We broke down on I75 and tow truck came within 30 min. Driver Travis was so amiable and helpful. Such a delightful man and so good at his job! We are very appreciative. read more

I called regarding a "wrecker lien" that was placed on my vehicle registration back in 2014--approximately 12 years ago. Unfortunately, the customer service I received during the call was extremely disappointing. The woman who answered the phone was rude, dismissive, and unprofessional throughout the conversation. I attempted to explain my situation and ask for assistance, but I did not feel that she made any effort to understand the circumstances or help me resolve the issue. I was simply told that I needed to pay $530. I explained that, according to Florida law, there are time limitations regarding the validity of certain liens and asked whether that applied in my situation. She stated that she was unfamiliar with the statute, told me that I "should have taken care of it back then," and then abruptly ended the call. The entire interaction left me with the impression that the priority was collecting money rather than actually helping resolve the customer's issue. It was very clear that there was little regard for the people who ultimately provide their business and revenue. Customers deserve to be treated with professionalism, patience, and basic respect--not made to feel as though they are simply a source of payment. I ultimately contacted the DMV directly, and they were able to review the situation and clear the stop on my registration. read more

Joshua saved me tonight at the Publix just stopped while I was driving. Quick, quick service...towed to my home and a lovely man with his trainee, Dylan I think, please forgive me if I remembered incorrectly...my mind was on the situation what a great team!!! Went so fast and I'm safe at home Thank you gentleman from this old Granny read more

Highly recommend. Alex was my towing service man and was prompt, professional and knowledgeable in car repairs. He turned a stressful experience into a positive one. Thank you. read more

Always helpful. Always professional. Always courteous. Upman's is our go-to service whenever we need a tow. We can count on them. Thank you! read more

UP MANS TOW SERVICE Sucks ..... Sheriff's officer Involved where the car was towed from....... My insurance company should have been involved. THE Wecker driver said it was free of charge to my girlfriend. who was driving our car. My girlfriend is named Carla Burns. NOW THE UP MANS TOWING SERVICE IS ASKING FOR $518.00 Today probably again tomorrow adding another one hundred dollars to the bill. The Up-man's service driver is lying,,.. So is Up man's on call man tonight . I'm wondering what is going on there. The Up Man's TOWING SERVICE. ....... YES THEY SHOULD BE SHUT DOWN ! OR SUED! the car is undriveable from hitting a fire hose. that was the county's part. in this. all I have is a recording of the on calI....Up-man's guy, I spoke with tonight on the phone. read more

I used this place last year and they were reliable, so today when I was stranded downtown SRQ with a dead battery they came promptly again. Mike who showed up was very friendly and even offered to help make sure our car got to its next location (which wasn't needed). We appreciate promptness and friendlyness. read more

Extremely rude staff. Highly disrespectful and unprofessional. They over charge every step of the way. What a terrible company. The staff in the office treats you as if you're a criminal, when you're just trying to pick up your car. Horrible company! read more

Tow truck driver, young man, nasty, rude, totally unprofessiona. took fob with all my keys instead of Fob that only had car key. I'm locked out and only have cell phone. Called tow truck driver immediately, and told him to drop my keys off only leaving car key with dealer. He said no he wasn't bringing my keys and to call Uber, and I said all billfold locked inside my house. He agreed to bring my keys and I stood in hot sun waiting for an hour. Prick didn't show up. Car doors wouldn't open after hurricane, but no flooding where car parked, just lots of sea debris, but he made snap judgment and said flooded car, totaled. He wouldn't talk to me. Asked for keys. I gave him two fobs to try door. He gets the car door open but won't tell me how. Just spit out that my car is totaled due to flooding. I have pics where there was no flooding in our parking lot. I needed to get suitcase out of car, but he wouldn't cooperate or talk just kept rolling car up. He took off with my key fob that contains all of my keys; house key, mail, office. I had my cellphone and called right away b/c he towed 3 miles from me. I have to find a way to dealership for my keys. One minute of talking and decency on his part would have been a different result. Reporting this to Geico and et al. read more

I needed my car towed to a repair shop. The tow truck guy said he had to do something to disconnect the gearshift instead of putting it in neutral.It sounded fishy. He said they could easily fix it at the repair shop. After driving my car the gearshift was loose and slipped and did not shift into gear like it should. So I take it to my mechanic and says there is a baggie tie holding the gear piece together which was broke. And obviously very dangerous driving with just a baggie tie and no cable! I remember the tow guy going under the front of the car and this was probably why. The cable was broken and repair bill was $650.00 for this b.s.. which was a lot more than I paid for the tow.I called the company back and told him the situation and he hung up on me. Wow. Don't trust Upmann Towing. Lowest of the low for customer service. I would rate them a huge negative 0. read more

