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Wichita Falls, TX

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DMV Title Registration

4.3 (4 reviews)
Closed • 9:00 am - 5:00 pm

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Texas Department Of Public Safety - The barely empty lobby that I sat in for an hour and a half trying to get the same-day appointment. Which didn't happen

Texas Department Of Public Safety

2.7(17 reviews)
94.3 mi

Got in and out very quick nice location, staff was nice very impressed with how smooth it all went…read moreno appointment made either just walked in

I was told to be there 30 minutes early and my appointment was at 8 AM. I got there at 7:30. They…read moredo not open their doors until 8 AM. When I finally got through the doors, a nice young lady by the name of Courtney helped me with my drivers license to Texas from Florida. She explained they would not accept a Global Entry card as my second form of ID and I had left my passport at the office. They also would not accept my bank statement from PNC app so I had to get copies of those statements as well. I had two appointments one at eight and one at 8:20. The one at eight was for a Texas identification card. She told me you can't have both. Since the appt for my drivers license was at 8:20 I had 45 minutes to get there and back. Of course it was rush-hour traffic but I got back at 8:57, seven minutes past the 30 minute time mark. I walked in and a rude woman by the name of Robin, told me to step back in line as I explained I was working with Courtney, and I had the paperwork. She said Courtney's with a customer step back. Courtney waved me and said she'll be with me and asked me if I got everything I said yes. I waited outside inline for another 10 minutes making it 17 minutes past my 30 minute mark. When I got up to Robin again, not only was she rude but now obnoxious and told me to go to a different DPS because I missed my 30 minute window. I explained that I was here but because she made me wait in line it caused me to be even later, she said well I can't help you. She said get back on the app or go to another DPS. I called out to Courtney saying you know I have everything. Robin asked if I had a ticket for a delay, and I asked Courtney why didn't you give me one. She replied I gave you a 30 minute window, Robin is the one that gives the tickets. The really sad thing is that I made this appt 6 months prior in January. Very frustrated and irritated, I came back to my office and I started trying again to get an appt. Luckily I got the Carrollton office the next day! My daughter and I had a wonderful experience just the week before here. The ladies Jodi And Zakia at THE CARROLLTON DMV were amazing and kind. My advice is to avoid at all costs going to the Flower Mound location. If you can go to Carrollton, they are much kinder and they will help you in ways that Flower Mound will not. -5 stars for ROBIN.

Photos
Texas Department Of Public Safety - The building at Flower Mountain Department of Motor Vehicles.

The building at Flower Mountain Department of Motor Vehicles.

Texas Department Of Public Safety - Robin after telling me they were swamped you can see there's no one at all in the lobby. She could've been kind but she wasn't .

Robin after telling me they were swamped you can see there's no one at all in the lobby. She could've been kind but she wasn't .

Texas Department Of Public Safety - The website to schedule your appointment

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The website to schedule your appointment

DMV Title Registration - departmentsofmotorvehicles - Updated October 2026

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