UPDATE: I emailed my concerns to the email provided in the response. I sent my email at 11:37am and Deborah sent an email back at 12:54pm, saying they did a "thorough investigation." Thorough investigation in that amount of time????? No one ever reached out to me. They lied and said the Clinical Director reached out and listened to my concerns in detail. This is a complete lie-no one reached out to me at all today to listen to my concerns. I talked with her in the beginning when we had issues but not for this complaint on the day of my mother in laws passing. Terrible that this agency can get away with lying and collecting their money without providing the services they promoted and said they would provide.
My mother in law had Unity for her end of life care. Absolutely horrible experience. I am hoping another family doesn't have to endure what we did. When i had an emergency, i called the number as instructed, no one called me back, i called again, was told someone would get back with me, no one ever did. I dealt with the emergency by myself but needed to speak with a nurse for direction, but that wasn't happening. There were a couple of really good nurses that came on a semi regular basis, they were professional, friendly and mostly competent. The Chaplain was horrible and started arguing with me on the phone. I stopped taking his calls. We didn't need that extra stress. The social worker called us once never called again.The night my mother in law passed away, i needed to speak with a nurse really desperately. My mother in law had blood(A-LOT) coming out of her mouth. I called the on call, no response, i called again, the on call did call me back about 45 minutes later. I asked for a nurse maybe to come out. No one did. We were all alone not knowing what to do for her. It was the most horrific thing i have ever dealt with. When she passed, not one person offered their condolences other than the nurse that came out to declare her deceased. The social worker said we would have 13 months for follow ups. We have had NOTHING since she passed early January. I did call in the beginning when we started to experience issues, which the administrator Alan told us we could go with someone else. That was his solution instead of trying to fix the issue. I have dealt with many hospice agencies over the years and this is BY FAR the WORST I have encountered. Think twice before going with this agency. I am also checking into how they billed medicare. We have everything documented and if they bill for the services we didn't receive, that is Medicare fraud. I also have to add, i have been calling to try to speak with someone about this since JANUARY to no avail. Just put in another call today. My mother in law deserved better. They should be ashamed of themselves for the horrendous lack of care for not only my mother in law, but for our family as well. read more
