For a little context, I've been flying with this company for almost 20 years and have been a Rapid…read moreRewards card member since 2013. I can't believe how I've been watching this company go down the drain over the past couple years. I'm a larger customer, over 6 feet tall and over three hundred pounds, and over the past two years it's been harped on by the staff more and more, I've watched them try and nickel and dime their customers, jack up the prices, and over all they're turning into the same kind of crap I've avoided with every other airline out there. I regularly take this same flight to go visit my home town, and a flight that used to cost about $250 on a bad day with A1-A15 boarding round trip is now going to cost double that BEFORE they try and say I have to pay for an extra seat that "Might" get refunded if the plane doesn't fill up. Mind you, I tend to sit near the mid/back of the plane anyway because I know it's not ideal to sit right next to me anyway and I pick an edge seat knowing my knees will be bashing into everything. So, why am I writing this now? Because it's getting worse, and it's about to make me cancel the card I've had for years and just go with a competitor, because there's NO value with Southwest anymore. My card member rewards are downgraded as of this year, my flight is costing me more just to get there, I'm being hounded to buy a second seat and they "Might refund it" I Really, truly hope whatever insanity has taken over this company gets washed out in the coming months. I'd love to keep giving them my money, but American at least doesn't pretend they care about me as a customer. And by the way, Yes, my ass DOES fit in the seat.

Information about flights were updated regularly. Boarding went smoothly. I really like that…read moreSouthwest scans tickets for us, rather than having us do it ourselves (speeds things up). Jetways were clean. This Amarillo Southwest location is a good one.

OMG. How do i start. First. Worst seats ever. I think AA purposely made the seats 27 inches. So all…read moretheir customers are skinny young people. Not elderly people. Then we travel from LAX to MIA. Then MIA to BGI. Barbados. No luggage in Barbados. AA. Yes we will get that to you at the next port of call. No luggage at any port of call. what a shitty cruise wearing the same clothes day in an day out. Then AA will deliver your luggage when you return. 3 weeks later. no luggage. I call. Dropped calls. People who don't know shit. Tried to call CEO. Surprising a big run around. Keep you in the loop. Don't fly AA

It is a shame, business hours, a not a single person working. Line of people waiting, not even a…read moresign saying "I will be right back" or something like that.