1. United Rentals

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    Keller, TX

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    United Rentals

    5.0 (1 review)
    Open • 7:00 am - 5:00 pm

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    8 years ago

    Received world class service from the staff!! From tool rentals all the way to backhoes, these guys are the real deal!

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    U-Haul Moving & Storage

    U-Haul Moving & Storage

    (38 reviews)

    I have rented from this location on several occasions over the past 5 - 6 years. This experience…read morewas one of the worst I've ever had with U-Haul. I rented for one day. I do admit that I returned the truck after closing, but within the 24hr period that was explained to the renters ahead of me during pickup. When I checked my receipt, I saw where I was charged for two days ($39.95 + tax x 2). I didn't finish the move and needed a truck the following weekend to finish the move. When I asked the guy at the counter (Aaron) about the additional charge I was told that "if I had returned the truck after closing, but within an hour or so, I wouldn't be charged extra. Since I returned the truck several hours later, I was charged for 2 days." I did not argue because I needed to get started with moving that day and wanted to ensure I returned the truck prior to closing. After completing my final move and returning the truck, I started receiving emails and text messages that rent for my storage unit was due and then overdue. I never requested nor agreed to a storage unit with U-Haul. Now I'm receiving emails and text messages that my payment for the storage room is late. I called the main U-Haul customer service number to stop the continuous emails and texts and was assisted by a very nice young lady named Valerie. She was able to close the fraudulent storage room charges and provided information on the correct procedure for truck returns after hours. She then refunded the 2nd day charges that should not have been added to the truck rental. I would not recommend doing business with this location. I have been renting from U-Haul since the early 1980's, so I'm not new to truck rentals, and this was the most frustrating experience I've ever had. Thank you to Valerie for displaying excellent customer service!

    We all know moving is exhausting and stressful! Veronica has been absolutely amazing with her help…read moreand customer service. I know she has to deal with so many people and she does a fantastic job staying professional. As far as the front desk staff she was the best help, listener, and worked with us to make our experience the best. We have another truck to rent so we will return just so we can have the same experience.

    United Rentals - buildingsupplies - Updated October 2026

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