then take it back and say something else. Going on 5 days now. Going on 6 days now read more

UPS Customer Center - Shipping Centers Near Me - Richmond, California

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This is the worst UPS Hub. The Manager/ Supervisor are rude. They didn't display a name tag. When asked their names. They refused to give it. The driver on my route has falsified delivery attempts( No door tag ) and falsified logistics putting I requested to pick-up my packages. This has been an ongoing problem since 2016. The driver started retaliating against me for complaining to Customer Service about falsifying delivery attempts. The UPS driver is a White Guy. He deliver to white neighborhoods and businesses. But he won't deliver packages to a senior building with mostly all blacks. One of my neighbors told me UPS said they can't deliver packages to our building. She had 4 packages returned to the shipper becuz she's disabled and can't pick-up her large boxes. I was expecting a package today from bath and body works. The UPS driver logged in the logistics. That I requested to pick-up my package,this is a lie. Last month I had to wait in line for over an hour for 2 packages the driver refused to deliver. One box had been opened and a bottle of perfume I had made was stolen along with it's carrying bag. I've reported this UPS driver so many times. I have a paper trail of all non deliveries and falsified logistics. I also have a paper trail of all my emails with Customer Service. Customer Service apologized for my issues with the UPS driver. And said they contacted the Richmond,Ca Hub. I've been told so many times that the manager would call me back in 20 mins. The Manager at the Richmond,Ca Hub has never called me back. I want the Manager/ Supervisor ,and Driver fired. I want the CEO to step in and address my ongoing problem with UPS. One thing for sure. UPS has a Union that stand up for it's drivers no matter how bad they are. The drivers knows this and use it to their advantage. They know that their Union takes sides for them. U need to ask companies not to ship using UPS. We all need to find an attorney to file a class action lawsuit against UPS. I pay for my packages to be shipped to my door. I don't wanna burn my gas driving to pick it up. If that's the case I would drive and buy things locally. If anyone wants to spend a few days protesting this hub, I'm in. It's time to speak up and be heard. Since protesting is the only way to get the attention needed to resolve things. I feel the time is now. I'm calling for a peaceful protest outside of 1601 Atlas Rd, San Pablo, CA 94806. read more

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I have lost count of the number of times the UPS Delivery person has returned the package to the sender stating NO SUCH ADDRESS. I live in the CITY OF SOMONA! The address is a registered, legal address in the City of Sonoma, on a property where in my home sits behind the home facing the street. IN OTHER WORDS: There are two houses on one property in the City of Sonoma. The last time this happened a UPS Representative told me exactly what to do to remedy the situation. I FOLLOWED HER INSTRUCTIONS TO THE LETTER. Today, I get a call from the sender letting me know the package had been returned as NO SUCH ADDRESS. As far as I can tell, the drivers for UPS lack common sense or are too lazy to actually LOOK for the address, which is in BLACK 6" NUMBERS ON THE GATE. And please, don't bother telling me it's because of COVID because this has been going on longer than COVID has existed. Is there any possibility you can give your drivers a wake-up call? read more

I have been waiting for a package that was shipped out on 6/3 it is now 7/1!! It keeps getting sent back to the warehouse so I thought sending it to a local locker would be a better option WRONG it's been stuck on emergency/weather delay since 6/27 what does that even mean??? This is so frustrating I just want my box read more

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Currently waiting for a package that was out for delivery (signature required) 4 days ago then returns back to the San Pablo facility and has been processing ever since.... I believe someone stole it as usual. These low life's will stole the contents out your package and tape it right back up. My package is gone and probably sold by now while it's so called processing. read more

This is completely unacceptable. I have been waiting for a package that I ordered on the 18th, that arrived at this location on the 22nd, and was scheduled for delivery the next day. They have since updated the status to indicate that my delivery would be "delayed by one business day". Here we are, a full week later, and the status remains unchanged. This place only fields phone calls or other in-person inquiries between 2pm and 6pm, so it is extremely difficult to either contact someone over the phone or to pick your package up in person. Not that it matters anyway, since my package is too large to pick up and put in my Toyota 86 (it is a mini fridge). Thankfully it wasn't one of the deliveries containing medicine for my dog or books for school. Either way though, the level of service here is absolutely awful, and I have no idea why they continue to lie about the estimated delivery times. But it is quite upsetting and disappointing, and I am not the only one that I know experiencing this problem with this particular location. Shame on them. read more

I want to give them a negative 1M star! There are so many times, "Out for delivery", but never went to my home and delayed to next business day. And a handful of times, I can see the truck on the live map just one block away from home, or on the other side of the street, guess what?It just went away!!! GO BACK TO the f*cking Altas Road, sit there for 2 hours rather than deliver my package. If I called to request a pickup, they will deny. read more

