The Atlantic Beach Post Office was my local post office when I first moved to Jacksonville. I haven't been back there since roughly 2016. I was in the area and needed to mail a friends birthday gift. I walked in and was next in line. Woo hoo! It was lunchtime. Service was fast and friendly! I was happy to learn the postal workers were still getting paid during the government shut down. I bought some Christmas and birthday stamps because I seldom go to the post office. Glad I decided to stop in! read more

The worker named Anthony there is incredibly rude. I go there at least twice a week mailing packages out, and every time he's the one that helps me, he always find some issue or can't get the scanner to work or comes up with some excuse. But when I go to the worker next to him and try the same thing, there's never an issue and everything works just fine. Anthony also tells me every time I go up to him that I can just use the self service kiosk, making it clear he does not want to have to deal with me. He grabs packages out of my hand aggressively, and when I hold up my phone for him to scan my QR codes, he physically grabbed my hand roughly and yanked it towards him. I found this incredibly unprofessional and went off on him and walked out. The next time I came in, I went to the self service kiosk instead of going to the counter, as he suggested I do multiple times, and he actually walked out from behind to counter out to the lobby, came up to me and said "hey Katie!" So I guess he was bothered by our interaction to the point of going through the trouble to find out my name, and is trying to intimidate me or something. Just overall weird and unprofessional. I don't know if he's racist, sexist, or just hates everybody in general, but another customer did mention that his 18 year-old daughter came in there and Anthony was yelling spitting in her face and she felt threatened that he would get physically violent with her and left in tears. So I'm not the only woman he's been hostile to. I'm sure that incident was probably reported, but the post office is aware of him being an issue and refuses to do anything about it. So all that to say if you see this worker that goes by the name "Anthony", a larger male with short receding curly hair and freckles on his face, just be warned in advance. He's going to give you a hard time and be rude. read more

Everything. Easy access. Helpful service. In and out with little waiting time. Clean. Roomy. Close to my house. Hours are good. Small town USA. All is good. read more

Stole my prescription sign for medication. No one answers the phone. Will have file a police report. The pharmacy says the signatures do not match from previous deliveries. No one delivered a package or attempted to deliver a package I have a ring camera for evidence. read more

I think the entire USPS governmental system needs to be totally shut down and given over to the private sector these people stink. Unhelpful, rude, short staffed, filthy building, unkept grounds, and anytime I mail a package. It never arrives on time so I go to UPS or FedEx. This one office is exceptionally rude. read more

This is the worst post office I've ever dealt with. Earlier this year they left a notice saying they tried to deliver a package an no one was home. But we were home all day. When we went to the location we found out they never even put the item on the truck for delivery and were going to send it back. Now, trying to pick up a package that requires a signature and with the delivery slip signed, being told they won't give it to me because I dont have my husband's ID physically with me. Even though the paper slip is signed to say I'm the representative to pick it up. The only reason this is 1 star is because 0 isn't an option. read more

Brandi is the absolute best!!! Such a pleasure to work with at the front desk. Thank you for being awesome, kind and personable.

The associate was rude, quick to dismiss me, and overall a jerk. I needed help with an error that USPS made to a change of address and he was quick to assume that the other party changed it wrong and did things incorrectly. I get that people are overworked, but this is second time I've had a rude associate at this location. I know nothing will be done so I recommended everyone stay away from here read more

USPS is NOT a government agency. It broke free from the federal government on July 1, 1971. 4 separate deliveries "Mis" delivered to other mailboxes between March 2024 and July 2024 on beach blvd. USPS really does not care. Also, the people that receive the packages don't care. they probably just throw it away. read more

Horrible customer service! Rushed, rude, and unprofessional. I asked for help with a package and when I gave the tracking number all they said was "not available" when I asked what that meant they just said "it just means you're going to have to wait." Please employ people with customer service skills to work the front! read more

If I could give this post office 0 reviews I would. I'm not to sure if businesses just doesnt care how their employees treat customers anymore but it's pretty pathetic how these employees talk to the customers. The guy I had was very unprofessional, did not speak BUT waved me over to him, when I got to the counter he just stared at me, didn't even ask what he could help me with. I finally just told him I needed an envelope to mail my item, he said go get one, then told me I needed to bring my package in all ready taped and ready to be mailed ( I had the print out of my return label, I just needed to purchase an envelope.) Didn't ask if there was anything else I needed, just punched it in the computer and stood there. he did not smile, acted so rude and more so I was bothering him for being there. If you're that unhappy at your job, find a new one. read more

I get that everyone is going through something and working at the post office is probably not the most fun job! BUT as I said everyone is going through something- the workers here are just so horribly rude. Got told I was wasting time by waiting in line when I could've used the self checkout- I know I could've I didn't want to because it's confusing. So I got talked over and everything I said was dismissed instead. Please do better and hire better people. read more

