United Site Services has been our service provider for over 5 years. They are supposed to service our porta-potty weekly but whenever our regular driver is out our location gets ignored. This year, in June, our address was not serviced for THREE WEEKS. I called after the first missed appointment and was told my driver was on vacation but they would be sure to be there the following week. Obviously this did not happen, for TWO more weeks! And I kept calling. So then I began to request a credit for the 3 missed services. My monthly bill is usually about $230 per month, meaning that the refund should be somewhere in the neighborhood of $172. Now, it is mid-November, and I have literally called every week since August, speaking with no less than 3 different supervisors, and the credit has finally been processed, for $96.82!!! WTH??
Needless to say I am now looking for a new provider. read more