I moved to my current address (served by this UPS hub a few miles away) about a year ago and it's been shocking how horrible UPS delivery service is compared to my prior addresses. I'm not exaggerating when I say that EVERY delivery goes out for repeated delivery attempts before finally being delivered. I've attempted contacting UPS to make sure there isn't some issue with my address but no one I talk to ever knows how to help and (from reading other recent reviews here) it seems like this is a systemic problem with the San Pablo delivery hub and not a problem with my particular address. The last delivery was out for delivery 5 days in a row and when it was finally delivered earlier this week, it was covered in dust, debris and dirt and had TWO DIFFERENT SHOE PRINTS on it, one on the front and one on the back. The merchandise inside was crushed and ruined. On multiple other occasions, my front door cam captured the delivery guy tossing packages like frisbees from 10+ feet away. Currently I have two other UPS deliveries stuck in the San Pablo UPS loop since mid last week, 'out for delivery' every day or two, sitting in San Pablo the other days, waiting to be re-sorted. This is the 5th day, one shows out for delivery and the other shows 'in transit'. Both came on the same truck. read more

Where is the "zero star" button? I ordered a package that was to be delivered on June 17. Each day I track shipping, and it's always coming "tomorrow". Today's message says it will be delivered 6/26. This parcel has been going for rides daily and is coming from the San Pablo UPS center. I get a ridiculous message that it's delayed because of adverse weather. Weather is just fine in this area. The center is at most 20 miles from where the parcel is to be delivered. Try to call and talk to someone and you can't because If the pandemic. This is the reason why they lost the Amazon contract. I saw a review that says it's the Bermuda Triangle of parcels and I feel that it's a fair statement. read more

This is the worst UPS Center. Packages just sit here for days. Workers here must be so lazy. Everytime a package goes through this center they get delayed. They scan things Out for Delivery for other citys then they never get sent out so they are posted with "No Information" or back to "In Transit". Forget calling in for information or trying to get any help you can hear the annoyance in their voices. A previous review said they were the bermuda triangle of UPS. I always dread for them to go through this center. I wish there was a way to only go through the SF Center. read more

We have a ring door bell at our condo. Today, both packages that were transferred to this UPS Customer Center said "Delivered at front door" but were never delivered. I checked our front door, I've checked our surroundings, and I've checked our ring video didn't see a UPS delivery person. And, it's so suspicious how they don't take a picture of where they deliver the packages but they've always done that. This is not okay. If you don't like your job, QUIT. Don't try to steal other people's package because you hate your job. read more

Terrible service. These guys will cite "Adverse Weather Conditions" as a reason not to deliver your package on three consecutive beautiful sunny days; I find it hard to believe they are so sensitive to sunlight exposure. They also refuse to allow you to pick up your package via will-call. If you see any positive reviews on here, you can be sure they are merely employees trying to save face. UPS used to be a decent company and it's unfortunate that I find myself relying on Fed-Ex now. read more

UPS Customer Center - It was a severely sunny day! They must have run out of sunscreen. - Shipping Centers Near Me - Richmond, California

This is the tracking info from UPS. As you can see UPS- San Pablo received my package on 6/12/2020. It is now 7/23/2020, and not a word from UPS. I've tried contacting their customer service number, however, it's talk to an representative option disabled. And their claims department is a even bigger joke. This is terrible business and very unprofessional. If it was up to me I would never use their services again. read more

UPS Customer Center - This is the tracking info from UPS. UPS- San Pablo received my package on 6/12/2020. It is now 7/23/2020, and not a word from UPS. - Shipping Centers Near Me - Richmond, California

Yet another delay, they have now failed 6 times to deliver my package, and now its status is back to 'in transit'. I've heard 4 different people are waiting at my company for UPS to deliver and each one is late. UPS sucks ass read more

Over the last week, I have not been happy with UPS. First they damaged a print from Iowa that Gayle loved. And I'm not done with UPS's byzantine claims process and their "left hand not knowing what the right hand is doing" central 2 Star service model. Back in Albany, I used up my "3 Strikes" for another package that I had ordered, but could not be delivered because it required a signature to a empty house during the day. And unlike its FedEx competition in Emeryville, the 2 - 6 PM (Only) pick up time brings a whole new meaning the the term Banker's Hours. Of course you can change the delivery address, but that will cost you $4 on line or $6 over the phone. I ended up bluntly telling the UPS representative on the phone that I'd rather have the package returned than pay money for the new address, change my schedule to conform to their limited hours. At times like these, it's helpful to remember that the workers on the front line are not responsible for stupid Corporate pet tricks, and that there's often local flexibility to do the right thing. After drawing my line in the sand, the patient and helpful UPS representative arranged for me to pick up the package at the UPS Warehouse at 10 AM. And when I got there, the Security person and then Florisa the UPS person were the nicest people, as they quickly made sure that I received my package. Such a friendly local touch changed everything and was much appreciated. It also made me wonder why such competent people would want to belong to such a Corporation that would have them as a member. read more

