"Response to Kyle....I would like to start by saying that I have always loved and have all the respect in the world for you and your family. It is super hard for my family and I to hear these comments from you and I take it as you meant it. One thing you should know is that there is only one truth to a story. But to know a conclusion can only be obtained by hearing both versions of a story. In the world of gymnastics, or in this case, the parents for the most part only see or hear what the coach or the person, and/or the family complaining says. Especially now the way is built on social media comments and opinions. Being a small business owner had to be the hardest thing my family and I have ever done. There are many things we have to keep behind the scenes because we have to keep it politically and professionally in balance or because it is better for the environment or for the business as a whole. Among those behind the scenes things we have the following, for instance: 1-When a coach leaves because they are too harsh or choose to be mean to the kids, parent won't know WHY the coach is not there anymore. 2-When a coach grabs a gymnast by his/her arm and said in a mean voice "what did I ask you to do." parent won't know WHY the coach is not there anymore. 3-When a family is completely inappropriate and obnoxious to everyone in the facility or a gymnast is being a bully to others, or when they can't pay their bill for our service...when clients walk around demanding to change policies because they don't like it...parent won't know WHY the family was asked to leave or is not there anymore. (There were 14 more points made that I excluded). But even though, we give many opportunities for this coach, gymnast, and/or family to fix some of these behaviors mentioned above, they completely disregard our authority as managers, administrators, directors, and or owners. If after many opportunities the person does not fix the issue then we don't have another choice to let them go or they decide to leave before we fire them. ALL PARENTS KNOW IS THAT THE COACH IS NOT THERE and BUILD ASSUMPTIONS AMONG THEMSELVES BASED ON THE EX-COACH or EX-CLIENTS STORIES. Those are just a few of the things why you see a coach, a family/gymnast, come and then they are gone. Things are not always what you as ex-clients, ex-staff member, or just social media follower think they are. Always, listen or give the benefit of the doubt when you don't know the whole story. So, if my family is guilty for closing a gym before due to my wife mom having terminal cancer, now leaving the gym with other people being in charged because two of our family have being suffering from depression for years (which I blame the gym for part of it), for needing a break from all of that stress, and for not putting all of these information out there for you all to read during these 8 years of the business running, I take guilty any day and I won't apologize for it. As I mentioned before my respect and admiration for your family will not change based on this and as I feel about everyone who judge, is rude, or kill us with words in social media, I just blame it on the fact that you all don't know the two side of the story to draw a conclusion. Coach Santiago." This was sent to the ENTIRE gym email list. If a gym can't keep coaches that is on the person who hires them. I appreciate needing to put family first, but I have never done so without ensuring that my clients are taken care of. Coach Santiago left Anthony and Ariana in an impossible position by moving out of state. Coaches came and went. Anthony and Ariana were the ONLY constant. They went to ALL of the meets, were there for all of the classes, and dealt with all the coaches who no showed or were late. They dealt with the backlash after the Superhero Bash. I prayed the entire competition season that Anthony and Ariana would stick it out for the sake of the gymnasts, but would not have blamed them if they left. read more