Fantastic staff and very accommodating. Weren't any surprises in terms of billing, everything went…read moresmooth and comfortable. Highly recommend this clinic!

I have been seeing Dr. Yeh at Smiles Dental for YEARS! I usually visit the St. Albert location but…read morehave also needed to visit their emergency dental location on Calgary Trail. I have never had a bad experience when going in for my yearly check up, getting a mouth guard created or for the dental emergency. The staff have always been really pleasant and friendly and even when there was a scheduling mix up, they did their best to accommodate my needs. Dr. Yeh has always been really good about answering any questions I might have about my teeth, procedures and what to expect. I recommend this clinic to people all the time and most of my family have seen Dr. Yeh at one point or another. An extra bonus is that they have clinics in multiple locations (Sherwood Park, Spruce Grove, UofA). We all know going to the dentist isn't exactly a top activity on the fun list but at least the Smiles Dental Group makes it as tolerable and pleasant as possible :)

I've been seeing Dr. Jake for quite some time, and I've had a consistently positive experience. He…read moreis friendly, knowledgeable, and takes the time to explain everything clearly. I highly recommend him to anyone looking for dental care

Very good dentist and staff ...I am not a good patient as get super anxious and the freezing makes…read moreme feel really unwell ...Dr Parmar listened to me and was very understanding and helpful ...stopped when I needed a break...this clinic is all about the patients and the customer service ...they are flexible and willing to help .

Staff was friendly and helpful. Dr. Acton and assistant very professional. Reattached problem…read morecrown and offered good information.

Dr. Kia Pheng Tan, his assistant, and receptionist (Anu) did a very good job for me, in the last 3…read moreyears. Many times, Dr. Tan helped me to solve many emergency problems. His receptionist, Anu, also is a very hard-working person helping me to solve many issues. Another dentist, from another location, asked me $10,000 to solve a problem. Dr. Tan solved it with only around $200. Many Thanks to Dr. Tam and his great team! Dumitru Popa.

I was referred to Dr. Jaimee Buchowsky by a friend and colleague. When I first called to make my…read morefirst appointment, the receptionist was helpful and friendly. She gave me good directions on where their parkade and visitor parking was. I found their office to be clean and modern with comfortable seating. They had me fill out a patient history form on an iPad which I thought was very techy and also environmental friendly. The dental hygienist that worked with me that day was very professional and friendly. She took numerous x-rays and photos of my teeth. She made me feel at ease and explained everything that she was doing. She was very gentle and answered all my questions which I appreciated! After examination by Dr. Buchowsky, I found out I needed to be referred to a periodontist. The referral appointment was set up at my 2nd appointment by the receptionist. I asked her if my dental plan would cover the referral and she said she didn't know. She told me that I had to find out on my own. With my previous dentist's office, they had always made sure I knew what was covered and what wasn't based on my group policy. It was not busy at the front desk (2 receptionist staff) so I had asked the receptionist to call the periodontist's office to find out from them what would be covered and she did not look the least bit pleased but did it anyways. It turned out that the visit would not be covered under my plan. Knowing this information ahead of time would be helpful so I could at least know what I would be in for. I think many dental offices can money grab from their clients with all the different codes they put in for claims (as per CBC documentary/expose that I saw a few years ago). I think being informed with costs and what services would be provided are all great questions to ask. I felt that the reception staff did not go above and beyond to meet those needs and for the amount of money I spent, I am somewhat a little disappointed hence the 3 stars. I liked my new dentist and her hygienists very much and I hope I will be able to change this review.

I've been coming to this dentist with my family since forever and every time we have an…read moreappointment, we always leave happy and pleased with the service. We're always greeted with a welcoming vibe no matter what.

