It so nice to come to a Rehab office when they have a great customer service from front desk staff to the care of DPT's Payton and Alex, PA's Santos , Alberto and most esp. David. I was assigned to David for almost the entire of my rehab and I am very grateful to the service I received. David listens to how I feel and taper the pain management plan that fit my needs. Because of his patience I am able to recover fast. Thank you and more power to all of you. . read more

I was there when the incident occur. The young lady and the therapist we're very professional. The gentleman checking in seem to be agitated and upset for no reason I think he is exaggerating the truth. I overheard there whole conversation I felt the need to post this because I've been a patient here for three 3 months and everybody there is really nice and sweet and professional. Thank you guys for an amazing job. read more

i had a stroke , and was referred here for pt and ot, the staff is great here , very professional. also very patient and understanding . stella marquez read more

They have the worst communication within their staff! I had to drive 50 min just so I could get here and have them tell me they couldn't see my daughter because of her age. Like why did they even schedule her when they asked for all her information literally her date of birth! Please train your staff the accurate way! read more

I had surgery on my big toe and I was hesitant to go to physical therapy because of the Corona Virus pandemic. Boy! Am I glad that the doctor who performed the surgery (podiatrist-Vanessa Taylor) suggested that I go to them "at least once". I started going twice a week for the next month and they have helped my toe become more flexible. Between the tens therapy, massages, and general oversight suggestions, I have been able to replace my ugly open-toed orthopedic shoe with my well-balanced tennis shoe from Dr. Comfort. I worked primarily with 2 therapists and I wish I could remember the name of the tall lady who substituted when my main therapists were gone because she was great too. Santos and Sandra were my physical therapists. They were excellent and deserve to be commended. From the surgery to the physical therapy afterward. It has been a five-star experience. read more

I was referred here by my primary for back pain. I was able to get an eval and then they said to call for the follow up appointments. It has been almost three weeks and 5 messages later and they still won't call me back. I have now requested a new recommendation for a new PT office as this one is too disorganized and unprofessional. They had plenty of staff there when I was there. Very disappointed. read more

i recently fell and landed on my my right elbow. Because I was in pain and I could not straighten my arm, I was referred to an Orthopedic doctor. The doctor said I did not fracture my arm and referred me to United Therapy Network. I was assigned to an occupational therapist in Pomona named Jonathan. Our visits were 1 hour long and I began to see an improvement after the first visit. He was patient and had me do several different types of hand and arm exercises. I highly recommend Jonathan and United Therapy Network. The front office was also very professional. read more

I really like the physical therapists, though they seem to be in a rush to get you out a little too quickly. The building itself is horrible! The grounds and parking lot are trashy and unkempt. The elevator smells like urine and the public restrooms are absolutely disgusting and filthy. Most of the time there is not toilet paper or paper towels. The handicap parking spots are not well marked and the handicap parking signs are missing. The parking lot itself has huge cracks in the asphalt Also, all the windows are filthy. It is really bad and in disarray. For the being a medical type facility, it should be pristine. I hate going there because it is so unsanitary. read more

It would be my second time going to United therapy first time in West Covina second time in Pomona. When you call a place they should answer if it's not their lunch time they should answer if they're busy pick up the phone and say I'll be with you in just a moment but just don't answer the phone it is so beyond unprofessional and inconvenient and rude to the customer to the patient. And although it may not be an emergency a person is in pain and want to be heard so they should answer the phone. Who cares if you leave a message they very rarely respond back. Not a good way to treat a patient. read more

Great place! The therapists/staff are very friendly and helpful. They really help the recovery process. I've been to physical therapy for other injuries at 3 other locations, this is by far my favorite. They really focus on your needs and customize exercises so you can continue your regular routine without any pain or discomfort. If you're looking for a good physical therapy location, this is the place. read more

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The therapist are all nice. Some are good and some are just so so. Every time you go you get a different person so you don't know what you will get. But didn't really heal me. But they're all nice. The front desk needs work. Not friendly and seems miserable. Try calling to make appointment? Always voice mail. Very hard to get someone to answer the phone. read more

Love this place. My therapist Kyle is the best. Highly recommend Kyle to everyone suffering from the back pain, knee pain etc.

I am grateful for the staff. Front desk answers the phone, has been courteous, prompt, helpful and quick. I was able to work with a few of the therapists and each have been thoughtful and informative. The best part I enjoy and appreciate is at the end of our sessions they would help with pain by hand massages and electrodes with warm/cold packs - I always looked forward to it! read more

United Therapy in Pomona seems to be really short handed. Each time you go you will have a different therapist. It is very difficult to get an appointment at the same time each week. In fact it there may be 10 days between appointments. The office is clean and the equipment seems to be cared for but the building over all is in very bad repair. There is a smell of urine and a lot of trash in the parking lot, the elevator is dirty and the panels are off the walls. The therapy staff is very professional while the receptionist tend to be a bit snippy and cross. My doctor has ordered 3 more months of treatment but I am not returning at this time. read more

Clean and well maintained offices (but the whole building actually needs some TLC). Very experienced/friendly therapists and staff that make you feel comfortable and at home. Never been rushed through a visit, they take their time and help you through the rehab process with professionalism and dedication. Highly recommended. read more

I had been going to this facility for 8 months for a 5th metatarsal fracture in my right foot. This place has really good physical therapists including Blair the main PT doctor. They work you but not to a point where you are uncomfortable or in pain and will get you results. If it wasnt for them pushing me I would be nowhere near where i am right now. I am able to walk, go up the stairs, drive. It wasnt easy and I recommend people who are doing PT for trauma injuries to keep up with the work outside of PT as well. They give you all the tools you'll need to do everything at home after PT is over. Jamie was by far the best trainer I had there, I enjoyed her company, patience, and overall talking to her. She was always there to answer any questions, address any concerns, or just help you achieve your PT goals. The place is well kept and clean. The front office girl was very nice and helpful. Blair, Jamie, Bjorn, and another lady there I cannot remember her name were all wonderful. The only therapist I dont recommend is the older asian man, he just seems to not care or want to be there, and ive watched him leave patients unattended or leave patients confused on what they're doing, ive also had him once and am glad I never had him again, other than that everyone else is wonderful. I would recommend this place. 5/5 read more

The staff is very professional. The staff is very welcoming. They take there time and make sure that you are doing your exercises right. If they see that you are in pain, they, tell you to stop. I live in rancho and this place is in Pomona. I just wish this place was closer. I recommend this place to anyone that needs physical therapy . Good luck on your recovery read more

So far i have been very pleased with dr. Bjorn gunnarsson,DTP. I started therapy on Tues oct 26th and they have been very kind to me (jamie) was so nice and understanding the whole time as was dr bjorn. read more

I really look forward to coming to my physical therapy appointments! I am feeling less pain in my knee and I am feeling stronger! All of the staff here are very professional. They are all very helpful in addressing the problem and the recovery progress. It never feels rushed or crowded. It is a very comfortable and in fact a relaxing, clean environment. Making appointments is easy and they are very punctual. I can not say enough good things about United Therapy Network in Pomona!! read more

I am extremely disappointed in this specific office. Appears to be a lack of management and disarray. Therapist and /or assistants do a minimal of actual work and allow patients to go accordingly without proper instruction or guidance. The number of patients exceed the Therapist, so that, employees are rushed and unable to handle work load. It appears as though cash is the King and Patients rate a close 3rd!! read more

I came to United Therapy to get physical therapy on my knee. I was recovering from an ACL tear, and they really took care of me. If you are looking to fully recover from any type of injury, this is the place to go. read more