Unlike dealing with the third party (contractors) on the 800 number, the information housed here in…read morethe form of these actual agency employees is very good. With no accountability for what those contractors tell and / or commit to you on the 800 number, you will appreciate working with this office and its onsite employees. The entrance, lobby, reception and waiting area is poorly designed and understaffed. You just need to stay focused and not give up on getting to an actual employee with your questions . . . it will be worth it.

Horrible wait time. Bad attitude Agent Window #1 I waited 3…read morehours for my number to be called. Agent working in Window #1 on 10/14/26 was rude. I was told to get another ticket. 30 minutes into my 2nd ticket the same agent called me to his window. I was told he was not the agent to see. He claimed he called my number earlier but the number did not appear on the board and wasn't load enough to hear. I was told I would have to wait for window #14 to call my new number. After a 40 minute wait, I was called to window #18. The woman was friendly and helpful. She was new and had the woman at window #14 walk her the process. The Security Guard in addition to the agent at Window #1 need to training in customer service. NICK, I hope you read this! I understand you are the head of this location but of course, they don't give out last names...to protect the guilty!! This wait time was totally unacceptable. The attitude of these two individuals were very poor. The Security Guard claims she called out the numbers (my number) which was not true. She also stated it was an hour to an hour and a half wait to everyone waiting and that was not true. They need customer service training. Absolutely disgraceful!

Came in to get my taxes done. It's done by the VITA which is part of the IRS…read more I had to check in at the information desk for the city. They seem to by friendly. I'm about a hour early, but it's first come first out. Lots of parking in the lot.

So I moved to a new place and it was finally time to check out the services offered in my new city…read more While I did not like my old neighborhood I loved being a city of Phoenix resident. I was a Phx resident for over 20 years and the services in that city are outstanding. I knew it would be hard to beat their library services, which are gorgeous facilities and well stocked. With that said though, Glendale has a reciprocity agreement so now I can use both. YEAH! When I arrived at the 59th location I was treated well and greeted by a friendly librarian who signed me up and did a great job explaining everything. This is a smaller branch and not as large or well stocked as the Phx locations but the facilities are very nice. It will do just fine. What was really fun was on the way home driving out of the parking lot I got to stop for a Peacock crossing, I was like, "Waaaaaaaaaa?" Then I realized they were out walking from the nearby awesome park they live at. So fun and cool!!!! Weird to have to stop in a parking lot to let Peacocks cross living in Phoenix Arizona and all. lol - I hope when you are there you watch out for them. I keep thinking most people might not expect them and might hit them if they drive unsafe. I would go back to this branch just to see the Peacocks. Ha!

Love the kids area as the teenage area. Keeps the library free of distractions while allowing…read morefamilies to bring their kids. My kids favorite part is the chickens, turkeys, and peacocks hanging out by the parking. Too bad their hours are short. Many days during the week they don't open until 1:00pm

Alittle complicated but all worked out. Very professional people and friendly!Definitely would…read morerecommend!

Needed travel ID's and I tried to make an appointment online before my husband took half a day off…read moreof work. No bueno. After in putting all information I kept getting an error to add all required info even though I had. So, we just go down. Arrived about 1:30 on a Tuesday and was surprised there were only 6 people in line. Before entering the line you must scan your drivers license via a kiosk. We stood in line about 10 minutes and were called by Duane I believe, might have been Dwight. Since I had printed out paperwork and filled out at home and had all required documents this was a seamless process. I think it took me longer to track down my marriage license than it took Mr. Duane to process our new travel licenses. Ladies, if you've changed your name after marriage take your marriage license. Even though years ago I had updated my social and dl it was required because my name now does not match my birth certificate. Duane was wonderful. Personable, efficient, happy. By 2:00 o'clock we were on our way home. But when we left there were about 30-40 people in line and the parking lot was jammed. My experience within the mvd office was five star but the hassle of the website trying to make an appointment, as others have stated made me take a star away.

make an appointment!!!…read more an easy check in at a terminal, followed by a short line, if you make an appointment!

This MVD is surprisingly efficient and pleasant to work with. Almina provided me with excellent,…read moreprofessional, and friendly service and eliminated any apprehension I've had for MVDs. If you can make the inconvenient hours work, it is well worth saving some money by coming to this branch rather than a 3rd party business.

Not like I ever want to come to court, but this experience has been great. Just went in for a…read moresimple matter and it only took about 20 minutes. This place is clean, friendly and very helpful if needing more information.

SSG Phillips was nothing short of phenomenal. He made my entire progress so streamlined and easy I…read morecouldn't believe it. He was such a great recruiter, told me how it was and didn't try to pull the rug out from under me like I've heard horror stories of with other branches and recruiters. I cannot thank him enough for everything he did and making it so easy. Thank you SSG Phillips!

From the owner: We are a group of professional Army Recruiters. We are experts in enlisting, and commissioning…read moreAmerica's finest candidates to serve. We are knowledgeable on all GI Bills , and current incentive programs.

This seems to be a hidden gem. I wanted some quiet time to get on my laptop so came here. I also…read morehad some goodies to pick up for my son from the summer reading program. All Phoenix public libraries offer it once a year and it's a great program, especially if you have little ones. It's fun and my son has loved picking out his little prizes when he earns them. It's nice for adults as well since they have programs for all and it's also free. Love it, thank you Phoenix public libraries for this cool offering for engaging, learning and savings. Currently, this location has extended hours due to their heat relief program so they're open til 9pm. I'm not here for heat relief but appreciate that those not needing it can still benefit with the continued full services being offered. I drove 30 min here since they are the only location open. Overall, it's been comfortable, clean, quiet and a pleasant visit. The staff is kind and accommodating with great customer service and it's a spacious, amenity abundant location. I've been to near all Scottsdale and Phoenix public libraries so I'm in the know and this the spot to a go go go!

Stopped by again needing to get work done late afternoon. I found a comfortable chair and side…read moretable perfect to do work on, next to the rails of the central staircase. I was right next to the charging stations (cubicles with their own outlets) but didn't need to charge at that time. Peaceful, chill library :)