Some of the best care a grandson could ask for his granny. Couldn't of asked for a better service.read more

From the owner: Senior and Elderly Home Care Alzheimer's Care, Dementia Care…read moreHands On Personal Home Care Sick or Injured Recovery Assistance Special Needs Home Care

I was very surprised here. I had to deliver a repair to one of our patients. Walking in you meet a…read morevery nice receptionist. Through the lobby there is a very nice cafe where from the menu, looks to have a nice breakfast and lunch cooked to order. Third floor opens up to a great room with a full catering kitchen. Residents rooms are large and they have nurse on hand full time. Common area is where they have meals and was extremely clean. I would not hesitate to have any of my family live here. Solid choice for later in life

We recently hired BAYADA's private duty aides to provide 24-hour care for our terminally ill…read moremother. My sister or I were almost always also present, but we needed an aide to assist with bathing, toileting, and so the family caregiver could sleep at night. We hired BAYADA aides for approximately 2 1/2 months during the COVID-19 pandemic, until my mother died. As a retired hospice employee, I have seen many home health care agencies, and had previously used two other Wilmington companies for Mom's care. BAYADA's private duty home health aides are far and away better trained and of higher caliber than any other such agency I've seen! PROs: 1) Services began very quickly, just 24 hours after I contacted the agency. 2) The office staff were organized and responsive. 3) Aides were consistently pleasant, respectful, on time, had good hygiene, reliable. The very few times we had problems, the office accepted our concerns and removed that aide from our schedule. 4) Aides were well-trained and enjoyed their job and their employment at BAYADA. 5) Generally positive attitudes! CONS: 1) In 2 1/2 months, we were unable to settle down to a schedule with less than five aides/week covering the 24/7 schedule, as we'd hoped. There were several factors that complicated scheduling, including: COVID-19, we had a large dog, our location (N. Wilmington.) The constant parade of new aides who each required orientation at the beginning of each shift, was tiring. 2) It is nearly impossible for an agency to guarantee 24/7 coverage and not have gaps. There were two times that employees did not show up, but the employee ending her shift needed to leave. If a family member had not been present, my mother might have been left alone. [although company policy states that the aide cannot leave until her replacement arrives, some of these aides were hurrying to another job or to care for their own child.] In sum, however, I was very, very pleased with BAYADA's private duty aide service.

From the owner: BAYADA was founded on the principle that health care gets better when clients get better care at…read morehome--the place they most want to be. From the nurse, therapist, or aide in the home, to thousands of committed employees supporting their work, delivering that care is our highest priority and greatest joy. The core values of company philosophy known as The BAYADA Way--compassion, excellence, and reliability--are ever-present in our daily work. Its tenets are timeless. The BAYADA Way is our shared "true north" that embodies the essence of what we stand for, believe in, and value.

We hired "By Your Side" to have someone come in to take my mom's blood pressure and test her blood…read moresugar on mornings that one of us children could not be there to do it. We also needed her to verify that she didn't forget to take her morning medication. "Michelle, the woman that By Your Side Home Care sent our way, is fantastic! She almost feels like an old family friend. She works so hard and does so much when she is at our place on [street name removed] Drive. We made a list, for her, of the things we wanted her to do if she had a chance. She gets everything done on the list, and then she does some other project that we didn't expect each time that she's there ... one time she cleaned our whole little front porch and the window of the front door, so that my mom could see out onto the porch. The cushions had been placed on the chairs and she had taken one of my mom's African violets and put it on the on the little table between the two chairs. When I saw this, I knew she was an artist ...the way she coordinated the placement of the flower so perfectly between the chairs and it called to the pattern on the seat cushions. This touched me, it was so sweet. My mom has difficulty in remembering, and sometimes she gets out food from the freezer and thaws it and then doesn't eat it, so, often there is too much food in our refrigerator and we don't know what was gotten out and when. Michele, when she is there, puts little notes on all of the things that are in the refrigerator that have "recently appeared" with the date so that we know when the food possibly would go bad. This is super great and I think it helps keeping my mom healthy. Michelle is quickly becoming a family friend. My mom really likes her and feels comfortable with her. One time recently, she even clocked out after her scheduled work time had ended and came back to the house and spent a little bit of time putting together the jigsaw puzzle and just talking to my mom. This was sweet and meant the world to my mom. On one her first visits, she brought a jar of homemade jam. My mom loved it. Every week that I went to visit, I made something and put some of the jam on. My mom remarked that it's the gift that keeps on giving. And I replied, "Just like Michelle". We recommend Michele for the employee of the month award.

My experience with By Your Side has been wonderful. The home care professionals that care for my…read moremother have been very kind, competent and loving. Mother looks forward to them coming and enjoys the time they spend with her. This service has given me the freedom to have time to live my life knowing that Mother is happy and well cared for by folks that love their work.

I am not normally a complainer. This is not a complaint but…read morea learn from my experience... On 4/30/22, I discharged from Schuylkill Center and came home to live with my wonderful son, in Middletown, PA. My insurance had arranged for me to have a Home Health Aid, 6 hours per day, 7 days per week. The agency they arranged to provide this service: Comfort Keepers of Lancaster, PA.. Instead of sending me the same dedicated Aid each day, they sent different Aids, Sunday through Thursday. Only one Aid was very helpful. The rest were unprofessional, in one way or another. Then, on Thursday, the owner of this Comfort Keepers franchise called me to tell me the misinformation the Aids we're giving her. Then, after 8:00pm Thursday evening, the owner called me to say that she did not have an Aid to schedule for me for Friday, Saturday, Sunday, and possibly Monday! She left me in the lurch!!! This is EXTREMELY UNPROFESSIONAL! This is UNACCEPTABLE! My insurance provided me with service hours for an Aid because I NEED that service. So, I called my insurance. My Service Coordinator is upset. The program department is working on finding a different home health agency. It could take a few weeks... All that time, I will not have the help I need. My advice to anyone who needs assistance or who is looking for assistance for a loved one, whether via insurance paid or private paid, learn from my experience. DO NOT HIRE Comfort Keepers, the Lancaster PA office!

From the owner: In South Central Pennsylvania, Comfort Keepers can provide your senior loved one with quality,…read morecompassionate, and affordable home care services aimed at maintaining senior independence and elevating quality of life at home. We proudly serve Lancaster, Harrisburg, Lititz and the surrounding areas. When it comes to professional caregiving, we do not believe in a one-size-fits-all approach. We know that each older adult we serve is a unique individual with their own set of needs, wishes, and personal traits. That is why our practice is to create a care plan for each new client and account for all situations, concerns, requirements, and scheduling of both the family caregiver and their senior loved one. Depending on your particular needs, Comfort Keepers of Lancaster and Harrisburg, PA can provide short-term, long-term, or even around-the-clock care. We will work closely with your family to match your parent or relative with a compatible, caring professional from our team with whom they can instantly bond. If your aging loved one is afflicted with a debilitating condition, Comfort Keepers offer specialized services such as dementia care, post-hospital care when transitioning from hospital to home, end-of-life care, and others. Besides uniquely tailored care plans, we can provide a number of technology solutions to complement care services and boost overall safety in your loved one's home at times when neither you nor your referred care expert are around.