Friendly, reliable, fast, easy to work with, listens well, responds promptly. We phoned him around the first of the year to have our 2 mid-century couches re-stuffed. (The original covering was fine.) He came to our house, looked at the furniture, and gave us an estimate on the spot. He said he had a small workspace and so would call us in a couple of months, pick up the furniture, do the work, and return it in a couple of days. I phoned him in early March to ask if we were still on his list of jobs. He said he was just about ready to call us, and we made an appointment. He arrived when he said he would, they took the furniture, and the next day he phoned to say that it was done. They delivered it that afternoon. He insisted that we test it out and look it over. The bill was exactly what he estimated. They took the check and left. Couldn't have been easier. The price was reasonable, and the couches look fabulous (and sit perfectly). read more