Lady is a nice person. I had a pair of pants hemmed. They were ready on time. I will use her…read moreagain.

This Asian family-owned Alterations and Dry Cleaning business is one of Roanoke's best kept secret…read more I discovered it a while ago, and it was not by chance. Needing to have some alterations done to a new suit I had just bought to attend a special event, I visited several alterations and dry cleaning businesses that I knew about because of their central location and expensive advertising to get their name out there. All of them charged exuberant amount of money to have what I needed done, as well as having to outsource the job, and taking much too long to have it done. Then, all of a sudden, I remembered a little place I once saw as I was driving by the Colonial Office Center. It was located in one of three small businesses at the end of the parking lot to this Office Center. And I thought to myself: "Sometimes amazing things come in small packages." So I decided to travel on the road less traveled, in this case beyond the parking lot, and to this small building that housed the Sun's Alterations & Dry Cleaning business. This is where I met a very kind and hospitable lady who's main concern was solving my problem of getting my new suit tailored and ironed on time to attend my special event. Since all their alterations are done on the premises by a professional tailor with 26 years of experience, she told me it could be done and quoted me a very reasonable price. Who would ever have imagined that in this humble, little store, hidden behind a large Office building, I found the solution to my problem provided by a wonderful and warm Korean family-owned business. Since then I have always gone there for all my alterations and dry cleaning needs, and recommend the place to family and friends. Today, when I visited the place to take some photographs to accompany this review, I had the privilege to also meet the husband of the family and their older son, and to personally thank them for the great contribution that they are making to the community of the Star City of Roanoke, Virginia. I highly recommend this small business for all your alterations and dry cleaning needs, and urge you to support this wonderful family by giving them your business and friendship.

I drove all the way from Altavista to Kwik Dry Cleaneers yesterday (Friday) and they were closed!…read moreThere was no mention on their website that they were closed from Friday through Monday.

Helpful, kind and very professional. I was under a time crunch and they were very accommodating…read more Pricing is very fair and I was very happy overall with the service of Kwik As A Wink Dry Cleaners!

This home town dry cleaners is personable, friendly and yet as pricey as all the rest. Friendly and…read morereliable.

Augusta cleaners took care of our sectional slip cover. They did a great job and for a good price…read more They had a little bit of a delay due to a holiday but I really appreciated that they communicated with me to relay the info. Would highly recommend and would work with them again.

This is a long review, however I hope it will prevent you from experiencing what I did at August…read moreCleaners. We've done business with them since relocating here a few years back. My wife and I decided to take a cherished, 35+ year old Petit Point wool and silk decorative pillow cover in for cleaning. It had 3-4 small mice or stink bug stains, which we discovered after a cross country move. In dropping this off at Augusta, I specifically inquired how the cover would be cleaned. The clerk checked with the owner, who said he would do a gentle soak/wash with a Dawn-type cleaning product (in spite of the pillow cover manufacturer directions of "dry clean only"). In lieu of this and for whatever reason, he elected to use oxygenated bleach. This transformed the pillow from crisp and precision needlework of varying shades of rich and vibrant blues, golds, reds on a creme ground, to the bleached, faded and washed-out mess as shown in my pictures. At no time did we received a call from the cleaners to inform us of the mishap nor did he flag our article that he should be notified when the customer picked up. I discovered the issue when when picking it up. After paying $10 for it's cleaning, I took the pillow off the hanger to look at it more closely as I thought they had inadvertently hung it inside out; I was dumbfounded the pillow was completely faded/bleached and ruined. I asked the clerk what happened and she simply said "sometimes things fade". It was at this point I requested to see the person responsible for the damage. From the back, the owner appears, all smiles and acting as if we were old friends. I questioned the state of our pillow, why this occurred and what solution he could offer. This guy quickly began to spin things, becoming argumentative and insulting. Each time I asked or stated something, he would reply with increasingly smart-aleck responses including "had you cared for it as you should have, this wouldn't have happened", "no one will know what it looked like before if you just put it on a sofa with other pillows", "you obviously don't care that much about the pillow since it took you took 10 weeks to pick it up", and other hard to believe remarks. Not once was there an apology, an offer to reimburse me for the cost of the cover (Ebay shows similar ones from $178 to $240+) and I actually had to ask for a refund of my cleaning cost. I couldn't believe anyone, let alone a business owner, would even consider handling a situation as he did. I decided to stop the dialog and told him I would never do business with him again. He said losing a pillow cover customer wouldn't impact things too much and then asked if I had ever been there before. I replied that he has done all our cleaning and my shirts for a few years and then told him to f**k off and went out the door. I suspect this little twerp had his clock regularly cleaned throughout his school years and into adulthood due to his desperate void of interpersonal skills, common sense and couth. Be very careful in taking any irreplaceable items to Augusta Cleaners, they are not accountable and certainly do not stand behind their work.

