Had a fogged up window and they were at my house within days for quote and had the window replaced…read morewithin a week of first contact. They're very friendly and take care of you. Will definitely use them again in the future! Also, my neighbor's son broke two of their windows (baseball) when they showed up so I had them stop by to provide a quote. They had the same quality service!

Great communication. Installer was very professional and courteous. Would definitely recommend.read more

They installed quality windows 10 years ago and stands by their limetime warrenty which came in…read morehandy this year

I cannot begin to explain how happy we are with our custom windows from Thermal Windows J&M Glass…read more John Toland and his team are exceptional!! We have a classic mid-century Ju-Nel home with a courtyard and needed custom windows to line the entire front of our home. John understood exactly what we envisioned and had already installed the same type of windows on many mid-century (modern) homes in our neighborhood. We have 72"x82" floor-to-ceiling custom windows that are TO DIE FOR plus sliding doors that match and they are all uniform...just gorgeous! The process from measurements through final installation was seamless. Once installed, we immediately noticed that our A/C didn't have to work as hard since they were so much more energy efficient than the previous windows. The craftsmanship is top-notch, locally made in Dallas with a lifetime warranty. The price was competitive and we were confident they had a better grasp of our vision than any of the 3 competitors. You should give them a call, you will not be disappointed! Seriously, I'd give them 10 stars if it were an option.

I had such a great experience with this glass repair shop. From the moment I called, they were…read moreincredibly kind, professional, and genuinely focused on helping me which is so rare nowadays. Their customer service really stood out -- they made the whole process easy and stress-free. They were also very efficient and were able to get me in the same day, even ordered my glass before my appointment to make sure it was there already when I arrived. Which is so appreciated. The repair was done quickly and with great care, and everything turned out perfect. It's rare to find a business that combines quality work with such thoughtful customer service. I could not recommend this place more and will absolutely return if I ever need glass repair again. Don't go anywhere else Discount Glass will take care of you and your needs!

I called for a cracked windshield and they got me in within 30 minutes of calling. They were very…read moreprofessional, polite and quick. They did a great job and my windshield is like new. Can't even tell there was a crack. I recommend them if you are in need of windshield repairs.

Window World recently completed a full replacement of all 24 windows and a patio door in our 28…read moreyear old home. The experience was excellent from the first consultation all the way through post installation follow up. The quality of the new windows and door are as promised. Our home is noticeably more comfortable, and the reduction in road and air traffic noise is remarkable. A neighbor referred me to Tim, our Design Consultant, and I'm grateful she did. Even though Tim was new, he was a former customer and made sure every detail was addressed. Every home presents its own challenges, and our installation crew certainly encountered a few -- but I was genuinely impressed by their skill, persistence, and consistently positive attitude. Once the installation was complete, the Production Manager, Geral, stepped in seamlessly. He coordinated with Tim and specialist Clayton and followed through on all of my post project questions. Their teamwork and communication made the entire process smooth and reassuring. Overall, we are very pleased with the results and the people who made it happen.

We had Window World install our windows, and overall it was OK--we're happy with the end result,…read morebut there were definitely a few bumps along the way. I know the Yelp reviews are scary, but their Google rating is great. I hadn't checked Yelp until after we chose them, and honestly, I feel like we got lucky. We got quotes from 4 companies for 12 windows (20 total with 2 bay windows). Renewal by Andersen wanted $60K ($50K if we "signed today"), Pella and Champion were around $30K with gimmicks attached. Window World came in around $12K--no gimmicks. That price sealed it. The sales process was smooth. The sales guy was great, pricing made sense, dates were set quickly. Day of install? I'd give it a B-. The crew showed up on time, but communication was tough (very limited English), and they didn't feel like full-time Window World employees--just guys with branded T-shirts. The install took 7.5 hours. There was some standing around, a guy outside on his phone all day, and one worker constantly video chatting with his kid. It's a big investment for us, and I expected a bit more professionalism. They left glass shards behind (we have dogs--scary), tracked in dirt, and didn't reattach some blind brackets. One wall got damaged, but they patched it. You'll need to move everything away from the windows and expect to do a little DIY afterward--vacuuming, hardware, maybe some paint touch-ups. The windows themselves look good. A big gap during install was sealed properly and now looks great. Some windows open smoother than others, and the screens are a little sticky, but they all work. The final walkthrough was awkward--the guy barely spoke English, which made it hard to ask questions. And yeah, you have to handwrite your credit card number on a form at the end. Yikes. In the end, we're happy with the windows and the price. Just go in with realistic expectations--be ready to roll up your sleeves a bit. Solid B-.

We are so happy with our new windows from Scott and are so glad we went with him after getting…read morequotes from the other big companies that advertise all the time. His price was better, his answers to our questions were straightforward, his crew showed up on schedule and completed the whole house in 3 days including clean up. The insulated windows immediately cut the outside noise coming into the house and my electric bills over this summer were consistently 30% lower than the last 10 years we have lived here. Plus now that we have screens we can finally open up the house and enjoy some fresh air on mild days. Definitely recommend. Thank you Scott & crew!

