This is the worst flooring company around. I went there looking for carpet for my stairs. I consulted with Christine and Dan. They knew what the carpet was for and highly recommend the product for my project. Dan and Christine said it was the best carpet I could get for the job. I had questioned Christine about my concerns about wrapping the carpet around the spindles. Both Christine and Dan said the carpet guys were professionals and it would be "no problem". I was canceled and delayed because of issues on united floorings part.
Finally the carpet person came out. He was a very odd person admitting to a 6th grade education. he talked to himself and mumbled how much he hated this and how he wanted out of there. I felt uneasy.
The job took two days instead of one because the installer left early.
I needed to work and had someone sit with the installer while he finished. Although the installer asked if he could just have the key to my house and he will finish it while I was at work. REALLY???
When I got home from work I was in tears. The job was horrible. There were areas not secured down. the patterns did not match, there were visible holes by the spindles and worst of all.... They did not put the carpet up to the drywall edge. This is where the old carpet was...I had never seen such unprofessional work in my life.
I immediately called the store...the were VERY RUDE. they sent someone out who told me they would order different risers and fix it.
But... I WAS LIED TO BY CHRISTINE. she claims oh... no.. you miss understood. you need to fix your drywall. They made all the promises in the world to get my money. AND NOW THEY REFUSE TO STAND BY THEIR HALF ASS LABOR. IT IS A TOTAL WASTE OF $3500!!! FOR A STAIRWAY. THEY WILL NOT STAND BEHIND THEIR WORK!!! DO NOT GO THERE.
I WAS TOLD... YOU MUST UNDERSTAND...WE ARE JUST A FAMILY COMPANY
OMG....
THE ONE STAR IS ONLY BECAUSE THEY MAKE YOU SELECT A STAR read more