Talked them yesterday to make an appointment for a tow the next morning. They said they do not make appointments but just call first thing in the morning and we will come right out. Called several times first thing in the morning and they NEVER answered their phones nor did they ever call back and hour and half later. Stay away from these guys!!!! read more

on March 17th called for tow of the wife's car from Babe Ruth parking lot next to fairgrounds, not in the fairgrounds. Told it would be about 1hr and 1/2. So called at 1hr. To see if they would be on time. No answer. No call back. Called again at 6:30, 7:00,7:30,8:00,8:30and 9:00pm no call back? Finally, I got AAA to pick me up at 10:45 pm and take it 6 miles to my mechanic's shop on Ashton... Left my name and number on voice-mail each time...so it's the name I thought I could trust read more

Upman's Towing Service - Gate 2 Babe Ruth Ball park. - Roadside Assistance Near Me - Sarasota, Florida

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I would give them negative stars if i could! My vehicle was towed by them. Thay damaged my car! My steering was way off and my front driver side bumper was scratched and dented! I had just had a bunch of front end work done, including an alignment, which i had to have done again! There is no repairing the bumper, which would need to be replaced! They tow vehicles for a living! How do they not know how to tow cars without damaging them? Dont EVER use this company!!! read more

VERY RUDE Talked to two different employees asking how to pick up my car from them both gave unnecessary amounts of attitude for me just trying to pick up vehicle. Do not spend your money here! read more

I had a really great experience tonight with the super helpful new dispatch guy and Sean/Shawn the guy who came to tow my car. Both guys helped make a stressful and expensive situation, much better! I wouldn't hesitate to recommend them to anyone needing a tow, and ESPECIALLY one after regular business hours (as was my situation). read more

This company is a fraud! My car was picked up by this towing company on March 8th, 2022. I went to the towing yard on March 9th, 2022 to get some things out of the car. I spoke to the guy at the front desk who gave me the key to the car and told him Automation will be by to pick up the vehicle and he told me no problem and thanks for telling him. Automation came and they did not release the vehicle to them because they said they needed a verbal release! It is now March 22 and they still have my car after I went in person and gave them the release! Some guy answered the phone when I called yesterday March 21st 2022 and said they had two red Camry and put the release on the wrong one. Of course they want to be paid for their mistake and take no responsibility for their act of poor workmanship! Just to be clear the day I was there they were talking to a woman who wanted her friends car who past away! read more

My car was towed from my home after a minor traffic accident 11/14/22. The driver "Hoss" was kind, assuring and guided my thoughts of this accident from anger to peace. I am so grateful for what all he shared with me his experiences of his job and life. "It's a car and can be repaired" When he left he took with him my anxiety and left me with peach of mind. Thank you Hoss. You're truly a gifted man with stories to share of humanity. read more

Outstanding, professional service. Dispatchers handled call simply and accurately. Tow truck operator was knowledgeable, very careful, caring and much more than just helpful. A pleasure to deal with. After two days waiting for AAA to dispatch a tow truck, I decided to just call one myself. So delighted I called Upman's. read more

Terrible customer service skills. They would rather not communicate with "certain" customers. Called first, woman on the phone was very rude. Walked in and was immediately greeted with looks of disgust as the guy sat in his chair eating chips. Didnt even get up. When all I wanted to do was pay the lien that I knew nothing about. Would not recommend at all. read more

Absolutely the WORST service. I didn't even manage to get past the first call!.The lady that answered the phone was incredibly rude when I was nothing but polite. If you're stressed out on the side of the road, DO NOT call this place. read more

Great Service! My car broke down the day after I bought it and had to be towed back to the dealership. Thank you Shane and dispatch for being quick, friendly and professional. read more

This is the worst towing place I've ever experience. First of all the whole entire staff was very rude when we were nothing but polite . We just got our car back on the 6th day of a 5 day hold . When we went there to get it the glove compartment was broken and doesn't shut now . The towing guy that moves the car literally was drunk or on something but he was slow and dropped another persons car onto mine and the lady on the phone was cussing us out for no reason . Also cash only which is very sketchy. read more

Great Service!! The gentleman knew what he was doing. Quick lift and tow to auto shop.

they were jerks not only were they rude but the service was lousy when i called i was given poor, incomplete directions where the person on the receiving end responded with "f**king idiot. Then they left me on the line just to complain about me not hanging up. read more

I needed a lift due to flat tire--Upman's was great! They were speedy, kind, and efficient. They called to let me know when they were picking me up & confirmed location to drop off my car. Also, the gentleman who gave me a lift had a clean car interior. read more