They don't mess around. Great customer service! Very attentive and they explain in detail.read more

Poor customer service. Don't return calls. Missed appointments with zero follow up. Some…read moresupervisors are rude and on a power trip. Manager doe not return calls. Inability to provide proper customer documents. Lots of excuses. Staff does not know how to operate simple voice mails. I had to go to a different branch to finally get the documents that I needed. I do not recomend this brach to anyone. Unacceptable service from the top down.

Thanks to Joan! She's a great person! She welcomed me in, ready to help with any questions…read more She noticed I didn't have an account, so she stated that Wells Fargo charge to cash a check. Which is understandable. I figured. She implied to get an account so, I don't have to be charged. Which I will do next time I come in. Thanks again Joan!

Joan is amazing. Last week I came in and had a really crappy experience with a teller. They made…read moreclerical errors and had me do double the work filling out paperwork when it wasn't even my fault. Today I came in and Joan was absolutely amazing. Went above and beyond and made the experience so much more enjoyable.

This location is very clean and nice, Everyone there was very friendly and genuinely cared about…read moretheir customers. Especially CASSIDY who helped me that day she was incredibly sweet, very patient and professional. She really went above and beyond to help resolve my issue with such care and dedication. I truly felt supported and satisfied with the service. Highly recommend!

This branch used to have good service but has lost it's…read moreedge. I came in for service requiring a banker. I waited for a while without interaction. Seeing that I might not get help for some time I made an appointment for several hours later. I received a text and an email confirming, which I thought was a good sign. Arriving promptly on time I was directed to the couch to sit and wait, and wait as long as when I didnt have an appointment. Couldnt take it and went down the street to the branch by Barrons. Dont know what happened but the Ynez branch service is not good anymore.

I've been with Wells Fargo forever but I hate this branch. EVERYTIME I have to deal with them it…read moremakes me hate that my money is there. They are horrible. Go anywhere else.

I seldom make reviews but I don't mind writing a review on a banker name Michael Dresher. He's very…read moreprofessional, knowledgeable, accurate ,accommodating and courteous.. and would take time to let you understand your banking needs. I would definitely recommend him to do your banking transactions if you have questions.

I have had a Wells Fargo account since i was 18, i originally opened my bank account at the…read morelocation in Temecula. But, as i live in Murrieta i go to this location the most. It can be pretty busy around the 31st or the 1st around payday. But, otherwise it is a pretty efficient location for your banking needs. Every teller, i have ever dealt with has been super helpful :)

It would be nice if the Personal Bankers would actual help customers. 2 Personal Bankers just…read moresitting there refuse to assist with account needs. Referred to go online and call customer service. Ridiculous.

A very small branch office with two teller windows and a service desk. No ATM machine on site but…read morethe customer service is very quick friendly and efficient! Very convienent during the day if you need to make a withdrawl on the way to the casinos around the area.

Had a very bad experiences with Fabiana. She didn't just gave false information, but was also not…read moreknowledgeable of the banking process. On op of that, she wasn't being truthful. I asked to speak to the branch Manager, she claimed she is. Look at her business card, what position is she. Totally a waste of time to stopped to see her, almost 2 hours with excuses. What a waste of times. I will post further details.

Absolutely incredible service and dedication to its members! I had my debit card hacked and went…read morein to the Murrieta branch and was helped by Ricky Green! He did an outstanding job changing my accounts and setting me up with all new accounts and cards. What a wonderful Credit Union!!

Erika went above and beyond to make sure my financial needs were met! I am so happy. Thank you so…read moremuch for your patience and

I had the pleasure of meeting Armin Hamouni on several of my transaction at Chase Bank. He was…read morealways professional, knowledgeable, courteous, welcoming. He followed up with me on several occasions to make sure I was aware of the status of my document's... until they were received by the attend party. I had a great customer experience. I will definitely recommend colleagues, friends and family to bank with Chase Bank, because of Armin professionalism, and excellent customer service. Thank you Armin outstanding job. Carrie W

All businesses have problems - the difference between one worthy of your business and one that…read moreisn't is how they handle the times when things don't go as planned. Armin Hamouni is one of those individuals who represents a business above and beyond his normal responsibilities. He's one of the main reasons I keep using Chase. As others have pointed out - he's competent, helpful, knowledgable and whenever necessary goes the extra mile. I am so appreciative that I have an advocate like Armin when I need one.

Once inside the branch the customer service was very friendly and helpful. My biggest complaint is…read morenobody answers the phone during business hours. I ordered a currency exchange online to be sent to this branch. I received zero notifications and was left with calling the branch to see if it had arrived. Finally after 8 attempts I called the 800 number and they told me the branch had the currency. Smooth as silk once inside and currency in hand lickity split. Answer the phone and this review would be 5 stars.

They have horrible customer service as well at this branch. They stand around and ask you if you…read moreneed help and then can't help you. For a pin update you have to make an appointment. All these Bank of America's are not efficient at all.

An amazing experience!…read more I came to deposit some cash and a check and the entire process went super smoothly. My bank teller was also very kind and we made light conversation. She didn't ask for my ID or anything else that other Chase banks do -- which is such a hassle. The place was relatively clean and I was the only one waiting in line. They had a bunch of pens available for customers to take and everything was quite organized. I'll definitely be back in the future!

I have such great experiences every time I visit Chase for various business needs. Olga Contreras…read moreguided me to reopen my business account, and she was very helpful with knowledge to answer all the questions I had. Even though she knew that I was operating a small business, she spent a plenty of time to setup whatever I needed. Thank you so much!