Remember the good ole days when you didn't have to wait 30 min (or more) to get through security at…read morean airport? I LOVE the Lubbock airport! I can go to the ticket counter, get my boarding pass, check my luggage, get through security and walk to my gate in 15 min or less! Yup, it's true. The TSA staff are always friendly, they joke a little with you, the airport is clean and it's always a pleasure to fly in or out in a jiffy.

Very nice airport. I flew into this airport from Dallas Fort Worth and back out to Dallas…read more Both of my flights were on time. The American staff that I encountered were very nice. This is a smaller airport but it has all the amenities. I rented a vehicle from here and they had so many selections. All around a good experience here.

Awesome airport service. Highly Recommended…read more Always prompt and friendly . Family ran business

We, my elderly dad and I, needed transportation to the Lubbock Airport. I searched on Yelp for…read moreservices and contact Royal Coach. Ernest returned my call in a timely manner and was friendly yet professional. Ernest was extremely helpful by loading our bags and being so patient. We had numerous suitcases and an adult walker, and my dad struggled to walk to the car. Ernest's kindness was an amazing. He made sure to get a sky cap and a wheelchair for my dad at the airport. Of course, we did our part by giving ourselves extra time to get to the airport. Thank you for making a stressful situation less stressful.

The staff at Southwest Airlines of LBB (Lubbock Preston Smith Airport) amid the December 2022…read moremeltdown was calm and professional in the multi-day interactions I had with them. That being said, they mostly deflected many of my questions and concerns to headquarters. Over the course of four days, they told me things like, "We should be back to normal operations by your children's next flight." "We are hopeful that..." "The weather really hasn't been an issue..." "If your flight is canceled, we will issue you a full refund..." After learning more about the major pitfalls of this airline, this review is warranted. "In a statement on Thursday (12/29/2022), Southwest said it expected to return to 'normal operations with minimal disruptions' on Friday (12/30/2022), capping off a week of hell that reportedly saw it cancel about 15,700 flights beginning on Dec. 22." (Reference #1) These were self-inflicted wounds. Other airlines dealt with the same storm all the same. "What went wrong is that our IT infrastructure for scheduling software is vastly outdated," a 16-year Southwest pilot said. "It can't handle the number of pilots, flight attendants that we have in the system, with our complex route network." (Reference #2) Wait a minute, it took an Arctic storm to figure out you have an infrastructure problem? And these internal problems have led to "Concerns About Its Approach To Southwest Airlines' Safety?" (Reference #3) The CEO has had ALL this time since taking up the position earlier in 2022. Here was my experience with my two daughters, ages 8 & 9, as UMs ("unaccompanied minors") trying to board multiple flights with Southwest on a non-stop flight from LBB to LAS (Las Vegas) which is typically just over 2 hours: Friday, December 23, 2022: Just as we were about to board, the crew announced there has been a delay due to "a missing flight member." Then I kept hearing the employees say "FO" under their breaths multiple times at the podium. Come to find out, "FO" stands for "first officer" and only one pilot was available. The flight was canceled. My youngest's face was streaming with tears as she was counting on seeing her dad for the first time in months. Life went on. Our girls were rescheduled to fly the following day. Saturday, December 24, 2022: Just as we walk inside the airport, I notice tons of lost luggage at the front. It was only like this at Southwest's desk. Then, as we're waiting in a terribly long line (because you HAVE to checkin at the airline counter for UMs), the TV screens changed their flight from "ON TIME" to "CANCELED" yet again. This time because the "planes were all at other hubs due to weather." Many customers around us were flabbergasted by this idea because they felt the weather was find in the areas from which those planes were coming, according to their family & friends. Sunday, December 25, 2022: I was told by staff member, Reenie, that there has been "another weather delay." Then I was told Southwest "won't allow UMs to travel today because of the weather delay." Wait, a weather delay in Las Vegas? Or where the plane was coming in from? I never got a clear answer. So then she said everything should be in normal operations on the 29th. While she was trying to rebook the flights she repeatedly told me she lost one of the seats. It was crazy. She finally "calls headquarters to have them release that seat." Wow. That's crappy customer service all ways you look at it. Then she reminded me to keep checking my text messages and emails for any updates. Thursday, December 29, 2022: As soon as I hand a different rep my driver's license and I tell her I'm checking in my daughters only, she says, "Unfortunately, we are still not allowing UMs to travel alone at this time because we don't want your daughters to be stranded if bad weather is on the 'the other side.'" What other side? In Las Vegas? My ex was in Vegas at the time. Been there all week. No matter what, I am required to sit with my children up until boarding time and watch the plane as it ascends into the air. What the hell was she even talking about? What a bunch of BS. So of course I complain that this cancellation was not communicated with us. She asked, "You never received a text or email from us?" Um, no. Neither did my ex. I drove 120 miles to use this airport. He would have told me because he knows I work full-time from home and take care of them when they are out of school. She rambled off his number. It was correct. Neither of us received anything. So THEN she said "next time check the website." Lol. There was nothing. Get it together, Southwest. REFERENCES 1 - https://gizmodo.com/11-tech-hacks-to-support-your-health-and-wellness-1849621423 2 - https://edition.cnn.com/travel/article/southwest-flight-cancellations-wednesday/index.html 3 - https://www.msn.com/en-us/news/us/faa-survey-reveals-concerns-about-its-approach-to-southwest-airlines-safety/ar-AA15Fw3R

