I've said it once, but I'll say it again - if I could give Dr. Ro and the rest of the Upper Thornhill Dental Care a million stars, I would. I wouldn't normally be this quick to leave an updated review, but I absolutely knew I had to because of how well my most recent appointment went.
I unfortunately needed to have 4 extractions done because I have a tiny mouth, and teeth the size of Chiclets, so when my orthodontist said: "either the teeth, or jaw surgery to correct your bite." - well, no brainer.
When extraction day finally came, I was an absolute nervous wreck.
And even though my boyfriend reassured me the entire way there that I was in the hand's of the best Dentist in the GTA, my butt wasn't in the chair all of 30 seconds before I was sobbing and wailing, "I don't wanna do this." Courtney (I hope I've spelled your name correctly, because you are a star and I am so sorry you had to deal with my sailor's mouth because I am a lady and my parent's raised me better, I swear.) was so sympathetic, reassuring me in conjunction with my boyfriend who ever so lovingly stayed in the room with me the entire time that everything would be okay - more importantly, I would get through this.
Dr. Ro came in and as the reality began to set in that -cue the expletives- I'm about to have 4 perfectly functional teeth ripped (exaggeration, there's no actual ripping involved, I promise.) out of my face - get me out of here.
As to be expected - Dr. Ro was nothing but unbelievably kind; reassuring me that everything would be okay, we'd go nice and slow and I was the boss.
Soothing. Patient. Caring. Kind.
An actual gem.
(Yes, you read that correctly. I am describing a Dentist as a gem because that is what he is and this will be my hill to die on, I don't care.)
He did everything in his absolute power to ensure I felt in control at all times; he was gentle, and I know that seems strange baring in mind that I needed extractions, but honestly, he went above and beyond to keep me perfectly comfortable, and save for the pressure which was to be expected - I felt nothing. Even today, not even 24 hours after the procedure, I feel nothing - no soreness, no pain, actually nothing. Everyone I met who had similar extractions for the same reasons warned me about the kind of agony I would be in, but I am so unbelievably content, this experience was surreal.
I honestly implore anyone who has even the slightest fear of dentists to not hesitate and go visit Dr. Ro and his team.
They will alter your opinion of dentistry forever - they sure have changed mine. And with each visit, they are undoing years of fear and anxiety surrounding rudimentary dental visits for cleanings, or even scarier things like extractions.
So glad that this office is here and that there are dentists like Dr. Ro in the world to change the way that people view them.
I also want to give a special shoutout to the front desk team - you always go above and beyond when it comes to reaching out regarding appointments, scheduling, clarifying something with my insurance company, or simply sharing words of encouragement; thank you for being so wonderful. read more