United Sites Services (1800toilets.com) does not operate as their motto "Easy, Safe, and Clean" states. United States Services provided support to a basement finishing company at my residence. Upon completion, the project manager ordered the services stopped and porta-potty picked up. The pick-up was conducted nine business days after the pick-up request. They immediately stopped the cleaning service, but didn't request the pick-up service. As the resident, I called on days 6-9 to repeatedly request pick up due to the smell coming from the porta-potty. Each day I was informed it would be picked up that day or the next day. On a Friday, I was told they would have it picked up and call me to confirm; even though their schedule stated a Monday pick-up. On day nine, the phone representative said it should be picked up that day due to being listed on a dispatch. Why didn't the previous phone representatives confirm this dispatch action? Easy? Not by any means. Safe? An un-serviced porta-potty is not safe sitting at a residence in a residential neighborhood. Clean? See my previous "Safe" comment. I don't recommend United Sites Services to support any company. I will never have this company support anything related to myself or family. Good luck using them to support your project; especially if the support in at a residence.
Key website statements:
From the CIO, "His main focus is optimizing the customer experience by implementing a modern technology stack and creating real-time visibility into business performance. "
- I would recommend he re-focus on the customer experience. In no manner did the call center have real-time visibility on the pick up schedule.
"Our porta potty rental teams near you are quick to respond and will be able to assist you every step of the way including choosing the right portable toilet."
- The team was unable to respond to picking up one dirty porta-potty over a 13-day period (nine business days).
"To provide the most sanitary experience for the people on your site, we recommend a minimum service frequency of 2x per week."
- 13 days without any service. 2x per week really?
"Our wide selection of solutions, products, and our fast, courteous customer service provides peace of mind during all phases of your project or event."
- The world has plenty of issues that make a porta-potty seem trivial, but they did not meet the "peace of mind" with their support bieng one of the most ridicules situations I've experienced.
"In addition to our Account Managers and Customer Care teams, you can also rely on the experience of our Operations team to get the job done, when and where you need it most."
- I don't trust anything a coming from this company and find it unlikely the management team can truly support customer service at the work site.
"We have the experience and resources to make your next event or project a success!"
- There will never be a next event or project with this company. read more