The two UPS drivers who delivered packages between 3/4-21/2011 are liars! These two UPS drivers stated the following: 1. The first driver said I told him I would pick up my package at the Customer Service Center when the driver NEVER contacted me nor did the driver leave a delivery notice at my door. 2. The second driver said I was not home on March 18th when I was home at 12:04 PM when I had been waiting for the package from 7:30 AM until 4:00 PM! The UPS driver never left a delivery notice at my door. As a direct result of these two incompetent UPS lying drivers, I had no choice but, to drive 5 miles from my home to the UPS Customer Service Center on Sunday afternoon, March 20, 2011 picking up my package which was TWO WEEKS LATE! GRRRRRRRR! I loathe people who lie to cover up their mistakes! As a desperate resort, I was on the UPS telephone call center for a total of FIVE hours hassling between the corporation who delivered my package and UPS who was SUPPOSE to deliver my package on March 4th! Finally, after 12 exasperating different calls, my UPS inquiry phone call was directed to call Latricia at UPS Customer Service Center. I called Latricia, 510.262.2429 at UPS Customer Service Center on Sunday, March 20, 2011 making arrangements picking up my package. Latricia said her supervisor, Katie, 510.262.2441 would call me on Monday, but of course, Katie NEVER called me on Monday. So, I called Kate Tuesday morning and told her what happened to me. TO THIS VERY DAY posting my review, I was NEVER compensated by UPS for my lost of time or money I lost from UPS Customer Service Center and the incompetent UPS drivers caused me! I lost four job contracts due to UPS! Thanks a lot UPS for your employees' gross incompetency delivering packages properly and promptly! read more

absolute horrible customer service, no accountability for stoLen packages. Drivers leave packages on your door without a signature required. An absolute poor example of a business. read more

I hope to have a better update! I have a package that was to be delivered to my address on Sept. 17. When I check the status with my tracking number, it shows that the package has been "in transit" since Sept. 17 from San Pablo. In transit to where?! I live about 45 miles from San Pablo! There has been no update on the status since! So I call UPS, give them the tracking number. Guess what they tell me?! They tell me the same info that I already knew! I tell the guy that I'm 45 miles from San Pablo. I ask him again, where is the package? Silence ... then I get transferred. Tell the same story, get the same info! Are you F'n kidding me?! WTF! I ask the lady, what do I have to do to get this package. She tells me that the shipper has to request a "trace". So I can't do anything?! So, I tell her to pound sand or something like that! So, I wander around on the UPS web site. Oh, I can file a lost package claim. All I need to do is create an account?! F me! Don't even ask what the shipper told me when I asked him where the package is!!!! Bought on eBay ..... filed a claim. Let's see what happens! read more

This hub constantly sits on packages, sometimes for days before they move on to my home which is about 45 miles away. I don't use UPS to ship unless I have to, go Fed Ex. These packages left VA within a day of each other and did not update until they arrived in San Pablo, yet they sit and get delivered on several different days once there? Avoid the San Pablo at all costs. read more

This has to be the mecca for incompetence. I've had almost 10 packages of a larger order shipped from California to Pennsylvania. All but one had issues in this San Pablo hole in the ground. We're not talking small merchandise either, there is over $12,000 of items across those packages. One of which is over a week late and has been in San Pablo for almost two weeks. I've sat on the phone with UPS for hours this week trying to sort out where all this stuff is. I can't even get a refund on the hundreds of dollars of shipping expenses I paid because UPS fine print has written them out of responsibility in one obscure way in every instance. From now on when shipping for business, if it has to go or come from California, we will back out of a deal and utilize another merchant and/or tell the customer we cannot ship to them. All over this center which seems to historically be the most poorly functioning logistics center to ever exist. To be honest, UPS anywhere else has not usually given us a problem but this past month dealing with San Pablo we're considering closing our UPS business account entirely and utilizing FedEx and USPS going forward. read more

