In the store and on the receipt it says, "No refunds".
Their items are pretty spendy and sales rep wasn't sure at all about the prices of sale items, though she was pretty nice.
Beware of their perfume oils. They are terribly misrepresented. The sample oil was a roll on, so I bought one and when I opened it at the hotel, I took off the cover and there was a flat top impossible to get off. It was supposed to be a roll on! Dissapointed, I got the flat top back on and the cover on. There was oil all over my hands. I put it back in its original box. I couldn't get a refund, so I put it back in my luggage. It got all over the box and other stuff in luggage. I live in St Paul and can't do much about it. read more