From check in to check out the service and help is first rate. Highly recommend them.read more

Biz owner Dennis A is one to blame in poor service. If your tooth in pain they offer delete the…read morewhole tooth OR delete all nerves on tooth. It is bad clinic to heal your tooth but excellent if you want to just delete all tooth. Also their main doctor (who deletes tooth) like throwing stuff at clients for example Apple Ipad. How about that? You go to clinic and if you not accepting their "KIND" offer to just delete tooth they will throw something heavy at you. Wish every employee there get the same service thousand-folds back.

I recently had an incredibly frustrating experience at Lewis Estates Dental centre. Despite…read morescheduling my appointment months in advance, and conformation from the clinic . I was left waiting in my hot car. I waited for well over an hour,for the staff to let me know I could come in, after sending me a message to wait for them to let me know when the room was ready. I watched the staff throw out garbage and leave for the day. There was no communication from the staff about the delay. When I text as well as called the office leaving a message, it was ignored. I left a message for the dentist to call me back with an explanation, it was also ignored. Not only did I not receive the service, I am out of half a days wage. This is not the first time Dr Baines has left the office when I had an appointment. Last time was her sons graduation. I'm guessing she knew well in advance her son was graduating and could have rescheduled my appointment. My time is valuable, and it's disheartening to see a Dental office that doesn't respect that. I won't be returning and cannot recommend this practice to anyone who values good service.

I moved to Edmonton about 6 months ago, and decided it was about time I found a dentist here…read more.. First of all, they didn't tell me until after my appt that they don't do direct billing. The fact that I had just gotten paid was the only reason I could afford to pay them, since you know, I'm a student aka poor! Though the receptionist told me my insurance cheque would take no longer than a week (its been 9 days now...) The first appt was ok, Dr. Sekhon seemed very knowledgeable and actually went through all my xrays with me. Turns out I apparently need a crown (EEK!-$$$) after I have my wisdom teeth removed. (OUCH+$$$). My second appt was just a cleaning, the hygienist seemed very knowledgeable as well, and thorough. She was also very nice. The service was good for the most part, however I have literally been sick to my stomach, not knowing whether or not I'll be able to pay my rent on time because of 2 dentist appts. Unfortunately for this reason I will be switching dentists, there is no way I can afford to be paying $450 up front for each appt, and then $1800 for a crown. I really don't understand why all places can't do direct billing.

I really hate going to the dentist, so it's hard for me to write anything really positive about any…read moredentist office. I have been going to Petrolia Dental for two years now, and am still somewhat undecided as to how I feel about them. First off, I love how easy it is to schedule appointments at the office. My previous dentist required booking at least eight months ahead of time for cleanings and it was such a headache when you got within a month of your appointment only to find out you had a scheduling conflict. My first check-up last year went well, and I felt comfortable returning to the office for a couple of fillings. I felt like the staff was friendly and competent and that the office was clean and welcoming. My second visit earlier this year was less than stellar. My cleaning was very pleasant, but the dentist was running behind and I had to sit and chat with my hygenist for 45 minutes while waiting for my check-up. When Dr. Varughese finally got to see me, she was very agitated at how behind she was, and spent exactly two minutes on my mouth (there was a clock behind her on the wall). She told me I needed fillings and started to leave, and I had to ask her to stay to explain to me where the fillings were, and how many were needed. It was kind of a burn to pay for a check-up and feel like I was barely looked at. The fillings went ok. Afterwards I had a massive headache and the next morning my gums were bruised black and purple where they had done the filling. It was nearly a week before the swelling and bruising went down enough for me to close my mouth and chew. I don't know if this is "normal" for my mouth, but it certainly was unpleasant. I am willing to return to Petrolia for my next check-up and cleaning, but if I don't feel my mouth is getting the best quality of care, I will be looking for a new dentist.