Nice place. Good at fixing dress shirts and pants. I highly recommend them. You won't be…read moredisappointed. They are the best in town.

i wear business for work. these guys have bees cleaning and pressing my shirts for years…read more Everything ALWAYS looks great.

I went into Amherst Dry Cleaners intending to become a customer. I left believing that the way a…read morebusiness treats a customer when something goes wrong tells you considerably more than how it treats one when everything goes right. My concern with Amherst Dry Cleaners ultimately became less about their intake procedure and much more about how ownership responds when a customer raises a concern. I brought 11 pieces--suits, dresses and jackets--to the Amherst location. Although the clerk was initially pleasant, I was surprised that my garments were neither inspected nor itemized in my presence. The description area on my form was left blank, and I received only a numbered ticket. I was told the garments would be tagged and documented later in the back. After leaving, I became uncomfortable having 11 garments in someone else's possession without documentation of what I had left, so I returned. I simply asked that we confirm the number of pieces. We counted 11. I wrote "11 pieces" on my ticket and initialed it, then asked the clerk to initial it as well. She was hesitant to do so but complied after telling me that this was "a bit too much" and I was being "unreasonable" because no one had ever requested this before. Rather than post a negative review, I contacted the owners privately and gave them an opportunity to address my experience. A few days later, co-owner Julie Mays called with a very aggressive tone. She confirmed their policy of itemizing garments later and I explained that while I might disagree with that policy, my complaint was primarily about being called unreasonable for wanting acknowledgment of the number of garments I had entrusted to them. Instead of simply addressing that concern, Ms. Mays became defensive. She told me the clerk was a "pillar in the community" and a minister's wife, said I was the first person to complain about this, suggested I use one of their other locations, and at one point told me to "calm down." I was calm. I repeatedly explained that I was not questioning the clerk's character; I was addressing how I had been treated as a customer. Within minutes of that conversation ending, co-owner Andrew Mays called and informed me that they would not clean my garments and thought it best that I go elsewhere. I specifically asked whether they were declining to serve me simply because I had complained about my experience. He reiterated that I should go elsewhere "due to the situation" and they would not be serving me. Arrangements were made for me to retrieve my garments from another location. Let me be clear...I never asked for a refund, discount or special treatment. I asked for my garments to be counted and later asked ownership to address how I was spoken to. Prospective customers considering Amherst Dry Cleaners should read not only the reviews, but also management's responses to critical reviews. I believe those responses provide valuable insight into how customer concerns may be handled. I fully expect the owner may respond aggressively and defensively to this review as well. I will simply stand by this factual account of my experience and allow readers to reach their own conclusions.

Always do a wonderful job with cleaning garments and repairing zippers! Staff is very friendly.read more

I am very picky about dry cleaning and I went through two other shops before I found this wonderful…read moreplace! I drive ~25 minutes each way but it's worth it because they do such a great job! (Also I can shop at the Towers mall which is right across the street...) Heather and the crew there are super nice people and seem very conscientious, and I have never had an issue with the quality of the work. Plus they have a drive-thru so you don't even have to get out of your car. AND, you get text alerts when your clothes are ready! :c) If you are fed up with other cleaners like I was, then give this place a shot--maybe you will love them, too!

