We recently bought a house in Bellville that had phenomenal wood flooring. Actually, pretty…read morestunning would fit the description nicely. The previous owners had dogs, which naturally means scratches and gouges. We thought it would be a great idea to get them sanded and refinished before moving in furniture. I tried calling 6 companies in the Mansfield, Mt. Vernon, Columbus area. None of them would answer the phone or return the call. Through a family friend, we obtained the name and number for JC's Floor Sanding and Refinishing. We gave them a call, on a weekend, and Jack answered the phone. He suggested we go look at the project, which we did the same day! Jack provided a price that we thought was extremely competitive (comparing it to other sanding/refinishing plus repair projects in our past). A week later, JC's began the project.
Here is the really cool part. Daily, we received updates from Jack and the crew. We didn't ask for them, they just provided them. So far, we're experiencing customer service at it's best! When is the last time your contractor updated you daily without you asking or demanding it? Now you see my point!! About a week and a half after the project started, they were finished. This encompassed the entire top floor of the house, which is probably close to 1,500 sq. feet.
The finished project looks great and we're extremely pleased with the craftsmanship, the price, and the customer service. To top all of this off, Jack had completed the sanding and coating of the floors on the original installation 15 years prior! Who would ever think that?!?! When he finished, the floors as wonderful as his completed project pictures from 15 years earlier.
Now the big question - Would we hire them again or recommend? ABSOLUTELY!! JC's is a contracting company that understands how to do their work (I know that sounds weird...but...), understands customer service, and actually will answer the phone when you call. How can you go wrong?
