I was a patient here for two years. At first, everything seemed great--friendly staff, convenient…read morelocation--but the actual care left a lot to be desired. From my very first visit, I was surprised at how little time the dentist spent with me. That only got worse over time. One filling turned into the most painful, drawn-out dental procedure I've ever had--and it wasn't even a complex one. I also raised concerns about teeth grinding and shifting, and was completely dismissed without any real discussion. I left that appointment feeling brushed off and unheard. Scheduling was another major issue. They couldn't accommodate a standard six-month cleaning schedule, booked me eight months out, and when I asked to be put on a cancellation list, they never followed up. Then they canceled on me two days before my appointment. At that point, I gave up. It's clear there are some kind and well-meaning people on staff, but my experience with the dentist and overall care was disappointing and, frankly, frustrating. I'm moving on to a new provider.

I have to downgrade from 5 to 3 this time. Because the front desk staff has a very underhanded…read moreattitude if you ask them ANY questions. I received a snide attitude I received the other day asking about the best time to come that might be better for parking than others. The woman at the desk's response was dismissive and outright disrespectful. Actual dental and hygienist team is still good. Clean house at your front desk, start anew.

I havent been to the dentist in a while. Longer than I can remember. So you can imagine I was a bit…read moreself conscience about my teeth. I was greeted by the pleasant office manager. I signed some documents and was soon in the dentist chair. I was first asked what channel I would like to watch in the room. News seamed like a good choice for me.. I was more taken aback by the question, so I didnt put much thought into it. The Doctor and the assistants were as pleasant as they were informative about work that needs to be done as well as cost and dental coverage. They went over possible charges that my insurance covers and for different procedures I needed. They also gave me a print out of everything itemized with insurance coverage costs. My cleaning was gentle and thorough. No surprise there.. The place made me feel comfortable and relaxed. You don't feel judged or preached to. They actually made going to the dentist more enjoyable and something I wont loath. I have been back four times already and the treatment has been literally painless! I definitely recommend this place!

I don't like the fact they don't pick up their phone I keep calling and then it tells us to press…read moretwo and then when I press two all of a sudden it's saying that this number is not invalid like y'all need to get y'all services together cuz how is anybody supposed to make an appointment if nobody is picking up the phone where the heck is the front desk attendant or whatever they are so fired her cuz she don't answer the phone lucky that even getting one star this service is awesome but when it comes to the attendant intern the phones and stuff like that they suck

I came here about 2 or 3 times for a cleaning due to insurance changes while in grad school. Dr…read more Guzman is very friendly but unfortunately this place is a mess. The office is clean and welcoming. The receptionists do their best but I've had an hour wait time minimum each time and I couldn't afford for my time to keep being disrespected like that when I'm used to top service at my regular dental office. Additionally, the cleaning I received was not up to my standards. Thankfully my new insurance allows me to go back to my original dental office because this place is not it.

I have been visiting this place for 10+ years, the treatment and attention have been decent. As…read moretime went by, I changed employers, which offered me very basic health insurance. Since then the attention of this place changed drastically; From the point where they organized an appointment for me on a Saturday, which they confirmed the day before and when I arrived at the place it was closed. No one bothered to let me know that they were not working. But the most unpleasant experience was with this Dr. Guzman whom I admired. In one of the routine visits, I told her about a pimple or lump on the gum above a tooth, I showed her that that part was painful. Her response was, we can check it later, for now we are going to offer you the exchange of a crown for another tooth (which did not hurt and was still fine) for the price of $4000. Completely ignoring my state of health. I recently visited another local dentist and just by taking the x-rays, he identified the problem, he immediately informed me of what to do, the problem that caused it and the treatment he would use as well as the payment facilities. We have already started treatment, which makes me feel safe and calm, because this doctor shows interest in my health. Not in selling me a product.

Dr. Tieu is the best dentist in the world, and the staff at Pondside are stellar, going above and…read morebeyond in helping with appointments. The dentists and the hygienists are committed to pain-free dental care, and I never feel like they are upsetting me. I've been a patient for more than 20 years, and can't believe I haven't written a review before today.

I waited over six months to get an appointment and had high hopes, but was extremely disappointed…read morewith my cleaning. I didn't know whether the woman who cleaned my teeth was a hygienist or a dentist. If she wasn´t a dentist, then I never met a dentist, not even to give a quick look. The person who cleaned my teeth kept saying they were in such good shape, she didn't need to do much, and in fact, she didn´t do much. I was in and out very quickly and I felt as though I hadn´t had a cleaning. Will not return.

I cannot recommend Dr. Gupta and his staff enough. They made my re-introduction to the dentist…read moreeasy, (quite) painless, and very kind. I was so scared of going to the dentist after a horrific experience ~5 years ago. However, I knew I needed to go in, and after receiving a promotional consultation flier and reading the wonderful reviews, I decided to go for it. I am so happy I did! Not only was every step of the process clearly explained to me, but the entire staff (including Dr. Gupta, his reception staff, and the dental assistants and hygienists), were extraordinarily kind and accommodating. I was very scared and anxious about the work I needed done on my teeth, but those fears were quickly alleviated by the level of care I received. I was also explained in-depth the cost and offered a couple of different payment options before my treatment, which was very helpful. The clean, modern office was very impressive. Dr. Gupta's aptitude for painless anesthesiology and his quick, precise work made a procedure which I feared for years extremely easy to get through. He also took photos of the before/after work, which was personally very interesting to see. He has excellent "bedside" manner, never making me feel rushed with and taking the time to fully answer all questions I had. I will never go to another dentist again! Thank you Dr. Gupta and your wonderful staff.

