I wouldn't recommend C&B Auto to my worst enemy. This review will cover two things: long repair…read moretime and not locking the cars they work on. To begin, I brought my car in for a simple rear passenger side dust shield replacement. This is something i would normally do on my own but I'm not in my hometown and don't have the usual amenities to fix it. Anyways, i called C&B before deciding to bring it there and they said it could be done by the end of the next day, perfect! I bring it there, wait the entire next day....nothing. I call the next morning and not done, all good no worries sometimes a time estimate is wrong i get it. However, this pattern repeated for the 2 and a half weeks, i was carless for 2 and a half weeks. I called a total of 5 times, each time getting another excuse to be late. Although the mechanic was short on hands he never gave me a good estimate on when my car would be done and didn't seem to ever give me priority or care even though i called so many times voicing that my car isn't done yet. This is only the beginning though. Here's the real kicker and is why you should NEVER GO HERE. I finally go to pick my car up, i was upcharged and i was just ready to leave. I open my door, "hmmmm thats strange, mud all over and a ripped up piece of paper with a toilet scrubber underneath it." I grab whatever the hell this is and hand it to hiim, he says "oh yeah we don't lock our cars, so bums like to rummage thoruhg them." EXCUSE ME, an establishment that works with other peoples property and also takes the keys for said property DEOSNT LOCK THE CARS. I would like anyone reading to know that when first brining my car in i saw a sign that said something along the lines of "dont leave any valuables in your car. people have been known to smash windows." So careful reader, does that to you sound like "oh we dont lock the cars, so anyone can go through them" NO IT DOESNT. That to me sounds like if you have your purse on your seat, we'll lock the car but we cant guarantee someone wont break in. So I dont decide to take anything out of my car because the only things you can see are my ice scraper, two stuffies, and a blanket zipped in a plastic bag. Back to my car, the center console was rummaged through, the back seats all had been put down, mud was covering the floormats, the cupholders were thrown on the ground, the headrest had been removed and then put back on, I know it had been removed because a stuffed rabbit keychain i keep on it was taken off and you can only do that if you take the headrest off, and my windshield scraper was fully extended. What was taken was all the coins in my center console, a box of tissues, hand sanitizer, and a blanket my recently passed mother had made for me that i keep in the back. Overall not much financially stolen, but emotionally it was so draining to have to go through this. Please never let anyone you know go to C&B auto, they don't care about your well being or your personal belongings. They never consider the emotions of their customers. I would like to save as many people from the emotional turmoil that i had to go through having to deal with C&B, so please DONT GO HERE.

by far the absolute worst auto repair experiences in town. I try to be fair give the multiple…read morechances to correct mistakes or fix their short comings but for some reason even across multiple different vehicles they just can not get it right Any car I bring there they just fuck it up keep it for a whole ass week make my car smell like shit and hand me the keys with my gas depleted and the problem area on my car not even touched . I have been consistently bringing in different vehicles over the span of the past 6-7 years because it is the closest shop to me all of these except one car I had diagnosed by professionals at monro tire in north Syracuse and for some reason still decided to cut costs let the "skilled mechanics" here have a look at it without fail each time I received one of the cars it was in even worse condition than before I mostly chalked it up to my poor maintenance on my part or simply the cars being older models. Each time I received the cars minimal work was done to fix each problem and I mean each problem. After days of driving on C&B repairs the problems have returned. normally I just take the cars to another shop after and get the problem repaired at another shop. but that one odd car that I solely let C & B auto work on has been deemed unsafe to to even be near. I am not usually one to post online reviews or even a person to go out of their way to spread awareness of a situation but once my family has been put in danger it is a whole nother ball game. I finally brought the C&B car to get diagnosed because of a an issue that had been persisting after around 3 or 4 visits to C&B around a month or 2 ago also paid full for each of those visits and finally grew beyond impatient and decided C&B has finally lost it and proved to me that they have no idea what they are doing which is okay but go get recertified instead of shameful half ass repair jobs moving on took the C&B car to a shop and come to find out what I thought was a small little noise was actually my car basically about to kill it self in a and could have totally been avoided if they actually did their jobs properly quite literally glossed over a major detail that caused my car to become a literal death trap. Putting not only My family and I in danger but also the general public. I can not believe I was actually charged hundreds of dollars for my car to smell like straight pungent ass and nothing more. I have spent thousands here and even took my cars to a shop affiliated with C&B with the same results I am absolutely done with these menaces Reform, new ownership, training something needs to be done before this place is deemed fit to service automobiles again. Just shut the whole place down fucking horrendous please think of your families safety and take your car to an actual garage please genuinely BEWARE I have heard this testimony from everyone I know but did believe it until I experienced for myself. The only people I know who could vouch for the shop were people who personally knew the owner whose name will not be mentioned because I have some respect for others by the time your car is fully functioning again after C&B service you will have spent enough enough money to buy an entire new car not to mention the ridiculous amount of time you will be wasting never returning but closer shops to the are that are exponentially better than C&B are Garcias auto garage and towing in Solvay Mavis Discount Tire in Tipperary hill Monro tire full service shop in Mattydale north syracuse ( the best) these shops are actually phenomenal will point out every mistake that was made in the repair process to with detailed diagrams, descriptions and explanations of how the machinery actually works and how it was fucked by who ever worked on it last which every time without fail (cause my dumb ass believed they could handle it ) was C&B auto get your shit together C&B unacceptable this is how you actuallly run a business The one thing you can always count on when bringing your car to this shop other than the god awful service is that absolute diabolical smell that I can not stress enough will be ingrained in your car just until your next visit to C&B :) doesn't seem like you give a shit but you lost a handful of long time customers this past week