Moved from another city and had an awesome dentist and never thought I would find one as good …read more Took my family here and we all have had great experiences . There have been times I came for a check up and I had a few issues and instead of waiting weeks to come back for a cavity the dentists made room and time to do it immediately . I was impressed ! Dealing with them and my Insurrance is easy and pain free . The dentists and other staff are all friendly and happy ! They even treat kids and teenagers differently ! I was surprised at some of the grab bags they gave my kid when they came home ! Awesome place recommend it !

I have been attending the Center for over 20 years and continue to receive excellent proactive…read moretreatment. Dr. Mueller dropped in on a recent Hygiene appointment with Vivian who continues to provide me with up to date education on oral care. Dr. Mueller recommended repair of a number of teeth on my lower jaw that had become eroded and cracked over a period of decades. I booked an appointment and was pleasantly surprised that the repair was completed in less that an hour without local anesthetic. Basically a bit of tooth preparation proceeded application of an epoxy that dried in a matter of minutes. Following testing to ensure proper bite and polishing the procedure was done. I regret that I had not done this procedure years prior as I no longer feel the rough edges of the teeth that had eroded. Dr. Mueller had a chuckle when I confused him(he was wearing a mask and cap) with his son. I was also very impressed with Dr. Muellers' text to me the next day to check if any problems had occurred as a result of the procedure. Thanks to the Dental Center I continue to enjoy the benefits of a high level of oral health.

PLEASE READ BEFOREHAND IF YOU ARE CURRENTLY THINKING ABOUT JOINING THIS DENTAL OFFICE…read moreWhen I first started going here I had family members making appointments then missing them, so using basic problem solving skills I called st. Albert Dental and asked that any appointment that need to be booked please call me and tell me for who, when and the amount. That seems like a simple request honestly, but in 1.5 year going there this was NEVER done, but oddly I could be contacted afterwards to pay. I called and emailed numerous times please please talk to me first (not everything dental is necessary to do right then, some things can wait for extra health spending account to restart, etc), but I had never been contacted about it. Literally 4 or more people at the front desk so short staffed isn't an issue. Fast forward to April and May this year and not shockingly more unauthorized services were made. I asked them who made them and why I wasn't contacted and I was told they aren't sure but it could have been my daughter (who is a minor, but again it shouldn't matter because it is their duty to contact me beforehand for appointments). Super super disorganized and lacking basic communication skills. Now I have opened a complaint for unauthorized charges to my blue cross due to them. This is the first time I have ever seen a dental office that does whatever they want and thinks they never have to speak to the person beforehand. Avoid this disorganized place who can only communicate when they want a bill paid and lets minors authorize dental work. ----------------------------------------------------------------------------------------------------- UPDATE: On August 16, 2024 I received a notice from collections, I sent them the note below as well as 5 screenshots of me asking to PLEASE PLEASE call or email me beforehand with WHAT WORK IS REQUIRED, and PRICE. Something that was never done despite me calling again and again requesting it. (note they blamed other people despite me asking them to contact me directly) UPDATE 2: A few days later I was called (what a novel idea) and Nikki left me a voicemail stating they have accepted some responsibility, but wanted me to accept some too (oddly I am the one that called after every appointment requesting they contact me beforehand with all the information and I was told "next time"). Nikki stated she wanted me to cover some of the bill because the collections agency requires 30-40% of the bill (apparently it is my job to pay collections agency they sent for me as well). Nikki then brought up how I unsubscribed from their texts (yes, their automated texts which don't give me any information as to the cost and what is being done. If these texts are sufficient in their eyes for what I requested, they should all be laid off and their jobs can be replaced by AI and the savings can be passed along to customers by charging lower than the ADA guidelines and not higher like this Dental office does). She also requested that I remove my "very detailed 1 star review from Google" (That's called censorship and it isn't happening. This is just blackmail because they don't want their horrible communication skills shown). She also mentioned that she has a contract I signed stating that if insurance doesn't pay for it, then I have to (yes, this is the same as any contract. If a business completes an agreed upon service, then it is their job to pay for it. This is not authorization for a business to continue to do an infinite amount of work and not bother to contact the person before the work is completed. A dental office is no different.) VOICEMAIL cannot be attached here Update 3: I told the collections agency I will not be paying as it is unauthorized but obviously only caring about the business paying them, they sent it to my credit bureau. But I will be filing a complaint to Equifax/TransUnion. I won't be removing this review because people need to know the horrible practices of this company (I am saving you thousands of $). Something I have never experienced at a Dental office before. Update: I spoke to collections and he asked for proof to authorization on Sept 23. Today Oct 3 they responded (screenshot #6) and i responded to him (screenshot #7).

