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Unlock the Moment

1.0 (1 review)
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Event planning

Wedding planning

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5 months ago

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Keturah J.

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BNB Events Decor

BNB Events Decor

(10 reviews)

UNPROFESSIONAL. I wish that I could bold the word, Unprofessional, for this purpose of this review…read more My friend had a baby shower planned for 1/14/22 that I was assisting her with executing. She received a call on 1/13/122 from someone apologizing that my friend has to cancel her event due to being on bed rest and explained that she would have, I believe 6 months to rent the chair at no cost, so basically a credit. Except.. my fe friend did not cancel her even because she's not on bedrest, which she explained. The apologized for the mixed up and confirmed the event and delivery for the event in Colombia Maryland. The delivery of my friend's rented chair was supposed to be between 2&3 because the event started at 5pm. 3 o'clock passed, no chair; 4pm, not chair. We finally call after 4 to get an estimated time of arrival, no answer. We checked and saw that the times listed on google have a closure of 2pm. We continued to call anyway and a woman picked up. We explained the situation and gave them my friend's last name. They told us there was no rental under that name. Praise God that I asked my friend to send me every receipt and communication with vendors, because I was Able to find the confirmation number for the rental. We give it to the woman and she tells us that the notes say that the rental is canceled because the person is on bedrest. I explained that they called yesterday and it was already explained that she is not on bedrest, very much well, very much working and very much expected to show up soon for her shower, so the issue needs to be fixed. Her response was that there was nothing that could be done because the warehouse was closed and the workers were at another event. I exchanged some words that included asking if my friend, who is 33 weeks pregnant is now expected to stand in the front of her event because of their mix up and demand that they find someone to open the warehouse so that we can come and get the chair. After bantering back and forth, which I should not have even had to do, the woman tells us someone will be there soon. Another friend reaches to the warehouse and is met by a girl standing at the door unbraiding her hair and being dismissive. We finally get the chair.. so we will be reaching out to talk about delivery fee. Since we took the chair and they now know the event is on. You think they would come and get the chair? NOPE. We had to call again ... we waited about an hour and a half for someone to show up. Person shows up complaining about how the company has him picking up the chair and he's not even supposed to be working. Tells us to express any issues we have with the front desk. #1 we didn't even express any issues TO HIM #2 it sounds like HE needed to express his issues with the front desk. I would never EVER use this place. If it was the last place standing in Maryland, I would rent from another state.

I have read the reviews and cant believe some of these these negative comments. I asked for what I…read morethought was an impossible balloon display, and to my AMAZEMENT it was the most Elegant balloon display ever. My guest are still talking about it. Not only was it Delivered timely the set up was quick & professional. I could tell the balloon design was made with expertise and love of what you do. If you want something different Call BNB Events Decor. HIGHLY, HIGHLY RECOMMEND

Unlock the Moment - eventplanning - Updated May 2026

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