Well, I had to move my 10 foot long tool box to Pahrump from Las Vegas. So I set an appointment over the phone with United Rentals and when I showed up to get my trailer I was ready to pay with cash and the gentleman working the counter said " we can only take credit cards" .
I told him that I had just traveled from pahrump and I wish that they would have mentioned that on the phone because I dont get paid until tomorrow and there was not enough funds in my account at the present time. Now, in today's day and age where customer service is virtually non-existent, Steve Hansen went above and beyond his limitations to make sure that I left with the trailer.
I won't go into detail, but that was some of the best customer service that I have had in many moons lol. Props to Steve and the crew at United Rentals!
They have a customer for life!!
Joe M. read more