I barely Yelp anymore, but I recently had an amazing experience at Westmount Dental and wanted to…read moretell folks about it. After not seeing a dentist for like at LEAST two and a half years when I still lived in Calgary (and only because it was kind of an emergency), I decided it was high time to take advantage of my benefits plan and book a cleaning somewhere. Thanks to some good online reviews, I found this little gem of a practice. I checked in for my cleaning, and left my info for benefits with the front staff who took care of everything for me. My appointment started promptly. I let my hygienist (Ana?) know it had been awhile and was not made to feel guilty or anything for going too long between cleanings. She was friendly, very knowledgeable, and verbalized most steps of the cleaning as I am SUPER FREAKED OUT BY TEETH THEY'RE SO WEIRD YOU GUYS. Anyways, she advised that I see a dentist soon for a full checkup & for a filling on a cracked tooth. I reentered the front office, expecting to make an appointment somewhere in the near future, but one of their dentists, Dr. Chiang had a cancellation and they were able to fit me in ON THE SPOT. Dr. Chiang was thorough & awesome. Two hours from start to finish, I left with clean teeth, the peace of mind of having a full dental exam, and TWO FILLINGS. I also had a very frozen mouth and was very embarrassed and none of the staff laughed at me even once as we finished the transaction. I loved how friendly this office was, and I LOVED that they handled direct billing for both of my coverage plans (Great West Life, and Blue Cross). Going to the dentist is one of those adulting things that really stresses me out, and I really did feel at ease. Would recommend! :)

I was a patient at this clinic for approximately 25 years and trusted them with my family's dental…read morecare. Unfortunately, my recent experiences changed that. After my longtime dentist moved away, I was unhappy with the quality of some of the dental work I received. Some fillings felt rough and made flossing difficult. I also had a cavity that was not treated, and it later became painful enough that I needed antibiotics. My current dentist told me she did not know why it hadn't been filled sooner and that treating it earlier likely would have been easier on the tooth. I also felt pressured into having a tooth extracted without fully understanding all of my options at the time. Looking back, I wish I had sought a second opinion. When I brought my concerns to the clinic, I felt they were quickly defended rather than fully listened to. That was especially disappointing after being a loyal patient for so many years. The office itself was clean, and the staff were generally courteous. However, trust is very important to me when it comes to dental care, and unfortunately I no longer feel confident continuing treatment there. For that reason, my family and I have decided to seek care elsewhere.

Staff is very nice, but left feeling very overwhelmed. Also had a lot of issues getting my images…read morefrom the office when I switched elsewhere.

Very impressed with this clinic…read more I was able to get in as a new patient right away with a first one hour consultation. The hour cleaning was booked following that and i was also able to get in again for a filling all in the same month. The dental assistants, dentist and receptionist were all very friendly and informative of what they were doing and how things work. It's nice to learn as you go. They do direct billing for insurance claims and upon my first visit my new balance was something around five dollars which they didn't end up charging me for. Also if you work near Whyte Ave and have an iRedeem card they offer 10% off your exams as a bonus. This is a floride free clinic and their approach to dental health is fabulous. A few of the cleaning processes I have never come across. I'd suggest trying it!