I contacted United Pack N Ship to ship out some small glass items from an auction. The shipping charge was $200 to ship eight small pieces of glass. They insisted it had to be shipped double boxed, else I could not insure it. OK, not much choice, so I used them.
I received the packages, and each and every piece was double boxed. That's not exactly what the UPS guidelines are stating, all of the items could've been well packed and placed in one box, and that ONE box doubled boxed. That would've cut the cost considerably.
Well to make matters worse, I received the packages AND THEY SHIPPED ME THE WRONG ITEMS!!!
When I contacted them about their error, this was the response I received:
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Please contact Fontaine's. These are the pieces that we received. This
is why the shipping costs what it does.
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Shane Cassavant
United Pack N Ship
12 Plastics Ave.
Pittsfield, MA 01201
scassavant@unitedpacknship.com
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IF YOU'RE GOING TO OVERCHARGE AND OVER PACK FOR SHIPPING AND PICKUP, YOU THE SHIPPING AGENT ARE RESPONSIBLE TO VERIFY THAT YOU'RE PICKING UP AND SHIPPING ME THE CORRECT ITEMS, NOT PASSING THE BUCK TO THE AUCTION HOUSE!!!
I had to waste my time and repack the wrong items they sent me and ship them back to them without so much as an apology for their error. read more