True story: I was in the Dogwood post office yesterday, at one of the two functioning counters…read moreafter a fairly long wait in line. Some dude--maybe 18 or 19--walks up to the other counter, plunks down a brown paper sack of what sounded like nuts and bolts, and declares, "I've never mailed anything before. Can I just put some stamps on this and mail it?" Swear to Zeus, this happened. I wanted to take three sidesteps and knock the dumbassery out of him, but figured anybody that has attained the age of majority and is that ignorant of a quotidian task probably clings to that ignorance with mighty desperation, the way I cling to the armrests of my seat the entire time that I'm in an airplane that isn't motionless. Look. Great customer service doesn't include suffering the hijinks of people too stupid to find their ass with both hands and Rand McNally providing helpful hints. Those people are thieves of my time and the time of every other customer. Instead of giving them instructions in excruciating detail, a terse, "No, put the bag in an envelope, address it, then bring it back" would suffice. Or call a manager to deal with people like that. I didn't get to hear everything that was said betwixt the PO guy and the idjit, because I had six packages to mail and was engaged in adult activities. The dude was still getting schooled when I walked out, though. As I intimated in my previous review, it's primarily the brain-dead customers who roll up into this location that are the problem here. I have a solution, if only the USPS will listen. Install some TVs in the lobby that play instructional cartoons...make them colorful and noisy and full of rapid motion, the sorts of things that attract and mesmerize morons and small children. No "Thank you!" required. I'm just helpful like that.

If they would answer the phone help customers!! Been calling and nobody will answer the phone. The…read morewebsite you can't get any help either

December 16, 2024 - During business hours today, they do not answer the phone at 850-939-0381. We…read morewere missing two pieces of mail on December 14, 2024 and no mail has been delivered on December 16, 2024 even though all the pieces showed up in the "USPS Informed Delivery" for both days. Joe O'Neil 6283 Calle De Hidalgo Navarre, FL 32566-8927 850-863-2726

Worst post office in the country. The mail carrier keeps driving in my yard ruining my grass, I…read morenicely asked the driver to not do it and it continues to happen. Made an IG complaint and it still happens

They need more people working here in opening hours helping customers. The store itself needs to be…read morecleaned. The trash bin was broken with a tacky handwritten sign. The one lady Priscilla was friendly but firm. She kept directing customers to use the kiosk. The costs for mailing is getting ridiculously high! My service request was a simple return, completed efficiently.

Mail carrier has left outgoing mail in the box at least three times. He seems to think he doesn't…read morehave to stop to get it if we're not receiving any mail that day.

Convenient and full service post office with dependable days open and hours open. The attendants…read morewere helpful and provided several options that saved me money. Plenty of parking and easier to get in and out than any of the beach post offices on 30a.

Service was quick. I was glad to find this place near the coffeeshop I was at in Santa Rosa Beach…read moreto drop off my letters.

A full service post office close to where I live who provides good service. The one star deduction…read moreis for their mail carriers who seem to change pretty often and cross up the mail while acclimating to their new route. The in house folks are pretty friendly, helpful and professional. They also carry a variety of stamps for those who might collect or just want a change of pace. I would say I make a dozen trips a year and also use the outdoor mailbox pretty often.

The people here are awesome!!!! I sell on eBay and come here a lot…read more The postmaster is super friendly, and has helped me solve a few order mix ups. I got my Gloom back, but never my Maushold! But it's okay, I found another one soon after that whole ordeal. Joe, the lead clerk, is funny as heck and will give it to you straight. He has offered up some valuable resources to me, a nerd who at first admittedly had no idea what he was doing. Andrew is the man, super friendly and definitely has management material written all over him if he's not at that level yet. There are a few other clerks whose names escape me, but this team is solid. Did I mention the mail carriers? The ones who deliver to my apartment gave me their numbers so I can call them if I ever have any issues with the nerdy crap being delivered to me. I'm sure the eBay sellers I purchase from appreciate that... To my tall friend, and I'll get your name again next time - save me a sealed ETB if you ever find 2 of something cool!!!!! Not enough good things to say about this place. Selling on eBay has shown me the other side of customer interactions... it is frustrating when a customer is accusatory when you have your bases covered, but I guess that's human nature? Idk.... No excuses. Just a reminder to whoever reads this to be patient, we all have our own unique lives we're leading. To the PM, good luck with your little one on the way!

I've met some rockstar employees at different USPS locations. I define a rockstar by their…read moreknowledge, patience, understanding and kindness. I judge the level of customer service by how I feel about my interaction with the postal service employees. Unfortunately, this particular location is hampered from being high-performing by at least one employee (caucasian woman) that I interacted with this morning at the front. Her advice regarding how to ship my item was satisfactory (reason for getting 2 stars). However, her general tone felt negative and cynical. I became confused on the timing of the payment for my shipping material, and then she became condescending publicly, which of course made me feel humiliated (even for the brief moment that it occurred). I imagine the local USPS leadership that will read this review will know exactly who I am talking about based on my description of the employee and the interaction (apologies for not getting a name). They will have to weigh the importance of customer service relative to technical skill as it relates to the successful operation of a USPS location. Given that she is likely technically sound, will you just "look away" from the negative behavior?

I'm not sure how a post office gets such bad reviews, it's a post office. It's clean, staffed as…read morewell as can be, they are hiring if you don't understand their staffing problem, they have PO Boxes and they'll mail your stuff. Guess it's what to expect from a post office.

HORRIBLE post office service! I was visiting from out of town and drop off some mail at the outside…read moreblue mail box, EVERYTHING GOT STOLEN! I sent out a check (which got stolen and cashed by some random person, my bank figured it all out) and a return (that never made it back to the company) that the post office says they have no record of. They weren't helpful when trying to get information about my mail.

It has been my post office for decades but I've noticed a disturbing trend of late…read more Our carrier was caught today just dropping a package on our front porch - the Nest caught him lightly slinging it to the porch and it made a pretty loud "plop" It was cosmetics and didn't need that kind of treatment.

Mail is never here when it's supposed to be. I'm done trusting USPS for anything any more.read more

I went to get fingerprinting done at this facility. The lady there was friendly and I was in and…read moreout within a few minutes.

These people are among the kindest people I know. Very pleasent experiance everytime I go there…read more Keep up the great work, and I'm proud to have you in my hometown.