Don't know why so many people write terrible reviews for a location when they had a bad tow experience or something.... This location is very nice and polite helpful staff. Erica was super helpful getting my international drivers license done!! read more

I've had good experiences with the AAA membership. Roadside assistance has been reliable, the reimbursement for replacement keys is amazing (I think it's $50?), and we never hit the road on a trip without a few of their free maps open on the dashboard. Until we moved to Texas, I also had a great experience with their auto and home insurances. Unfortunately, AAA Texas auto insurance customer service is the pits. Check out the reviews for their headquarters in Coppell: https://yelp.to/qTKq/0va9fdOHp6 It's one star for a reason. For less than $100 a year, AAA offers great roadside assistance, nice perks, and peace of mind. For auto or home insurance in Texas, look elsewhere. read more

I am officially done with AAA... They wanted me to renew and pay an extra $75 to get into my car for same fay service. Listen up , that is gouging a customer in a time of need and great stress while moving. Forget it read more

I hope the president of AAA insurance company reads this review. I am so unhappy with AAA.. I purchased AAA insurance from my HOME and Auto insurance.. when I went to the agency, I asked for full coverage on everything home and car. They told me I had the best policy AAA offered.. and I wouldn't have any concerns. The problem is they send you a contract you pay the insurance which is outrageous nowadays.. you need a lawyer to read the contract. The problem is when you have damages like hell they don't tell you all the little fine print and you need the lawyer to read them.. and I'm pretty sure not. Everybody can afford to having an attorney on hand to read every contract that there is to be read.. but when you have a complaint and you asked them to send another address around. The first suggested didn't work for AAA. He was a subcontractor.. the second property field estimator. They sent her name was Farrah Smith . It seems like if you had to ask her a question she was very rude and would shush you when you were talking now. Is that respect for your client?. I don't think so. I didn't shush her and I didn't try to interrupt her when she talked.. but I needed some questions answered that I was asking her and it seemed like she did not like me questioning her about things so she shush me. Even here at the same time and he was pretty rude and he was about to say something.. she's lucky I didn't throw her off. I don't know who the hell she think she is to talk to somebody like that especially somebody that 73 years old that's a lot older than she is.. she has no respect for AAA. I hope somebody from AAA that has some power can contact me. I would love to talk to them. Roy Gomperts 817-657-8581 read more

AAA where are you? After riding 61 miles on the FWBA club ride from Glen Rose, John Humphreys and I headed for the car to go home and discovered a chunk of metal embedded in the tire. It was flat, and modern cars like the CRV Mona bought in the spring, do not come with any kind of spare, not even a doughnut. It does come with a can of sealant, but one of my friends let me know that if I put that in the tire it would not be fixable and I would have to buy a new tire. At that point we thought it was just a nail in the tire. John has AAA so he called them. They said it would be a couple of hours before anyone showed up. It was hot. It got to be 3 o'clock and no AAA. John tried calling them again and was on hold for 35 minutes. When John finally talked to AAA again they said it would be 5:30 before anyone got there. It was 6:15 when we arrived at the house. After a 15 minute transition John headed home, another 30+ minutes. By the way, the ride was spectacular. Well worth all the misery of the afternoon. No one was hurt. Nobody died. That's a good day. Update: the tow truck did show up at 10:27 last night, seven and a half hours after being promised and nine hours after the initial request. John received a text from a AAA representative at that time which said, "This is Stephen with Miller's towing looking for your vehicle please reply ASAP!!! I'm here where your vehicle pen point is." Although John cancelled the service call at approximately 6PM today, the tow truck hadn't heard. read more

Quick look rating: 5/5 Quality, 5/5 Service, 5/5 Experience AAA of Texas, what a hero you are in times of trouble! I have had their service for a while now! Always friendly and reliable! To note: It would be in your best interest to have them on hand BEFORE you have an accident! When you're in trouble, most times you're not thinking straight! Good folks to have on your side and I would highly recommend them! Be safe out there! read more

