Poor customer service. Don't return calls. Missed appointments with zero follow up. Some…read moresupervisors are rude and on a power trip. Manager doe not return calls. Inability to provide proper customer documents. Lots of excuses. Staff does not know how to operate simple voice mails. I had to go to a different branch to finally get the documents that I needed. I do not recomend this brach to anyone. Unacceptable service from the top down.

They don't mess around. Great customer service! Very attentive and they explain in detail.read more

Thanks to Joan! She's a great person! She welcomed me in, ready to help with any questions…read more She noticed I didn't have an account, so she stated that Wells Fargo charge to cash a check. Which is understandable. I figured. She implied to get an account so, I don't have to be charged. Which I will do next time I come in. Thanks again Joan!

Joan is amazing. Last week I came in and had a really crappy experience with a teller. They made…read moreclerical errors and had me do double the work filling out paperwork when it wasn't even my fault. Today I came in and Joan was absolutely amazing. Went above and beyond and made the experience so much more enjoyable.

I wanted to leave this review specifically to recognize Shane Amiri. He provided outstanding…read moreservice, took great care of everything I needed, and made the whole experience effortless. It's rare to see this level of genuine customer care--fantastic job!

This branch used to have good service but has lost it's…read moreedge. I came in for service requiring a banker. I waited for a while without interaction. Seeing that I might not get help for some time I made an appointment for several hours later. I received a text and an email confirming, which I thought was a good sign. Arriving promptly on time I was directed to the couch to sit and wait, and wait as long as when I didnt have an appointment. Couldnt take it and went down the street to the branch by Barrons. Dont know what happened but the Ynez branch service is not good anymore.

Customer Service is always outstanding in this branch. If you make an appointment they always call…read moreto confirm and made sure you're being taken cared of once you get there. Mr.Dreshner was incredibly welcoming, professional and patient. I highly recommend him if you have any concerns regarding your banking needs.

AVOID !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!…read more Totally unprofessional for business services!!!!!!!!!!!!!!!!!! After being left with no answers from their branch manager, I walked across the parking lot to USBank and got a business account opened with them. They make you wait for all the crazy things.

I have had a Wells Fargo account since i was 18, i originally opened my bank account at the…read morelocation in Temecula. But, as i live in Murrieta i go to this location the most. It can be pretty busy around the 31st or the 1st around payday. But, otherwise it is a pretty efficient location for your banking needs. Every teller, i have ever dealt with has been super helpful :)

It would be nice if the Personal Bankers would actual help customers. 2 Personal Bankers just…read moresitting there refuse to assist with account needs. Referred to go online and call customer service. Ridiculous.

Had a very bad experiences with Fabiana. She didn't just gave false information, but was also not…read moreknowledgeable of the banking process. On op of that, she wasn't being truthful. I asked to speak to the branch Manager, she claimed she is. Look at her business card, what position is she. Totally a waste of time to stopped to see her, almost 2 hours with excuses. What a waste of times. I will post further details.

A very small branch office with two teller windows and a service desk. No ATM machine on site but…read morethe customer service is very quick friendly and efficient! Very convienent during the day if you need to make a withdrawl on the way to the casinos around the area.

Ana Alvarez - member service representative was amazing, service oriented, she guided us through…read morethe process of completing detailed paperwork correctly. She's patient, kind and thoughtful. She even bought us lunch while we waited for hours to do our work on my mother's account do to her passing away. Anthony Mojarro and Eddy Miranda supervisor and branch manager, very kind and patient and helpful.

Absolutely incredible service and dedication to its members! I had my debit card hacked and went…read morein to the Murrieta branch and was helped by Ricky Green! He did an outstanding job changing my accounts and setting me up with all new accounts and cards. What a wonderful Credit Union!!

Thank you, Armin! I wanted to take a moment to express my heartfelt gratitude for the outstanding…read moreservice you provided. Meeting you in person was truly a pleasure, and we were immediately struck by how helpful and knowledgeable you were throughout our interaction. More than anything, the peace of mind you are offered made a world of difference to us as we navigate this challenging period after our recent loss. Your understanding and genuine support have been invaluable, and we can't thank you enough for the comfort and reassurance you provided. Connecting with you was truly blessing, and it was both refreshing and inspiring to learn from your wealth of experience. We deeply appreciate everything you have done for us. Thank you again for your kindness and for going above and beyond when we needed it most.

I had the pleasure of meeting Armin Hamouni on several of my transaction at Chase Bank. He was…read morealways professional, knowledgeable, courteous, welcoming. He followed up with me on several occasions to make sure I was aware of the status of my document's... until they were received by the attend party. I had a great customer experience. I will definitely recommend colleagues, friends and family to bank with Chase Bank, because of Armin professionalism, and excellent customer service. Thank you Armin outstanding job. Carrie W

Once inside the branch the customer service was very friendly and helpful. My biggest complaint is…read morenobody answers the phone during business hours. I ordered a currency exchange online to be sent to this branch. I received zero notifications and was left with calling the branch to see if it had arrived. Finally after 8 attempts I called the 800 number and they told me the branch had the currency. Smooth as silk once inside and currency in hand lickity split. Answer the phone and this review would be 5 stars.

They have horrible customer service as well at this branch. They stand around and ask you if you…read moreneed help and then can't help you. For a pin update you have to make an appointment. All these Bank of America's are not efficient at all.

An amazing experience!…read more I came to deposit some cash and a check and the entire process went super smoothly. My bank teller was also very kind and we made light conversation. She didn't ask for my ID or anything else that other Chase banks do -- which is such a hassle. The place was relatively clean and I was the only one waiting in line. They had a bunch of pens available for customers to take and everything was quite organized. I'll definitely be back in the future!

I have such great experiences every time I visit Chase for various business needs. Olga Contreras…read moreguided me to reopen my business account, and she was very helpful with knowledge to answer all the questions I had. Even though she knew that I was operating a small business, she spent a plenty of time to setup whatever I needed. Thank you so much!