Went into there to do an address change. You better make sure you bring a pen. The counters had no pens anywhere. Anyway, before I went I tried to change my address online. However, even though I had changed my mailing address through my bank. the USPS. com still had my old address as my current one. I had changed it with my bank 10 days ago. So I brought some old mail and three pieces of new mail with my new current address. The minority employee (A man with an earring) had a real attitude. I tried to tell him that I tried to do it online and would show him my old address. He did everything to provoke me further into an argument. He basically just didn't want to do his job. He refused to help me and handed me off to a white chic about 25 with dark hair. She accused me of being a scammer. Unbelieveable! They said they would call the police and tell them I was causing a disturbance. I told the two useless pieces of flesh I wasn't going anywhere. I requested a supervisor. She made sure the change of address was done. Although, she didn't want to see the USPS website on my phone showing my old address. Just a combative place all the way around. These people need to be replaced. Just useless government flesh. read more

every time I go in there I get hassled by the same federal employee! I'm sick of it. Fire this guy. I would. I don't do anything correct, he says ""your box isn't folded correctly. Your name isn't written correctly He needs to just shut up"" WHAT IS THIS GUY, THE PACKAGE POLICE? The problem is the other USPS I can go to runs in "slow shoe shuffle" mode and has ONE person actually handling TAX PAYERS! Privatize and send these people to McDonalds where they belong. read more

I've never had a bad experience here. Like many Post Offices expect a line during busy times- lunch time & during rush hour. I've never been there right when it opens so I can't speak to how busy it is at that time. Every employee I've dealt with was professional/friendly/helpful. I'm surprised by all these negative comments. Makes me wonder if it's just bc too many ppl like to complain more than they like to compliment. I'm also typically nice to ppl so maybe that's why. :) read more

I went to the postal office with a very important legal file that they weighed, placed postage on and gave me a receipt with tracking ID on 8/12 at 12:02 pm. It is now 4:53pm on 8/15 and the package is sitting at the post office I dropped it off at. It was never scanned or put in transit. I tried calling the entire day and no one ever answered. I shouldn't be forced to use Fedex or UPS for a paper document. Reported this and have a case number and anxiety level off the chart from all of this. It was supposed to be delivered today. This office has lost other mail of mine, but this was very important. I thought paying for postage at the post office and having them put a tracking ID on it was completely safe. In all other states I lived in I never had a lost piece of mail but here in FL it happens frequently. read more

As so may have posted..rude. The folks at this post office don't have a customer oriented attitude. Try to contact a manager about a problem..you'll just be lied to. read more

i avoid coming here when i need to because EVERY TIME every worker has an attitude and you can tell they hate their job. it's not hard to smile and have a nicer tone. They are so rude read more

Wait forever on the phone to call about missing mail after filling out the missing mail form online only for them to tell you your wrong and all your mail was delivered. I'm still waiting for my drivers license to be in my mailbox since November 19th. Today is December 2. Whoever was hired here is absolutely useless and they need all new staff read more

I travel the country and the Atlantic Beach Post Office was the MOST efficient Post Office I've been to!! The spoke to each and every person in line , offering assistance to make their wait shorter . read more

United States Postal Service - Fixing this machine - he never gave up ! - Post Offices Near Me - Atlantic Beach, Florida

The workers were blatantly racist to both myself and several other customers. Did not help with packages or orders, and outright refused to help some customers no matter how much they pleaded. This office is not in a good state in any capacity, and seriously needs to reviewed and adjust who currently works there. read more

an employee at the Mayport, Fl post office is about as incompetent and rude as one can be. Other customers made the same comment and left rather than deal with the unstable employee. read more

Terrible service. waited in line for 30 minutes just for them to be rude and extremely unhelpful. only 1 person working too. ridiculous

Went in to "confirm" my ID for post office box. They were about as helpful as a hemorrhoid. Said I needed a bar code. Which I didn't have. They didn't mention how I needed to get it except to say they didn't receive training on online request. I made the request 3 1/2 weeks ago at this post office! He mentioned it was a customer service issue while he was Munching down on chips and scrolling through his phone while I am standing right in front of him asking him directly who do I need to contact to get this bar code. Useless. Didn't offer any assistance not even let me see what I can find out kinda thing either. Very frustrating when the staff are getting paid very well to have such little information. Suggest post office does a general over haul on staffing at this location! No smiles. No enthusiasm. No conscience apparently. I will only use this facility to pick up mail after hours. Any other business I need I will definitely NOT use this facility again. Disappointed in the selection of hired employees. read more

Aside from the post office on Mayport base, this is the only other post office near my home. I usually have to go here due to the one on base being closed because of their odd hours. This post office is always packed, and takes usually around 20-30 minutes just to get up to the counter. The employees seem like they hate their jobs and aren't very friendly at all. There are a few exceptions though. I recently discovered that there is a kiosk when you walk in the building, where you can skip the line and mail your own packages/letters/ and buy stamps! I will now forever be using this kiosk, because it is so much easier than waiting in line. Also, it is open 24/7, need to send a package at midnight? You can if you use the kiosk! read more

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Ordered something from an online clothing store to my residence. Tracking said it's delivered, but it never came. This is the 7th incident, in less than a year, of me buying something online, it getting shipped through USPS, and the parcel not showing up. Please get new mail men/women. read more

