I chose this Hospital because of my location but after my experience with the level of care and…read moreSecurity there.. any other hospital in that area will do! On the night of 3/5/2026 and morning of 3/6/2026 I went into the emergency room with shortens of breathe due to being diagnosed with Congestive Heart Failure in 1/1/2026 and forgot my meds in Ga. The level of care was terrible ,not great, i was discharged so quickly and told by security to leave as i waited for my ride , it was 1:30 am and I could not understand how a hospital has could treat patients in this way. NEVER GO TO THIS HOSPITAL!!! WIlle Lynch Syndrome is ALIVE and WELL here!!!!

It has taken me almost 3 years to write this review. If I could give no star, I would. My feeling…read moreabout Baptist is that this hospital help facilitate in expediting the death of my mother (in conjunction with UMMC). My mother was diagnosed with cancer in 2020 and though with that diagnosis, that is not what she actually died from. To this day, I'm not sure, nor the doctors, the cause of death. Her death certificate is a speculation. She showed signs of a UTI as she would develop them periodically. I called her doctor (Dr. Sanders, whom I really liked) to test her for a UTI. After being tested, I was told that she indeed had an UTI but later was told that she did not. I asked several times if they were sure because she was displaying symptoms. A week after that, she had a throwing up spell. My mother had awaken in the middle of the night the next night and she was despondent. Called an ambulance, admitted her in emergency at Baptist. They badly bruised her arm up trying to draw blood. They finally got someone in who was supposed to be able to do so but whatever he did, caused further pain and her arm to swell up. It was discovered she had an infection due to a blockage. She was taken to have a procedure to relieve the blockage. The nurse that took her up and the doctor that performed the procedure were very kind and comforting. The nurse that took my mother for the procedure brought my mother back much sooner than stated but his demeanor was totally different. He was not the friendly comforting nurse we encountered initially and after he dropped her off, he left without a word. A team of nurses came in to transfer my mother to her bed, they asked us to step outside the room (odd) and several nurse came in rushing in and they closed the door in our faces (odd again). I asked why the door was closed like that. I was given some excuses that clearly didn't add up. After the procedure, my mother was not waking up and 3 days later, my mother still hadn't awaken. Baptist was supposed to do an MRI to see what might be going on but for some reason, they never took her to do so and I asked and everyone was like Dumb and Dumber around there. We had been spending the night with her but went home one night and got a call the next morning that things weren't looking good. We rushed down and was with her as she took her last breath. After the shock, I had huge issues obtaining my mother's medical records and I was given hell and no cooperation. I was given road blocks, excuses, different stories, different dates to come back, and straight lies as to why I was not able to obtain her medical records. And for the alleged policies stated, no one could show me in writing such policies. That experience reeked of covering up something! It was like they were delaying so the hospital had time to cover their tracks. This in conjunction with the MyChart being disabled within minutes of her death really was unsettling. Fast forward, I finally got record after keeping up a fuss. It took quite a bit even though I was her caregiver for 2 years and I was with her at every appointment, signed occasionally on her behalf. It was very painful to do but I thumbed through her records at the time to the last procedure and noted she was given Fentanyl as her anesthesia...FENTANYL!. While this may be a customary anesthesia, why on earth would Baptist give a 92 year old who was weak, ill, frail with an infection FENTANYL?!!! So I'm convinced my mother could never wake up due to the Fentanyl in her condition. Side note: prior to all of this, Baptist emergency's negligence caused my mother to fall and injure her head! The photos below shows how vibrant she was at 90 and then her decline after Baptist (and UMMC) got a hold of her. Be an advocate for your love ones, these hospitals have the propensity to lie, cover up and kill their patients...especially the elderly!

The wait to get an appointment was long. They were absolutely packed so everyone was quick to rush…read moreme one way or the other. I had to fill out the same information multiple times. Worst of all is the doctor was barely with me, and didnt seem concerned with anything I came there for. I admittedly had a few concerns, and they were busy but I dont want to be ignored. These were real issues I needed treatment for! They were more concerns with the initial intake, seeing as I was a new patient, than anything I needed. And they wasted so much time asking questions about old concerns I had long since had treated! Then they had the audacity to say they wanted to schedule a new appointment 3 months from now. WHY? They did nothing that would need a follow-up. Waste of time and money, I will never be back.

A great place to work, with some of the most dedicated physicians and surgeons in the state.read more

I rarely leave reviews, but after my mother's recent stay, I feel compelled to share our…read moreexperience. From the beginning, there were serious concerns about her care. On May 5, she was in visible distress--crying and shaking from IV pain--yet her discomfort was not addressed with urgency. Instead of removing the painful IV when requested, a nurse proceeded to place another one while she was still in pain. The same nurse also rushed her through discharge paperwork without ensuring she understood what she was signing, which felt dismissive and inappropriate. Medication management was another major issue. At discharge, medications that had already been discontinued were still listed and even administered. The discharge paperwork contained inaccurate information, which could have led to serious harm if my mother hadn't caught it herself. This points to breakdowns in communication and patient safety protocols. When I asked to speak with a patient advocate, the situation was escalated unnecessarily instead of being handled appropriately. It did not seem like staff were prepared to respond to patient concerns in a supportive or informed way. What was especially troubling was overhearing staff refuse to assist another elderly patient who needed help using the bathroom, leaving them in an unacceptable condition. Witnessing that contributed to our growing concern about the level of care being provided. We also had issues with discharge planning. Despite ongoing symptoms, our request for an additional night of observation was denied. Prescriptions were sent to a pharmacy two hours away instead of the hospital pharmacy as requested, creating unnecessary stress at discharge. Basic care needs were difficult to meet throughout the stay. Assistance with bathing was delayed, and we often had to request cleaning for the bathroom. The environment did not feel consistently maintained, and the layout made it difficult for someone with mobility challenges to use safely. Case management support was also lacking. When we asked for help with medical equipment and supplies, we were told to coordinate everything ourselves. The response felt dismissive and did not reflect the level of support we expected during discharge planning. Overall, this experience resulted in a complete loss of confidence in the facility. My mother now feels unsafe returning due to concerns about communication, care quality, and patient safety. I hope this feedback leads to meaningful improvements, because no patient or family should have to go through an experience like this.