Scott was very responsive! Great Communcation. I only had four windows replaced but always felt I…read morewas an important customer. Two of his installers came on Friday, they were very courteous, friendly and did a great job. Will use again. Wish I had done it sooner! Jay

I purchased a custom window for my bathroom on 10/28/24 and paid $1,671.72 for it. I'm still…read morewaiting for it to be installed. I have called the Dallas office every month and no one will return my calls.

We had an unfortunate experience with Amazing Exterior that left us questioning their…read moreprofessionalism and reliability. My husband and I needed to replace the windows in our master bedroom, so we searched online and found Amazing Exterior. When the salesman visited our home to provide a quote, he emphasized that their company was very large, with numerous branches, and claimed their name was one we could trust. Based on his assurances, we signed the contract that day. We made a down payment on 9/11, and a technician came to measure the windows on 9/24. However, we didn't receive any updates after that. I emailed and called several times, and each time I was informed that the order had been placed with the factory and that I would receive an email update. Yet, until last week--almost three months after our down payment--we had not received any email updates or further communication about our order. Frustrated by the lack of updates, my husband reached out to the salesman again and asked what exactly we had purchased. The salesman's response was simply, "Windows." My husband pointed out how unusual it was to buy a product we hadn't even seen. He explained, "We didn't just buy windows from you--we bought trust. But you were the first to break that trust." The salesman had no response. When we requested to cancel the order, the salesman claimed that the contract couldn't be broken because the order had already been submitted to the factory and that canceling would result in financial loss for the company. But isn't that the reality of doing business? If customers break a contract, we face penalties. So why should we, as customers, have to worry about a vendor's losses when they failed to honor their side of the agreement? We waited for months, clueless and without updates, while they didn't seem to care. We understand that there are many window vendors available, and customers often choose companies based on their name and reviews. We trusted Amazing Exterior to do a good job, but they failed to uphold their promises. The salesman had boasted about their large, trustworthy company, and we believed in that trust. However, over the course of three months, the company never contacted us to provide updates or inform us of delays. The contract clearly stated that we would be contacted, provided with an ETA via email, and that delivery would take 2-6 weeks from the date of the agreement. Yet, the salesman seemed unaware of these terms. After all this, we received a call on Monday notifying us that installation was scheduled for Wednesday 12/18. This lack of communication, transparency, and accountability was deeply disappointing. Trust is the foundation of any business transaction, and unfortunately, Amazing Exterior failed to meet even basic expectations.

Roy Rodriguez and Angel- We appreciate you taking the time to explain the custom build solar…read morescreens today. Thank you for your patience and guiding us through the information. Everything was explained with great detail and you took the time to review and answer any questions we had. Amazing customer service.

Wonderful!! The quality and value for what they did was absolutely perfect. Will always recommend…read morethem.

WOW !! Mr. E…read more Cebellos was not only professional but respectful of our property as if it was his own. We all look for companies that give good service and that we can trust. But it seems that is getting harder to find . As Elinse was assessing our patio glass door and found that nothing was really needed. He took the time to point out a few things we've been doing wrong in maintaining our door - (that was so much appreciated) Thanks for having Mr. Cebellos in your employee !! At the end of the day - I feel we found our glass company! Regards Al

Our technicians name was Julian Vanderlinden. He was professional, respectful, and polite. He took…read moregood care of us and our vehicle! Thanks again!!!

I'm extremely disappointed with my experience with this company. The quote I received clearly…read moreincluded replacing an entire window, but when the work was completed, they only replaced half of it. That was never communicated to me beforehand, and it feels incredibly misleading. I genuinely feel bamboozled. On top of that, the window grids don't even line up correctly, which makes the finished product look sloppy and unprofessional. They are having to come out again to fix this. We will eventually need to replace additional window glass in our home, but after this experience, we will absolutely be using a different company. I would not recommend this business based on our experience.

Wonderful service and always eager to please. This guy is the bomb. He's done several vehicles for…read moreme over the last few years and his work is always perfect

From the original salesperson who came to our door to the final installation they were true to…read moretheir word . The price was reasonable and the work was excellent everything was on time as they said it would be.

We received a flyer in the mail ( Paris, TX) so we reached out to get a quote. Excited that we had…read morea walk-through scheduled for Friday, both me and my husband came home early. On that day at the scheduled time they were a no show. My husband reached out and they said they would come Saturday. Saturday morning they texted my husband asking us to go outside and get the window measurements. This was not acceptable from a business that is seeking to get my business. That's too bad because we were going to get them to do our mother in laws house also in the country that has lots of windows. Future notice if we have to do the measurements or any prework that is normally done by the business then that's an automatic NO for us..... TMS