Excellent customer service from Tina, Ron, Rich and the rest of the staff. Professional, helpful,…read moretrustworthy and kind. I highly recommend!

Worked with Mari. Very understanding and helpful. When the time comes, I will definitely be backread more

Great people, very fair costs on all fronts. Had my truck rustproofed for about $190 and is a lot…read moremore comprehensive (and a lot more reasonable, a LOT) than you'd get from a local competitor and also does annual maintenance follow ups. Will be a while but will actually bring my wheels here once my warranty is up for any work that needs to be done as well. A++

Once again, I found myself at the doorstep of this GREAT SHOP!…read moreBravo to Diane, Kerri and Ron. They all dropped what they were doing to assist me with a new nagging car issue and got me on my way within an hour. I thank you all for your time, efforts and service with a smile. Sincerely, Paul E Clapper

These folks are awesome! Car's AC has been slowly worsening, and they were the only place around…read moretown to figure out what was going on. It did take awhile to get done, but more to do with sourcing parts, but will definitely be using them again.

I cannot recommend Syracuse Auto Works enough! Everything from scheduling to drop-off to pick-up is…read morea breeze. The staff are friendly and efficient. The mechanics always give me a great explanation of what needs to be done (in an educational, non-condescending way, which is important to me as a young woman). The waiting room is very comfortable and you can tell it's an incredibly organized establishment. Their communication is excellent. I will be bringing my car to Syracuse Auto Works for any and all future issues.

I brought a 2022 Polestar 2 Performance, a rare one in Syracuse to this Big4, so happy with how…read morethey took care of the tire replacement. It was a day-and-night difference from another shop I struggled with that week. In the other shop, I was told that the tire would be ready in next day (not available), then 3 day later (not available again) and a week later. In contrast, Big4 got the matching tire next day. .. really saved my week for this rather exotic car. I saw how they meticulous took care of the car. I asked them to use the exact torque (103 lbs-ft) for the wheel bolts, and I saw they hand fastened each bolt with a torque wrench! Then they put the exact air pressure (42 PSI, I didn't tell them but they got it from the door sticker). This 42 PSI pressure is very important for the safe operation of Polestar 2. Overall, they did everything timely (waiting time was very short), yet handled everything very professionally. Some other notes: ---Customer reception area was spacious, clean and welcoming. That space didn't have any "tire smell" that is commonly found in most tire shops. Actually the door had a sign, "don't bring a tire inside" so I could tell they try to make this space as nice as possible. There were two nice old water paintings decorating the wall, and many photos and the big wooden American flag and Big4 sign. I liked how they decorated the reception. ---I saw a firetruck being serviced at another slot. I didn't know a firetruck could be placed in a private shop like this, and that scene was kind of assuring that even a firetrucks being sent here for service. I am so happy to find this shop, and can recommend it to anyone.

Got my front brakes done here, left the lot with them squeaking/grinding immediately (850 btw). I…read morecome back a few weeks later to get it fixed, they try to blame my rear brakes which they didn't do and charge me, I tell them it's the ones they did. I come at the end of the day to pick up the car and am told they found rubbing on the brake/rotor and fixed it at no charge. As I pull out there is no fix, the same noises come from the front of my car. Waste of my time and two missed days of travel for my job.

After a minor fender bender, brought my car here on the recommendation of Dave Pirro Ford…read more Excellent recommendation. Super responsive, fixed my car quickly after obtaining the necessary parts. Did an excellent job. Really acted as my advocate in dealings with insurance. Hopefully won't need them again anytime soon, but will be back if need be!

They worked on my car and brakes. They didn't the work in a day. The the price was affordable.read more

If you are looking for a shop that will be upfront, dependable, honest, and overall good people…read more.. this is your shop. I have struggled with dealerships and chain repair shops not being transparent and trying to take advantage of me. First time meeting the owner and staff I knew they were genuine and care about their work. They took the time to listen and care about my cars needs. To sum it up, great people, quality work, and fair

I had just moved to Auburn and needed brake work done on one of my vehicles; I asked one of the…read moreauto parts stores who they'd recommend. They said to try Xcelerated Auto and I did. And I could not be happier with Joe and Angel's attention to detail with everything from customer service to working on my car! Honest and true, they are my choice for all my auto needs! Don't run, drive to Xcelerated.