Once you have the opportunity to deal with an employee, you're actually in good shape at this USPS. However, the extremely long lines make the overall experience one of love and hate. NEED TO KNOW: The post office technically opens at 8am, BUT the service lobby doesn't open until 9am. And believe me, even if the line is 20 people deep they are not budging on their opening hours. So, you can only handle a fraction of mailing services before 9am. Like I said earlier, the employees here are indeed very helpful. I recommend staffing more reps on per shift, so the lines aren't detrimentally painful to one's patience! read more

You will wait for over 30 minutes. There is only 1 person working the counter for the line of 20 people. This has happened for years. Idk why nobody is fired for this shit. read more

It's a shame you can't leave negative star ratings. While I don't believe that the horribly inadequate service here is unique or specific to this post office branch, this facility is definitely the poster child for why the USPS loses money and sucks in general. I routinely receive mis-delivered mail that has been placed in my PO Box incorrectly. And if you must go inside and interact, plan on standing in line while one or two employees slowly work their way through the waiting customer line. And last week the only teller working kept explaining that she had no cash drawer and could only handle credit card customers or people with exact change. Really? God forbid trying to reach someone on the phone too. I truly believe they never answer. I've called several times over the last few years only to be left on hold for 30 minutes before I hang up in frustration or it's closing time. And I've never spoken to a human on an attempted phone call. The few employees I've become familiar with over the last 15 years are nice, normal people. But they clearly work in an environment and are part of a culture that's nothing like a for-profit business. The ideas of improving customer service, decreasing wait times, serving more customers & more quickly, are all obviously foreign to them. I use the Post Office for things that can't go FedEx. Such a waste and shame... read more

Recently moved, they lost my yellow card to hold my mail that was dropped off at their own post office! Had timley mail and, paid for a ride and had to explain 3 ways WHY I had no way to get previous mail from the place I moved *turned in my key to leasing office ...hello ...have some Java people really ?!* read more

This post office is garbage. I am SO tired of the BS. They purposefully avoid picking up scheduled packages at this point. I requested a pick up for yesterday. They didn't pick up - the second time this has happened in less than a month. I opened a case for missed pick up and I left a note on the mailbox that the pick up was missed and to please pick it up. I literally taped it across the mailbox so they couldn't put new mail in without moving the note. The carrier shoved the new mail in and ignored the note and the package. This is something that is time sensitive and I work during the hours the post office is open. No one has called yet but the last time this happened a manager called and asked me to call back but just like always, you can let the phone ring for 30 minutes and no one will answer it anyway. I'm now waiting on talking to customer service. These people keep using the 'covid' excuse but it's no excuse at this point. It's been happening for over a year. read more

This is my go to post office in Mayport! Very convenient access and love using the self service machine! Facility is well kept and clean

Worse Post office around Atlantic beach Mayport Rd giving all my business needs to Fedx or UPS at least they will answer there phone's I have tried for 2 weeks to get information to were my package is and no help no answer from emails or anything else. If I could have I would have rated them a -000 read more

While I think this is the fastest post office around, it's still nothing fast and nothing exciting.

Seriously the worst post office I've ever dealt with. RUDE customer service, no offense but these people don't really have their heads screwed on the right way (very dumb) , everyone there INCLUDING the supervisor is a poor example of customer service and I treat everyone I encounter with respect so that's unbelievable to be treated like I was. MAKES ME HATE USPS read more

I haven't received mail in days. I get late afternoon mail. I think once the clock strikes 6 pm, they go back to the post office with undelivered mail for the day. I thought all mail had to be delivered regardless. read more

Saw a truck from USPS today. Pulled into my drive way & backed out & left. Did not pick up my mail or deliver any. What the ?

They only deserve zero stars. I had a package delivered and the tracking said that it was delivered to a parcel locker. I was left no key for the parcel locker and the mailman had no key for it and said I needed to call the post office. I called and of course no answer. I filed a report with USPS and they said they would have a resolution in about 2 business days. It is over a week later, no package, no phone call, no email, and the post man/woman couldn't care less. It's lame that they can't even leave me a key or let the post office know to leave a key with the next route driver so I can open it and get my package. The last time I checked, it was returned to sender, and of course the sender never received it. I guess apartments they just don't give a crap. read more

This is not about the people at the post office but the people who deliver mails and packages. I don't know if it's only our neighborhood but they deliver mails SO LATE. We receive wrong mails pretty often. I waited for my package all day because it was supposed to be delivered that day. Then they left the paper that says "come pick up the package". which was unusual because it was an international package and they need my signature. The post office guy explained that they do that sometimes when they don't have time to deliver. And today I was with my child, trying to see if we have mails today, looks like the delivery lady just got there, noticed us. She told me that I had to wait until she is done but i couldn't catch it. Then she warned me like a child. "ahh ahh!". Seriously? SO RUDE. They need to pick better people. It's getting worse and worse. read more

The worst encounter I've ever had at the post office. The supervisor with the short blondish hair is extremely unfriendly and makes it very clear she is unhappy to be there. Instead of explaining my question in a polite way, she was sure to make me feel like an absolute idiot. If you can avoid it, I do not recommend going here if you have questions or need to speak to a supervisor. Self service machine is broken/shattered. Otherwise, front desk staff is very friendly. read more