Tellers are useless. It's pretty sad when a customer knows more about the app and banking than a…read moreteller. They should at very least be able to answer basic questions. Stood in line for 20 minutes just to get to the teller to tell me she can't help me with anything and in addition, give me incorrect information which I knew was incorrect. Furthermore, tell me something that is impossible to do. This location did not have a Bank of America employee standing in the line guiding traffic so that you don't have to waste your time.

I am not quite a four star "fan" of this BoA for one reason: The ATM is in the drive-thru. I walk…read moreto this location often, and sometimes I just need to use the ATM. Standing in the drive-thru bugs me. Every other bank I know has a walk up ATM. I get the logistics, but as a pedestrian, I don't like it. Other than that, I would have gone four stars, mostly because of it's location. It's close (half a mile) to the Bear Creek Park Trail, so it makes for a nice, and pleasant, walking destination. During the day the wait time is reasonable, so the lack of a walk-up ATM is no big deal, but after hours it is. The staff here is always friendly and helpful. Bottom line: Where's the Halloween Candy?

I like coming to this EECU branch. The staff are friendly and helpful with whatever I've needed…read more I've noticed they offer a variety of services. I appreciate that the staff remember your name and members of your family. I appreciate going into EECU and using the ATM as well. EECU has been my go to bank for years and will continue to be.

Cergio is extremely ambitious and does great work. I stopped by this branch which I do a few times…read moreeach year on average. Most of the time we use a branch closer to our home but this branch is convenient if you have errands to run in the 377 area in Watauga. After getting a little money, I was headed out the door when a gentleman (Cergio) asked if I was interested in saving money on my Chevy's loan. I told him my Chevy was paid for but we bought a new Cadillac a few months prior and I had been trying to get that loan over to EECU with zero luck. In fact, I had been told they were 90+ days behind and were not working to refinance loans very much. I was shocked when the people at our home branch had told me this. All previous experiences with EECU had been great in terms of incentive, speed, service, etc.... I had always found everyone very helpful and responsive so this lagging lengthy display was a new experience. I asked Cergio if he was serious and if he could get the loan switched over within a few weeks. He told me he felt that was exactly what he would do. I spent few minutes getting him our details, exchanging emails and phone numbers and off I went curious as to how this would progress. I had applied four months prior at our branch but was told they could t help us for months. Within 2-3 weeks, Cergio got our loan refinanced, saved us some money with a lower rate and had the loan closed. He even assisted in getting our insurance certificate over to the right people at EECU. Thank you Cergio and Watauga EECU! You did a super job and helped me accomplish something I had been trying to do for months. He had no idea when he approached me. I wanted to let his management team know that his efforts and service are rare today and we appreciate him!

They have what matters most. No min balance. No direct deposit required. No fees. No other bank…read morein the Keller area offers this.

Policy of only allowing one person in building at a time and have 1 teller working. Waited about…read more20 min to even get inside (there were no other customers around, even drive through). Then they asked to provide my ss# on a form just to put in some bday money for my relatives account. No thanks. More like RBFCU-later

best bank in the us! have moved a lot but kept frost bank in keller tx. incredible cudtomer…read moreservice. 24 hour care. know you personally like a good family member & treat you with resprct & loving attention. could not ask for a better financial institution as a partner personally or with my business. thank you for years of confident banking. naver a glitch or care with this great institution. frost is on top of it before the sun comes up in tx! thank you again for peace of mind for so many years even with long distance remote banking made so easy!

Great place to do all of my Mother's banking needs . I plan to open a checking account soonread more

Awesome bank! I was working Scott and he was soo helpful. I highly suggest this bank, which is…read morelocally owned and run.

It is so nice to have a real person to talk to when you call your bank. Worthington National makes…read morebanking easy and enjoyable. The staff is extremely pleasant.

If you are looking for a competitive bank, keep looking…read more We are long term customers with significant deposits. The brach is close by and routine day to day transactions work reasonably well. The brach staff is friendly and their online banking works well once one learns its quirks. If you need other banking services, things go down hill quickly. For example, when we inquired about a car loan we found that they were a full percentage point above three other quotes we had. When we went in to get our wills notarized, we were informed they do not offer that service, even after a staff member had assured us during a telephone call before we went in that they do offer that service. Etc.

Excellent service. I am the signer on a relatives account and we have had some challenges managing…read morethe account. First Financial has come through in a big way! So personable!

I've been banking here for years and from day one, the customer service has been amazing. Every…read moreemployee is kind and attentive and knowledgeable. I sometimes end up staying a bit longer just to chat! They all seem like they truly care about your experience. Great location, great company! Easy 5 star!

This almost seems like a hidden place, this particular location doesn't have the drive thru onsite,…read moreit is located further down the street. The bank is in a much older building, which surprises me that it wasn't already on the platform for a review. Inside is clean, very big. The bank tellers are to the left as you walk in. There is also an old vault door that glides to secure the safe deposit boxes. The door is really super cool. The mechanics of the insides are revealed by a glass panel and looks great. Staff was limited, tho very nice and helpful.