It is the worst. I had a dr appointment in Dallas had my flight set get to the airport and the…read morecanceled the flight. When asked I was told the flight was canceled due to only 4 passengers. I called the home office they said it was not true BUT would not let me know why. They were rude and they refused to give me the cancellation fee the Dr charged me because of southwest. The used to be an ok airline now they are dog crap. And the customer service is horrible. I pray they go under.

The only airline choice available if flying out of Tyler. Not bad, especially compared to Spirit…read moreAirlines, but I've had some better experience with Southwest and United. It's the 3rd time I've used American Airlines in 2 years, & this was the first flight that didn't get cancelled on me. I got my boarding passes in Lubbock, without a second thought. But when I boarded the plane from DFW to Tyler, my seat was listed on Row 17. But by the time I boarded the plane, they used a smaller aircraft that didn't even have a Row 17, so I had to be reseated in an exit row. I'm glad for the sake of everyone else on the plane, that I didn't have to do anything in case of emergency exit! I'd still probably fly with them again in the future, now that I'm more familiar with the system.

MISSING DAUGHTER'S GRADUATION BECAUSE OF THESE FOOLS…read more There have been several times my wife and have had a schooled early morning flight and arrived 75-120 minutes early just to fine NO ONE there? No one to check you in and take the bags... even had only one TSA agent to one the gate (not enough) to allow passengers to get to the gates. TODAY, my wife arrived 1hr 30 mins ahead of time, and missed the flight because a 130 people did the same and only 1 ONE (not two) individual was there to check her in. She was told to be there at least an hour early to ensure getting her seat but the AMERICAN AIRLINES PEOPLE CANT STAFF THE AIRPORT.

Excellent stop 2 times today with our Commander N126M. Nice lobby for all pax and crew needs. Good…read morecrew car and just now back from coffee run into town. Thanks folks. Well done here.

Cheryl did a outstanding job for my wife and me. Her pre trip communications, suggestions and…read moreideas were very helpful. We had a problem with a flight delay and she communicated several times with the Tour Company and with us with unique ideas and help. Her attention to every detail was exceptional. She earned the five stars and we look forward to working with her again.

I would highly recommend Cheryl for all your travel plans. She has helped with a couple of our…read moretrips and no question or concern is unanswered. I love how she helps you navigate around a new city with tips and suggestions. She keeps you organized on all of your plans and is genuinely concerned that you have the best experience. Can't wait to use her again!

We loved working with National Travel Systems for our honeymoon vacation! Our travel specialist,…read moreShelli, was super reliable and very communicative during the whole planning process. It was our first time out of the country and she made the process incredibly smooth. She booked every excursion for us and was very helpful with any question we had. She had amazing recommendations and great tips for our travels. We stayed at the Secrets Playa Mujeres Golf and Spa resort! It was a beautiful resort with so many dining options, incredible service from the staff and romantic views. It was a wonderful honeymoon vacation, thank you Shelli for all our help! The Wear family looks forward to our next trip with National Travel.

Beware of your reservations with this company. 5 out of 6 times used they have completely screwed…read moreup my reservation, then no where to be found when I needed help.

Alamo Hartsfield Airport Atlanta was an absolute pleasure to work with; the team members were…read morepleasant, professional, and welcoming from the time I hit the counter to the time I turned my 2025 GMC Sierra in. The truck was clean, tank filled, and a joy to drive. The gas mileage was spectacular, and the truck was extremely easy to drive with all the bells and whistles. I would 100% rent from Alamo again and will be recommending it to everyone

Got a clean car and outstanding service!! Pricing is normal for a rental car... it's all expensive…read moretoday with such inflation :(