St. D's quality of care on the floor has noticeably declined since the facility changed ownership…read more There are two main scenarios: veteran nurses who have stayed primarily for retirement benefits, and newly graduated nurses who are struggling to keep up. Many of the experienced nurses rarely assist CNAs with tasks like moving patients in and out of bed, often leaving family members to step in and help instead. In contrast, the newer nurses are generally more willing to assist when needed. Response times to call buttons range from just a few minutes to over half an hour, with delays worsening at night due to the absence of unit secretaries. This is particularly unacceptable for patients who urgently need help, such as getting to and from the bedside commode. Calling for medication is problematic. When pain medication was requested for a patient with stage 4 cancer, there was a 25-minute wait before having to use the call button again. A nurse not assigned to the patient eventually responded, stating it was too soon for more medication, although the patient had not received any for over six hours. After clarification, the nurse realized she had mistakenly checked the wrong patient's file and later apologized, which was appreciated. This was a problem more than once. A recurring issue I have observed over the past eight days is that employees are frequently using their cell phones--either browsing online or talking to friends using earbuds--while on duty. This occurs even when patients' call lights are flashing, indicating they need assistance. The hospital's long-standing affiliated doctors continue to provide good to excellent care, and this remains the primary reason I would still recommend this hospital to others.

The women's center super slow . Spouse waited 1.5 hours to tell dr about spine issues.read more

Great group of individuals in the social work department. Very knowledgeable, ethical and…read moreprofessional. Very impressed!

My Dr. went from Richland to here at the WALK IN CLINIC. I followed. As much as I love my dr. I…read morethink I made a mistake. I am not a walk in, I have appointments given to me at least a Month in advance, and I still have to sit for up to 3 hours while walk ins go ahead of me. And when notified, the receptionist says,"well you're a walk in, you'll have to wait." When corrected, they get all huffy. Once, they even mixed me up and put me on 2 different Dr.lists that I wasn't supposed to be on, and drew blood work I wasn't supposed to have. Not only that, but they close at NOON on Fridays. And some of the receptionist staff are down right RUDE and KNOW IT ALL. I have thought many times about going back to the old offices and getting on with a new dr. If I have to sit for the next appointment for more than 30 minutes... I'm walking out and finding another dr. It's just not worth it.

Interminable waits. Different doc every time, so impossible to establish any kind of relationship…read more Humorless docs. Won't be going here again!

Parking is not so great. There is a garage, but if you can't climb hills or can't walk distances,…read morethis will be a challenge for you. Accessing the clinic is confusing. There is no clear marking or signage, inside the building when you walk in on the main level, which level the walk-in clinic is on. As an FYI, it's located on the lower level. I asked someone who worked in the building, what floor the clinic was located on and they told me the fifth floor. I take the elevator to the fifth floor and sign in and the receptionist is looking perplexed. I was asked did I have an appointment. I told her no and that I was told I didn't need an appointment for the walk-in clinic. She then tells me to go down the hall, to another elevator bank, take the elevator to the lower level and that's how you access the walk in clinic. I get to the receptionist at the actual walk in clinic and she asked me did I have an appointment. I told her that I did not and that I had spoken with someone on the phone who said I didn't need an appointment for this particular location at that particular time. She then tells me because they all of a sudden got crowded, that the next available appointment was two hours after the time that I arrive and that they weren't taking walk-ins. I told her this is not information that was given to me less than 15 minutes prior to me arriving. When I looked around the waiting room, there were two other people in the waiting room. She then asks would I like to fill out my paperwork since I was already there. I told her that I would and I did. I was seen by a nurse practitioner in a decent amount of time and I didn't have to stay for two hours. Why the two stars: Because what I was told on the phone and what I was told when I arrived were two different things and it was less than 15 minutes between the two. The receptionist was not exactly the most customer friendly person in the world. Within 12 hours of me going, I developed congestion after my initial with diagnosis and was refused a prescription for Mucinex D. Due to the backwards laws of Mississippi, you have to have a doctors prescription for medicines that contain pseudoephedrine due to the math addiction problem that everyone is having. Lastly, I give Baptist credit for having a clinic that you don't need an appointment for, but I would be mindful and cautious that if they do get busy, you will need an appointment and would just go ahead and call and make one, just to cover all of your bases.

Friendly and helpful staff! They didn't offer what I was looking for, but they where so kind to…read moreassist me with information to point me in the direction that I needed. Marcella was an absolute gem! I was able to find the service that I needed because of her! Thank you so much.