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    Universal Windows Direct

    1.8 (6 reviews)
    Closed • Closed

    Services - Universal Windows Direct

    Remodeling

    Siding installation

    Siding repair

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    McVay Brothers Siding & Windows

    McVay Brothers Siding & Windows

    (11 reviews)

    We have had the best experience with their products and the customer service is outstanding! Maybe…read morenot the least expensive but you do get what you pay for. Excellent products and exceptional service are worth it! I would definitely recommend them to anyone looking for windows, doors, siding, gutters or roofing.

    I am very familiar with what great 'customer support' means and especially in the residential…read morewindow space. This is because my Family was in this very business for years in the Midwest. The experience we had today with Coeur D Alene Window Company and Kipton, their Territory Sales Manager, was over the top impressive. After months of research we determined that these window systems were first rate, manufactured quite well and provide wonderful insulating qualities. After the installation, we noticed some operating issues which is not unusual in as much as the units were shipped by truck from the manufacturing plant. Kipton showed up today and could not have been more personable and genuine. All while wanting to "genuinely" service the units. He has years of experience with windows and glass and it really showed. He went into great detail about the construction of the window systems and the deep dive Coeur 'D Alene takes to assure high performance and quality control. Yet it was his attention to detail in our home today which won the day. That and his generosity of spirit in taking his job and our repair very seriously. So much so, we plan to order more windows from the Prescott distributor. This is a great Company. Do the research and you can determine this for yourself.

    Northwest Window & Door

    Northwest Window & Door

    (13 reviews)

    These folks just aren't trustworthy in my opinion. We ordered two banks of expensive Marvin windows…read moreback in February 2026 to replace some contractor-grade windows in our 2005 spec-home in North Spokane. We intend to start replacing a bank of windows every six months or a year. NW Window came out to measure and then we ordered the windows. It took five months to get them - which is fine, as I understand that they're custom built, and that takes time - and then NW Window tried to install them. The installers were great, but they quickly noticed that the upstairs windows were fine, but the legacy trim could not be reused with the downstairs bank of windows. The person who had measured the windows back in February did not catch that there was a difference in trim depth between the upstairs and the downstairs. The next thing I received from NW Window was a quote for an additional almost $2K (plus even more for staining) to rebuild the window trim. This was on top of a sale of windows that was almost $24K. I get that no one is perfect, but you need to own your mistakes. NW Window, on the other hand, simply blamed the original contractor of our home for having inconsistent trim depth and is trying to shift the cost of their mistake to me. I will definitely look for a different window supplier in the future and will note to the window manufacturer, Marvin, that it should look for a more conscientious reseller in the Spokane, Washington area. Please note the ragged, more-than-3/8" gap in the trim on the picture below. It's sort of amusing that NW Window includes the following on the bottom of its invoices: "The bitterness of POOR QUALITY and LACK OF SERVICE is remembered long after the sweetness of a LOW PRICE is forgotten. Thank you for your business." They should read their own documents, as this was definitely an example of very POOR QUALITY and LACK OF SERVICE.

    Excellent sales and service and installation and very pleased with the dedicated customer service…read moreand quality workmanship. Installed an Infinity Sliding Patio Door with four layers of low e and sound reduction and a hemlock wood trim. Clean installation despite having to cut into the ceramic file floor by using professional protection covering. Also was only a half a day to install. Mike and Ken did a great job all around and came out a few weeks later to replace a bowed screen door and a marred cover piece, and now it looks perfect. Well worth the price but also a reasonable price considering the quality product and installation. Can highly recommend this company and the personnel as a high quality company that really does care about its customers. They are trustworthy and very professional, and Marvin stands behind its products. Michele LaBelle

    Universal Windows Direct - contractors - Updated October 2026

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