Tried to park in the on-point lot at 5:15pm and was stopped by this guy who said you can't park…read moreuntil 6pm. Okay, the guy doesn't know his job because the signs actually say 6:30. So I really didn't have a right to park there, but I find it comical that the back pays a guy to park in their lot just to yell people they can't park in the lot. Come on On-point. This is Bend and it is Friday night..

Sad to report about this business…read more What do they do well? Easy setup of accounts! Redmond branch has nice employees. They seemed like they would genuinely help us when my daughter had fraud committed on her account. Opportunities for improvement Calling them for anything is rough. I've been on hold a ton. The fraud department is the absolute worst!! They are hard to understand and they often cannot help after waiting a long time!!!! And they tell you you will get a letter but they freeze your accounts. Long story shortened. 18 year old daughter... very independent but not wise. She got tricked into opening a link through an email. And the following month got hacked on an app she hasn't used in years. We reported to them as soon as she told me about it. They drained all of her funds. Over $2200 from savings which took her several years to save for a car!!!! And $250 in babysitting money in her checking. Then they canceled her debit card and froze her account for 2 full months while they investigated. Then they credit her back the funds and say that it is a temporary decision but she is still not allowed to add a new check to her accounts. Then a few weeks later they say "we have confirmed the transaction was authorized or initiated by you therefore you are liable". So a hacker stole around $2500 from her and they decided it was her fault for using the cash app on her phone a few years ago.

Bought my Honda Passport from another dealer because sales would not negotiate with me on what I…read moreconsidered a fair price, and sales failed to do "ANY" follow-up to earn my business. That said I still needed a local parts and service department for the future, so wanted to create a relationship with parts and service. Accordingly I called parts and introduced myself to Frank the Service Mangr. Even tho I did not purchase my Honda Passport there , he was cordial polite and professional, and told me he'd be there for and parts I needed and would introduce me to the service dept folks. Today I went and purchased OEM running boards for my rig and he gave me a military discount and personally walked me over to meet Joel to arrange the service and installment of the running boards. Again Joel was a real pro and got the car in this morning and I picked it up about 3 hrs later and love the look. Sales.... I was not impressed, but Frank in parts and Joel in service knocked it out of the park. When I write a Yelp review I try to accurately describe my experience, when it's good it's good , these two guys were good. Sales needs a pep talk.

Normally I wouldn't post in complaint of a place not giving a veteran discount. But this place…read morerubbed me the wrong way and made me feel as if my service to my country didn't matter. I went in with full intentions to buy a car, and fully understanding the car buying experience isn't what it used to be. The art of negotiations is done. So I just did what I always do when buying a car say hey "I am a Marine Corps veteran can you work that into the conversation with you manager to get a better deal." The response I got was pretty shocking to me and should make any veteran considering buying a car from this dealership take a step back and go somewhere else. I was going to buy this car regardless of receiving a veteran discount or not. The worst you can do is not try to save a little. But the response just didnt sit right with me. I was told that unless I severed 20+ years or discharged from the military with the last 2 years, they would consider that for a discount. Now I am not a 2 year service member nor was I a weekend warrior. I served 10 years with the full intention of doing 20 years. I deployed with 2 tours in combat zones! I sacrificed my body for this country and was given a full medical retirement after 10 years! But just to be told by a major business in the local community that my service didnt matter to them. This is absurd veteran status is veteran status. Doesn't matter when I was discharged nor is it any of your damn business if I served 40 years or 2 years. You dont know what a service member has been through. And companies like this should be ashamed by not giving the 1% something as simple as a military discount. You have completely lost my business. I will never buy a car from you or your affiliate dealerships, and I hope veterans read this and see this is just wrong!

People love to bag on big banks, deeming them corporate bastards, but here's the thing: if you keep…read moreenough $Skrilla$ in your account here at B of A, they won't ding you left and right with those erroneous charges. Yep, money does in fact grow on trees folks, so it's up to each person to get up in that tree and pick that money! Now go do it. Boom. This particular branch of B of A is great for many reasons. The location = can't beat it. All the action happens on this wild corner of Greenwood and Wall, plus they even tell you the outside temperature with their nifty digital temperature billboard. How cool is that? Also, the branch just underwent a fabulous remodel, way to modernize guys...so light and bright. I can't post this review without talking about the fabulous staff. The folks who work here are all so nice, efficient and willing to help with anything. The manager Aaron is super professional, laid back and approachable. Brett the investment wizard will help you figure out finance and investment stuff (make sure to ask him about Jujitsu). The bank tellers (Madison, Mimi and Theresa) are great and ready to help you with your account transactions. Downtown Bend is lucky to have this bank!

Senior Banker Zachary Fentress did a wonderfully thorough job opening a new checking account for my…read moresmall business. I appreciate the time and care he took in seeing to my needs. Well done. Terrific customer service. Will be sending my friends.....

I concur with the other reviews. Terrible service annoying policies. Not just at this location…read morebut at others in Oregon as well. At this location I was judged to be "irresponsible" after having a heart attack and losing my job several years ago. Back in Portland, I once let the teller talk to me about another credit line because i qualified at a really low interest rate. He then passed me off to a guy behind a desk who further tried to sell me on it. I took the brochure and thought about it... pretty quickly determining I don't want more credit out in my name. Then a few weeks later I get a credit card in the mail... what?! That guy forged my name and opened the credit line without my knowledge or consent. I'm married now and my wife and I have gone to a credit union in town. We're very happy there! Also US Bank charges 50 cents per mobile deposit! That's a huge percentage of your money they are harvesting and for a service that is convenient for both customer and bank. This means they are ripping you off! Our new credit union has free to use mobile deposit. F the big banks! They had my business, but they squandered my trust.

on december 4th i used their drive-thru atm and requested a withdrawal in the amount of $1000 usd…read moretheir atm machine said hardware malfunction -- your cash retracted. no money received! my account debited this entire amount.... over a week ago this happened, the bank was notified immediately of the situation by phone, and as soon as they opened next business day, in person. the first impression was not good, they acted as if they have nothing to do with the atm machines attached to their own bank with their logo on them. i got the feeling that they care less to return my money. a week + later i still have not been refunded! beware they are theives... other banks would take this situation seriously and return the victims money at max 3 days but most likely 24 hours... these scums cannot be trusted.... they are screwing me over, i cannot pay any of my bills or buy daily essentials. i suggest anyone who banks with them to think twice, you might want to close your account, they care less about people, they are a crooked unethical business. ( they cannot be trusted with your money) ..

This bank has very kind and helpful staff. The atmosphere here is wonderful. I love coming in hereread more

The bank itself is perfectly fine. The issue is had was with jing jin, the banker who set up my new…read moreaccount. She took my phone into her own hands and did the mobile deposit without asking me and now its going to take 2 time longer than it should. Jing, ask permission first and make sure the customer is okay with what you're doing.