Our family has had AAA for about 10 years now we've used it occasionally four flat tires ran out of gas mainly when my daughter had a problem. Today my daughter had a flat tire on the freeway she she called AAA was on hold for 40 minutes never got anyone on the phone so I called from my house was on hold for almost 40 minutes finally got a hold of someone they sent a tow truck to her he could not find her grand and she's on a major highway in Fort Worth Texas sheets still sitting on the side of the road four hours later and no one at AAA wants to answer the phones to help us is the most ridiculous thing I've ever seenWill not be renewing our membership for this company read more

So I ran out of gas today... I called AAA and was told it'd be an hour for a wrecker to respond. I was concerned because it was 101° outside but figured I could take it for an hour. Well, 3 1/2 hours and 10 phone calls to AAA later and nobody showed up. I got all kinds of excuses on the phone but no wrecker. Thankfully a Good Samaritan stopped and gave me gas. Thanks for NOTHING AAA... You won't be getting any more of my money. I encourage everyone to find somewhere else other than AAA when it comes to roadside assistance. read more

If you're coming here to pick up travel books, maps, renew a membership, or speak with someone at the main desk, it's all good. Four stars for the lovely people behind the desk! However....if you want a travel agent to help book a trip and/or a little help with travel arrangements you're better off doing it yourself via ANY travel website, or even just by tossing a dart at a map. Or talking gibberish to a blank wall. Anything is better than here. I came in to get some ideas for a trip to the UK. I just didn't want to spend all the time and effort planning and booking it all myself (yes, LAZY!), and besides I'm paying for my AAA membership - may as well use it once in a while! Spoke with Bonnie. She seemed very helpful and nice. I gave her my contact info and a list of places we wanted to go, in no particular order. At the time I wasn't 100% sure of dates or times but was hoping she would be able to find some deals or give me ideas. The first visit with her I was there for over an hour and got NOTHING accomplished but was still hopeful that AAA would be able to come through with ideas. While I was there I got the pleasure of watching her go to *other* websites and look at prices for tours and airfare. Sites that she said only she, as a travel agent, could access. Yeah, ok. I didn't hear a word from her after that first visit. But I still thought she would be able to help if only I had concrete dates....so I came back in about two weeks after that, this time I had travel dates and a better idea of where we would be going throughout the UK, including wanting to do a whisky tour in Scotland. We spoke for about 30 minutes that time and again I watched her try to access other company's websites looking for tours and flight prices. Silly me, I still left hopeful that she would be able to come up with plenty of flight options for us at a good price. Crickets chirping as the days went by. Oh, and don't try to call their main number for the travel agents as no one ever answers. Needless to say I never heard from her and we ended up spending a lot of time and effort booking EVERYTHING ourselves, though thankfully at pretty good prices, including that whisky tour and airbnb's throughout the UK. And I gave her the same respect she gave me by NOT calling her to tell her never mind because we were able to book it ourselves. I assume that she wasn't exactly wasting her time helping us anyway. read more

This review of the Euless office is specifically for Notary Services. My family and I, all AAA members, have used the Notaries in this office many many times. As AAA members, this is a complimentary service. Unlike some banks, there has always been a Notary available with no appointment necessary. We've found the Notaries to be efficient and personable. read more

We had a lot of water damage and mold in our home and AAA came to the rescue in a mighty way ! They were easy to work with and our claims representative Mr.Mick was very friendly and helpful in explaining our coverage.We were really stressing out but he and the rest of AAA eased our concerns and we are extremely happy now moving forward.Thanks AAA read more

New to area and stopped in to get my AAA ID switched over to Texas. Very friendly service at front counter and the guy that helped me do the switch was fantastic. Very professional and with personality. Would definitely come here if/when I need any AAA support! read more

We recently required assistance from AAA due to our car not starting. Wasn't sure if a tow would be required. Eric, the tow truck driver, arrived promptly & was able to determine the issue right away to get us on the road again. He was kind, knowledgable & courteous and a credit to AAA. read more

Dropped by here to become a member again. I had let my card expire for a couple of years. I was about to embark on a road trip and needed a little 'road insurance'. Also, I needed maps. AAA is really a sweet deal! All the little maps your sweaty little hands can grab!! (Mine arent sweaty, but you get the idea) read more