This shuttle service is unfortunately one of the worst customer service experiences that I have…read moreever had. The getting to LAX was fine and when she dropped me off, I said, "see you on Thursday at 11". Margo Stanley, the owner, said it was supposed to be 8. I didn't think too much about it until t was the day before my return. I texted and gave my flight information about my flight and my arrival was 11:30 am. She didn't respond that until 3:47 am which I wouldn't receive until I awoke. So I read the message stating that I had said 8:51 AM when I confirmed, which is true. Ms. Stanley simply stated that she had other appointments scheduled around my original pick up time and she couldn't wait two and half hours for me. No let me ask my other pick up if they want to go eat so we can kill some time. I would've even paid for it. Or even worse, it was a drop off and Ms. Stanley alone wouldn't wait. Overall, just not a person that should be in customer service. She didn't care one iota that I would be stuck there. Ultimately, this means if your plane is delayed for any reason, Margo Stanley, will not be inconvenienced to wait for you. If you want to put that much faith not only in the airline to get you there in time you must pray that Ms. Stanleys other schedules remain intact.Here are the texts which is where our state of humanity is.

Very comfortable riding, attentive freindly professional driver.read more

My husband wanted to try his hand at flying lessons and possibly getting his pilot's license. He…read moresigned up for the Discovery Flight and had an incredible experience with BFC. He was able to be fully hands on for his intro lesson/experience and the process from start to finish was smooth. As the wife, I was able to bring our baby and watch take off and landing. I had my own questions in regards to the process of getting a pilot's license and we met with very friendly staff who were easy to talk to. I was also very comfortable getting a front row seat by the window from their center. Even got to check out the plane after my husband and his instructor landed. I HIGHLY recommend Bakersfield Flying Club if you are looking for this type of service/lessons. Very special thank you to Richard and Adam. It was because of these two instructors that we all enjoyed our time there!

I want to thank Richard for making, the best experience in my entire life…read more Great club, learned so much about flying and simply wow.

It's been quite a while since I've rented with Enterprise and I'm happy I did. I did call at my…read moreappointment time to confirm the vehicle was ready and it was. Once I arrived I was greeted by Jacqueline and she took my information to confirm my reservation and she was very nice. Another woman helped me (I wish I remembered her name) with the logistics of signing paperwork. It took no more than 15 minutes and I was on my way. Upon returning the vehicle, Jacqueline helped me again. I really appreciate the customer service along with the vehicle being ready on time. The vehicle I rented was also great on mileage and it drove smooth as well, Nissan Altima. We'd definitely rent from Enterprise again

When my car was sent to Caliber Collision for repair on 06/22/26, the insurance company rented a…read morecar for me at this Enterprise location. A staff member from this location met me at Caliber Collision and instructed me to drop off the rental car at Caliber Collision when picking up my car after repair. I dropped off the rental car to Caliber Collision in the afternoon of 07/07/26 as instructed. I checked the rental car, and everything looked good. The Rep of the insurance company at Caliber Collision also checked it before checking me out, and did not find any problem. On the next day (07/08/26), I received a phone call from a staff member at this Enterprise location. After asking me about my experience with their rental car, he asked whether I noticed any scratch on the passage side. I told him that I checked the car and the Rep of the insurance company at Caliber Collision also checked it, and there was no damage when I returned it. I asked him whether he picked up the car from Caliber Collision the same day I returned it. He said that usually they would pick up the same day, but they were short of staff on 07/07/26, so had to wait till the next day. As a result, the rental car was parked at Caliber Collision over night. I said as the car was not damaged when it was with me, I could not do anything about it. I suggested him to check with Caliber Collision and to find out whether they had a camera to record what happened. He said he would check with Caliber Collision. I did not hear anything from Enterprise for two months, so I assumed that the issue had been resolved. Unexpectedly, I received an email from Enterprise on 09/09/26, with a bill of $493.60. I responded the same day, and made it clear that there was no damage when the rental was was with me. I received another email from Enterprise today (09/11/26), with the same bill. I responded and also called Enterprise. The rep who answered my phone said, based on their rental contract, a customer is liable for any damage before Enterprise received the car. That is ridiculous! I dropped off the car to Caliber Collision as instructed by Enterprise staff during business hour. It was checked by me and the rep from insurance company, and no damage was found. Enterprise staff did not pick up the car the same day due to staff shortage (that was Enterprise's problem, not a customer's problem) and let the car stay at Caliber Collision overnight. When they picked up the car on the following day, they found scratch and questioned customer. When customer asked them to check with Caliber Collision, they did not provide any update for 2 months and then sent a bill. I would not trust this Enterprise location anymore. I recommend other customers also stay away from this location. If you have picked up a rental car with them, make sure to have their staff check the car with you when dropping off. DO NOT follow their directive to leave it elsewhere. You may receive a bills months later for damage that did not occur when the car was with you.

Best Hotel I've been to in California!! Very laid back beautiful town. Easy to get to from the…read moreBakersfield ​airport​. My Uber appointments didn't have any issue getting to the Hotel. I think your experience begins when you arrive to the property. Both hotel agents I spoke with were kind and friendly. The rooms I had was the cleanest room I've ever been is. ac and lighting in my King Room were perfect. Very glad I stayed at this hotel. Never had been to Bakersfield, and being that I used to live on the Monterey Peninsula, I was so impressed.

This hotel charged me a "no show" fee for a cancelled reservation, which was cancelled (and…read moreconfirmed) on the Best Western website. They claim it is their policy and refuse to refund it. A sketchy franchisee to say the least - steer clear!

I am so happy to have booked a room here! I booked a one…read morenight stay after Coachella, as this is my midway to driving home but I needed the rest and reset so I can leave tomorrow morning! My room is very comfy, the bed so comfy and the pillows are very nice! I love how spacious the room is for me! I am writing this as I am in my room but shoutout to both Rozeanna and Dorothy for being very hospitable towards me! Rozeanna let me check in early at 12pm without charging me an early check in fee and being very accommodating me with using tape for my car window to cover up with a trash bag! Dorothy for letting me borrow a block for my iPhone charger as I did not have one and being very generous to lend me this for my stay, and yes, I am returning the block back to them tomorrow morning! Management, please give these ladies a raise! This will be the hub for me every year coming home from Coachella!

I haven't stayed here in three or four years but it's pretty much the same from how I remembered…read moreit. I was here about a week ago for one night and booked a King Standard room, which was one of two options available at the time I made the reservation (about two months ago). The cost for the night was about $133 including the taxes. The incidental hold is still $25 but the front desk staff didn't mention it when I checked in. I had to look up the hold on my bank account later to verify the amount. This also happened at another Holiday Inn I stayed at the day before. I don't know why the desk staff are not informing guests about the incidental holds. I tried connecting to the hotel's wifi but the connection was really slow so I used my data plan instead. The room was alright but the mini fridge hummed a lot during the night. There are exits to the parking lot by the stairwells but you can't reenter through these doors. You have to go around through the lobby to get back inside. I had to leave really early so I didn't stay for breakfast. The offerings were the usual hotel staples: eggs, sausage, cereal, bread, juice, etc. On my way out I saw a delivery truck and the driver bringing in boxes of refrigerated vegetables. I don't know what they were for, but they weren't ingredients for the breakfast items.