I really hate writing negative reviews. The service at this facility has gone so far downhill that I don't even like going here to ship items, when needed. The PO Box service is all I'm using the place for anymore. I remember way back when they stayed open to 5pm. Perfect time for the working man/woman to get out of work and still get there to do busy. So now they close at 4:30pm, which doesn't allow for customers to get there to do business before the locked doors keep them out. There are other US Postal facilities in the area that ARE open until 5pm or later. So if you live in Burkburnett and work in Wichita Falls, look for the closest facility there. I don't know how many times I've sat in my car outside and see cars rush up between 4:31-5:00 and the customer get out only to find to a locked door. Seriously 10-20 people in that half hour daily. At this facility it's all about getting bonus checks for management. read more

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I filled out an online form to have my mail held while we were on vacation, and delivered once we returned. The mail was held, but it was never returned. Since they close early, I had to take off of work to go and ask for my collected mail. They were apologetic, for what that's worth. Recently, I've moved to a different address within Burk. I had mail forwarded to my new address, as did the previous owner. A month later, I'm still getting some of their mail and some of my mail is still going to my old address. Called the number and was put on hold for 56 minutes. Moral of the story is: This is what happens when the Federal Government takes control of ANYTHING. read more

I have never had a problem with any mailings I've sent. Since I've moved to Burkburnett I am getting contacted on every other package being received broken via ebay transactions. Items that are wrapped with extreme care and extra precaution are still being received broken. I've been told the boxes are smashed in, damaged. I also noticed packages I receive are damaged. Since this has only happened since I moved here I am going to point the finger at the Burkburnett Post Office. Something needs to be done. I can't keep refunding on valuable items and although I've turned things for claims they deny my claim. Seriously, I will go into Wichita Falls from now on and I'll be it be mysteriously resolved. read more

I have confirmation that a package is sitting at their facility and will be delivered by end of business today, however my carrier did not have the package and recommended that I call the facility since the package was delivered after he left on the route. Customer service inside this facility has always been pretty bad but today was downright awful. Would not even go back to see if the package was there even after showing prove that the package was indeed there. Extremely rude!!! read more