I used to consider UPS the best shipper, but this center no longer has any customer service. I've had problems with them lying and saying my package was delayed because COVID left them wiht no driver for my street, even when I had pictures of UPS trucks delivering on my street that day. They just seem to get worse, as evidenced by their failure to follow through on a promised call back yesterday. I live on a one-way street, and we have a driver who, even when there's parking along the side, stops in the middle of hte street to get out to deliver packages. He doesn't move if cars are behind him and leaves no room for them to go aroudn his truck. Yesterday, the truck stopped right in front of th ealley leading to the garages for the houses in our neighborhood. My husband honked before the driver got out to let him know he was behind him. The driver ignored him, refused to move the truck, and stood on the porch of the person he was delivering to. He is rude and unprofessional, yet the distribution center seems unwilling to address the issue. After chatting with UPS, my husband was promised a call back from the distribution center within an hour. They never called, and there is no resolution to this problem. read more

ima small business owner and UPS doesn't care for the little guys. The worst when it comes to delivery and keeping there word. Delivery never came due to driver didn't want to leave his truck and find my house, lied and reported he didn't have access then lied again and said I wasn't home. I called off two days to receive the package. Customer Service doesnt have a clue to helping with a quick solutio. No App help, No tracking the driver to see if their nearby. I see why Amazon prime and Fed Ex beating y'all. You guys are piss poor at best. read more

I had a package that was missing our apartment number. After I picked up the package I was a little frustrated because I saw that the invoice that was on the box DID have my apartment number, the label did not and that is what caused the issue. However I was able to call UPS and have them schedule an appointment to pick it up at the UPS Customer Center located on Atlas. After I got off the phone I received a call and was told to arrive between 8:30 - 9:00 to pick up my package. I arrived during that time and was able to pick up my package without any issues. If you go during this time please be wary of your surroundings as the location is pretty isolated. read more

First the UPS driver never went to the door for a package that required a signature. They said they attempted delivery, but clearly they did not. When I spoke to someone at Maury street they assured me it would go back out for delivery the following day. Tracking showed it out for delivery until after business hours. Then it changed to updating status. I Couldn't get anyone to answer at Maury street, but the main customer service number told me that the package never went out. Can this company do any worse? Never again. read more

Poor customer service, there's a package sitting at UPS since 6/16/2020 that was supposed to be delivered, it keeps getting scanned destination scan. This past Saturday it was out for delivery then changed to in transit. Customer service is very rude, when I called I was placed on hold then about ten minutes the outsourced rep transferred me back to the queue. I was on the phone for 1.5 hours until I spoke to the him supervisor by the name of Sherry who was very rude, said it was probably sitting in a trailer and that I need to call the company and tell them it's lost. Here it is Monday, 6/22/2020 and still no package. I then get a notice with another company if tracking UPS delay. Now there's two stolen packages being held hostage at UPS. They won't even let me file a claim. #shutdownUPS.This is the UPS phone number that was given to me: 1888-742-5877 read more

I got email saying my package will come Monday via next day air and now is Friday. Everyday I get an email saying it's coming and I waited all 5 days and nothing just keep going back to the warehouse. So who route on Murphy Dr./San Pablo? This person is a dumbass and should not work period. Now I'm calling the sender and cancel. I live like a mile away. read more

After receiving no further communication or updates for days, I called UPS again and was told my package was ready for pickup. I was skeptical and asked if I could speak to someone actually at the Center, but was told not to worry, my package was definitely there waiting for me. At the Center, I waited in line for over an hour. When I got to the front of the line, I was told that my package was lost. According to the tracking record, it hadn't been scanned since Friday 6/12. What I find really upsetting is that every single UPS rep I spoke with since the 12th had access to my package's tracking record and could have told me this was a possibility at any point, but no one did. What a waste of time and money! 4 long phonecalls, 2 trips over the bridge ($12 in tolls) and 2 long waits in line only to find out my package is lost. Next step, file a claim, which Customer Service tells me takes about 10 days to resolve and my package probably still won't be found, but, the good news is that once they officially confirm my package is lost, then the shipper can resend!?! If I ever do get this package, it'll probably be just in time to give to my husband for Christmas. read more

I ordered a package with next day shipping (coming from about 70 miles away) over a week ago, for the past 4 days the tracking info stated "out for delivery" and i didn't receive it. Yesterday I called and they assured me i would receive my package that day between 5-8pm, they even sent me a link so that i can track the route of the truck. I witnessed the truck pass by my house multiple times (see pic), and at about 7:30pm I received and email stating there has been a delay with my package. I called to schedule a pick up but the only available hours are between 2-6pm which is conveniently when about 80% of the US is at work. read more

UPS Customer Center - The UPS truck outside my house and still not delivering my package for the 4th day in a row. - Shipping Centers Near Me - Richmond, California