Extremely predatory scheduling tactics. They will do everything to keep you paying for more visits…read more Was mislead about when my next appointment was and was screwed out of my 6 month exam because the office staff mislead me about when my next appointment was and what my insurance was covering. They had me go in for an "emergency" that was not even an emergency, and waited until I was already finished with the appointment to tell me that taking a piece of food out of my tooth would count as my visit- leaving out the fact that I was scheduled for a regular checkup the following week. This is not the first time situations like this have happened and the woman who is the office manager has been extremely rude while smirking over these issues. After 5 years at a dentist office I really loved, I feel taken advantage of and screwed out of my regular checkup. Would not recommend this office. I want to be clear - The dental hygienist staff are amazing - they are not part of this bad review. And until this date, I had no negative interactions with this dentist office outside of the office manager making snotty comments such as "only people with money can afford to have teeth."

This office is well run, very modern, and has a wonderful front office and clinical staff. Dr…read more French does great work and coordinates care with you in a way that makes sense and respects your choices. The office is conveniently located and very accommodating to its patients.

From the owner: "Jamaica Plain Dental offers quality dental care in Jamaica Plain, MA with an emphasis on patient…read morecomfort. Our specialties include dental implants, cosmetic dentistry, Invisalign, tooth extractions, and bone grafting. We also offer specialty hygiene services and whitening. Visit our website to learn more about our dental services and call our office to schedule your next dental appointment."

I have been going to this Dental office for years. I've had several procedures done. Surgery by…read moreDr. Colon has been amazing. Excellent quality and care with patients. Several procedures by Dr.Badve Excellent care and professional service. All my procedures have been successful and very pleased with the work. Office staff is always pleasant. 5 stars Wilma

All 3 of my appointments over the last 2 years have been rescheduled by them at the last minute, so…read morethey don't seem very organized. Also, be wary of any additional products or services they try to sell you. They once recommended a night guard for me, which I naively agreed to without doing my own research. Getting the night guard through them cost me $600 out of pocket, and I later learned that you can buy night guards at CVS for $30.

Dr. O'Reilly sold the dental practice, called Pondside Dental, to Dr. John Tieu, but he still drops…read moreby to poke my teeth and make with the terrible/great Irish humor, bless his soul. I've been going here for years, and I've referred multiple friends. I would give them my firstborn, but they're probably happiest when I pay my bill on time. The care is top-notch and everybody who works here is gracious, friendly and kind. Chris is a wonderful hygienist, John Tieu is a wonderful dentist, and Joseph O'Reilly is a master at distracting patients with an odd cheek-jiggling motion and/or spicy conversation while he's doing something vile with syringes to your gums. Pondside is why, in my online dating profile, I list my amazing set of chompers as one of my key physical attributes. 9/16/16 Update: In February, Dr. O'Reilly wrote me the sweetest letter, informing me that he was retiring. It made me sad. I didn't know how to respond. What do you give to your retiring dentist, who made you just a pinch less anxious about going to the dentist, a pinch of happiness and jokes when you did, and a pinch less distrustful of any type of doctor at all, and over the course of decades, as you aged, was one of the doctors who made you trust the medical profession in a way you don't when you're a scared diabetic kid who gets jabbed too much? I don't think they make commemorative stuffed teeth to give retiring dentists. So instead, Dr. O'Reilly, I'm giving you this: an update to my 4-year-old review, to let you know that you are missed, and to say thank you so much for years of care and blather. I miss you, but I hope retirement suits you.

During my first trip to Pondside Dental I was pleasantly surprised. I actually didn't know much…read moreabout the place, but found out that they do great work and are very welcoming to new patients. I highly recommend them and plan to go to them for years to come!!! Both Dr. John and Kris were great!! Thanks a billion.

I had a couple of cleanings here, which were fine, until I suspected I had a problem with my teeth…read moreand I asked for the dentist to look at my teeth after the cleaning (previously, I had expected the dentist to stop by but he did not). I made the appointment, was made to wait for 2 hours because Dr. Recinos decided not to show up that morning; he finally looked at my teeth for about 2 seconds before telling me I needed a filling redone. I was then ushered out without a cleaning, and was told that I would have to make another appointment to get the cleaning done (I am assuming to get larger reimbursement from my insurance). I suspected incompetence, so I saw another dentist who told me I had no problems . . . it's actually been about 4 years since this happened, I've been seen by at least 3 other dentists none of whom have identified any problems, and my filling is still in and I have no new cavities. So, basically Dr. Recinos will tell you anything to drum up business.

Been a patient for over 35 years, great staff, compassionate and certainly worth the drive!! They…read moremake every appointment enjoyable! I'd give them 10 stars !!

I just returned from having a crown and as always I am so impressed and incredibly happy with there…read moreservicece. From the moment you book the appointment to the actual procedure all the way through, this dental office is superior in every way. And they have the most amazing from desk staff. Dr Townsend is an awesome dentist. A true master. Thank you guys. You truly are the best! Jeff Diaz