My husband has been going here for years with no issues, so I thought it would be a.good place to…read moretake my new wool blanket to be cleaned. However, it came back covered in long dog or cat hair. He took it back. They cleaned it again. It still had hair on it. We tried to lint roll it at home and went through 2 lint brushes trying to get the hair out. Still hair on it. I went in to nicely speak to the owner about it. She rudely stated that there's nothing they can do about and do I want my cleaning refund or not. If you have no issues, it's a great place. If there's a problem, the customer is left to deal with it. Would not recommend.

Poor work but what made it worse was the customer service. I brought in a brand new suit on…read moreThursday to be pressed for my son's wedding. I went to pick it up on Saturday morning as scheduled. When I looked at the suit, I noticed the jacket had a crease pressed into the lapel, and as you will see in the pictures, there were other areas that look like they had just been missed in the pressing. I spoke with Julie who with her husband Andy are the owners. My family was scheduled to go out of town on Monday. Julie recognized that the jacket needed to be repressed and said that her husband Andy must not have inspected it when it was pressed. Julie said that they could get it re-pressed and either delivered to me by noon on Monday or I could pick it up from the store Monday morning by noon. She said that they would make it right. I felt that Julie was trying to do the right thing and mistakes happen. about an hour later, I got a call from Andy, her husband, who said that there was nothing wrong with the jacket, that he had pressed it himself, and that Julie, and two other customers said there was nothing wrong with the jacket. (Why other customers would be sharing their opinions is not clear to me. I think the pictures speak for themselves.). Andy also said that he couldn't get it re-pressed by Monday morning. He told me I either needed to pick up the jacket by noon on Saturday or that they would be open at eight on Monday and I could pick it up then. He said they would refund my money, but that they would not fix the problem. I told him I was not happy but he wasn't giving me any choice. I drove back on Saturday to get the jacket which ruined my planned Saturday morning breakfast with my son and family. On the way, I called Julie, told her I was coming back for the jacket,she said she had refunded the payment. I expressed to her that what really hurt was that her husband who had never seen the jacket said there was no problem when both she and I had seen the jacket and she had acknowledged there was a problem. When I got back to the store I told Julie that my breakfast with my son had been ruined. Her whole attitude had changed. She said she didn't want to hear it, what I had said was inappropriate and to get out of the store.

We have taken many items into Rich Cleaners and have had so-so satisfaction. We just ignored…read moreeverything until we got a pillow back that looked like it hadn't been cleaned. Decided to take pillow back in. Rich himself told my husband he tried and spot(s) would not come out. There were no tags on pillow to say spot wouldn't come out. We took pillow home and got spot out. Will not use that dry cleaners again.

I needed a men's suit dry cleaned quickly. Rich's came through. They cleaned my suit the same day…read moreand did a very good job. No complaints!

Love this team! John, Page, and the rest of the gang are amazing people with the sort of work ethic…read moreand passion for service that you want to see in any business you're going to invite into your home. They approach their work with empathy, which matters when you're dealing with the sort of day you certainly didn't expect after a storm, fire, etc.

From the owner: We offer residential and commercial remodeling, immediate emergency response services, and…read morecomprehensive disinfection, sanitization, and air quality solutions. Our experts specialize in restoring your home or business from storm, fire, and water damage, mold removal, and contents cleaning and restoration. Most importantly, our team of industry-certified experts approach every job with empathy and compassion for those who have suffered a property loss. We provide the close touch of a locally owned and operated business, built on the foundation of the second oldest and largest property restoration company in the country. The Paul Davis team has been rebuilding communities since 1966. We are also highly-qualified General Contractors who have gone through the rigorous screening and certification process required by the insurance industry, so you can also trust in us to help you rebuild or remodel your home or business to like new (or even better!).