I originally went here for an emergency dental but I decided that I will come here for all my…read moredental needs. Dr Michelle Tra and Dr Alva Jinn are such an amazing dentist!! I would definitely recommend both of them. I have a very low tolerance to tooth pain, which makes me very anxious going to the dentist. They assured me that it will be painless (which it was) and explained to me everything that I need to know. Both of them are very straightforward and would answer all my questions without feeling like they are rushing you. Kudos to the everyone at Smiles.

I've been to this dental office recently - nice people, great quality of care, comfortable seats.read more

I had a root canal done at this office, and it was handled so poorly that it caused years of…read moreongoing health issues. After the procedure, I kept going back because something clearly wasn't right. Instead of addressing the problem, they repeatedly prescribed antibiotics and insisted nothing was wrong. Over time, I saw multiple dentists trying to get answers, but no one wanted to take responsibility or properly investigate. (created a ton of fear) I was essentially passed from one office to another with no resolution. Nearly nine years later, I finally found a dentist who took my concerns seriously and referred me to an endodontist. The specialist confirmed that the original root canal had failed they missed a canal. It had been overfilled, which caused a pocket in my jaw that repeatedly became infected. For years, I was dealing with chronic infections, with my mouth flaring up every month or so, and no one acknowledging the real cause. The dentist who performed the procedure claimed to be a specialist, but based on the outcome, the quality of work was unacceptable. This wasn't just a minor issue--it led to long-term damage and significant health complications. I've dealt with chronic inflammation, recurring infections, and even hospital visits due to blood infections that were never properly traced back to the source at the time. I paid for professional care and trusted this office, and after 4 hours in a chair and thousands later in return, I was left dealing with the consequences of a failed procedure that no one would take responsibility for. It took nearly a decade to finally get a clear diagnosis and validation of what I had been experiencing the entire time.(keep in mind I couldn't live on antibiotics either so no medication to heal it or prevent infection or I'd end up immune to them if I did) I would strongly caution others to seek second opinions and ensure they are getting proper care, because my experience here resulted in years of unnecessary pain and avoidable health issues. Also fun fact for anybody getting work done anywhere,did you know your body suffering with constant inflammation and infection, like from failed dental work, ya it could cause blood sugar issues.... The more you know.

I'm very disappointed with my experience at Urban Smile. I brought my son in for an orthodontic…read moreconsultation to get a quote for braces. Our appointment was scheduled for 10:00 a.m., but the doctor didn't see us until almost 10:30. When the doctor finally came, he only looked at my son's teeth for less than a minute and simply said that the teeth were too crooked to fix. That was it -- there are nothing to do. What's worse, they still charged us around $140 for basically doing nothing. I understand consultation fees, but this felt completely unreasonable and unprofessional. We left with no useful information at all. Very disappointing experience -- I would not recommend this clinic to anyone.

Very friendly, professional and knowledgeable. I hadn't been to the Dentist in a long time - part…read morefrom fear and embarrassment and I felt very comfortable in their care

Very friendly courteous staff. Very knowledgeable in what they are doing and efficient in carrying…read moreout their responsibilities. Explain every procedure they are doing in a tone of voice old ears can easily hear and understand. Dental care is not something I look forward to but all staff made it as enjoyable as they could. Paying the bill is my least favourite part. But realize there is lots of dollars invested in all the fancy equipment including relaxing videos for the patient to watch while you get the job done. Thank you for your great care and expertise. It is very much appreciated. See you again in six months.

I had a great experience here...well as great as a visit to a dentist can be. I needed an emergency…read morevisit and was able to get in the same day I called. The staff were very kind, they explained everything throughly and made sure I was comfortable each step of the way. I had to make a second appointment which ended up being with a different dentist. Both were very professional and non-judgemental. I was recommended this place by a coworker and would be confident in recommending them as well.

This place has been my only dental clinic for the past three years and my teeth have never been…read morecleaner. They are all about the maintaining a high level of dental hygiene at this place. Like all dentists, this place isn't cheap. But good service never is. Really convenient for people who work or live downtown. Standard downtown parking issues.