Maybe an online reservation for 7:30am to be able to pick up the truck through my phone. They…read moredidn't put the dolly In the truck and didn't put the truck keys in the correct drop box. The owner didn't answer his phone so we were forced to cancel it and go to a different location. Wasted 1.5 hours of our moving day.

Called 5 places and this was the only local answer. Lowes doesn't do trucks, Home Depots was booked…read moreand I just needed to move a desk and bookshelf. they had a van that was perfect and bonus brand new. the booking experience was great with Todd handling multiple clients and phones. The $20 rental ended up being $52 with local mileage but worth it for vehicle from this era, versus other places. only knock was computers were slow

We had two instances of needing to use a U-haul to help one of my oldest kids friends move into a…read morenew place after crashing at our place until their new apartment became available. We used one to be able to pick up a bed, couch and a few other items so they would be at our house for when kiddos friends moving date. They had what we needed availible, the one complaint was they were short staffed ... and a manager was needed to do something on a transaction but they had gone to put a hitch on a trailer. So my husband had a 15-20 min delay because they couldn't take care of checking anyone else in and out until they manager took care of this one customer. My kids friend didn't have any complaints outside of that requests that they take pictures of the truck before they left the lot didn't show up until we had already started loading the truck at our place. They didn't mention it to them when checking the truck out; so we had only known to do that because we had gotten a truck the weekend before. If you need a truck for only an hour there are cheep options at another place; but Uhaul serves the purpose for the larger needs folks have.

I never write reviews but I felt this was necessary. Arrived at 10:20 for a 10am pickup. Not only…read morewas the truck not ready but it was wedged in between 2 trucks. No one asked me if I needed help, I had to go up to the two employees outside and ask for them to get my truck and then had to drive it up front to get the dolly that was supposed to be ready. Would not recommend using this one if possible.