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    United Access

    4.3 (30 reviews)
    Closed 8:00 am - 5:00 pm
    Updated 3 months ago

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    The scratch that we caused to the van.
    Melissa S.

    Hello, We were looking into getting a van but because of the way we where treated this last time I don't think you are the company of us, or a lot of people located in Long Beach. Let me start by saying it's not my first time renting from this business, but certainly the last. I am disgusted and highly disappointed. From the moment that I walked into this establishment in Long Beach, California, I was rudely greeted by Cheyenne. I will point out that my son said, "she's not being very nice." Nothing else needs to be said there. I would have let that go thinking she was probably having an off day as we all do. I have attached a picture of the damage that we caused to the van, also the wheelchair that caused the damage. The opening of the door leaves no for error, so if your clients have any kind of body response issue in controlling there wheelchair, forget it! Which is how the scratch came to be. No biggy, we caused the damage, we will fix it. I this made very clear to Cheyenne when I returned the van. I also advised her that she just needed to email Marc and he would take care of it. Marc is the disabled Vet that I drive for. What came after was ridiculous. It took Cheyenne a little over two weeks to gather her proposal. She then contacted Marc and demanded a call back at end of business day. Unfortunately, Marc wasn't able to call her back in time frame she requested. Then Cheyenne sent this email: Please confirm receipt of the attached quote for repair. Please fill out and sign the attached credit card authorization and send back to us as soon as possible. If we do not receive this form by 3:30 PM on 3.11.2020, we will have to proceed with the insurance we have on file to cover the charge. I am not sure, does Cheyenne not understand the demographic of clientele for the company she works for? Well.... at 12:00 Cheyenne took it upon herself to file an insurance claim with my insurance company. Marc then called and spoke to Dean Taylor, who then gave us until Friday, which was perfect. We got the signed payment form sent back. I have sent the following emails to Cheyenne and have yet to receive any kind of response from her or her superiors. Email#1 Cheyenne,  You being the director of anything, particularly "first impressions" is astounding. I am highly disappointed in the way you have been carrying yourself from the moment I walked into your establishment until now.   It is customers that run your company. Your demeanor when dealing with customers is rude and confrontational. Being a business owner myself, WITHOUT customers you have no job.  On your email you stated 3:30 on today's date.  You filed the claim at 12:00 according to my insurance adjuster. What a way to conduct business. Which in fact WE never gave you the impression that we where not willing to settle. As Marc is a paraplegic and in the VA hospital he is unable to perform any of the attached request. I work till 8pm and 3:30 is a bit of a steep cut off.  As it took you two weeks to gather your proposal,  I didn't know we where in such a rush. As from my understanding you just made your first attempt to contact Marc yesterday and demanded a call back by end of day.  At of the end of my day I will send you the credit card form.  Please have your boss give Marc or myself a call tomorrow. Preferably Marc as I will be unavailable. Email#2 Hello Cheyenne, Marc spoke to Dean Taylor yesterday and he gave us until Friday.  He also advised Marc that the claim you filed against my insurance company would be closed.  Has it been closed? If it has not please close the claim ASAP. If it has been closed please process the payment, as I have attached the payment authorization form. If you have any further questions please feel free to reach out to Marc or myself. Email #3 Cheyenne,  With you handling this matter with such urgency at the beginning, I would have thought you would have charged the credit card by now, Please provide us with someone else's email address to handle this matter.  I have sent two email to you and have yet to get any response. If this is how your employees treat disabled people who can't always speak for themselves or have advocates do so is very disappointing! Thank you,

    The cover from my license plate laying on the lift. Cement hanging off on the way home from the Ability Center. Very incompetent
    Michael L.

    I would like to thank Jim from the Ability Center but helping me out today when I went to go get my new lift. It was a few issues and he went way out of his way to help me out. I appreciate you and I thank you again Jim

    My husbands bad ass truck! Thank You Jose Ybarra!!!

    This is a big, huge shout out to Jose Ybarra at Ability Center. Wow! All I can say is this guy was SO GREAT, SO ACCOMMODATING, ON THE MONEY, ON TRACK AND ON TIME. We live in Las Vegas and have an Ability Center here, and went to Long Beach to have our truck done. It is beautiful! If anyone needs to learn about what AWESOME customer service is, they need to go to, talk to, and learn from JOSE YBARRA!!!!! PAY THAT MAN A LOT MORE MONEY!

    Love this van!

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    14 days ago

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    Monique M.

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    1 month ago

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    Monique M.

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    8 months ago

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    Monique M.

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    7 months ago

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    Monique M.

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    2 years ago

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    Monique M.

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    3 years ago

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    Monique M.

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    6 years ago

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    4 years ago

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    Monique M.

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    2 years ago

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    Monique M.

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    5 years ago

    Had a good experience when they moved my hand controls from my other car to my new one.

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    6 years ago

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    Monique M.

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    8 years ago

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    8 years ago

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    7 years ago

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    Monique M.

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    7 years ago

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    Monique M.

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    4 years ago

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    8 years ago

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    7 years ago

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    Monique M.

    So thankful for your business and kind words of Ability Center Dana.

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    10 years ago

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    10 years ago

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    11 years ago

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    11 years ago

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    7 years ago

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    10 years ago

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    Monique M.

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    10 years ago

    Amazing Group of People!!!!!!! Would highly recommend Ability Center of Long Beach!!!!!

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    Monique M.

    Thanks for the kind words Jesse!

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    8 years ago

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    10 years ago

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    Monique M.

    Thanks for the kind words and your business Jeannette!

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    10 years ago

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    Monique M.

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    10 years ago

    Very good experience. Friendly, helpful staff. Van worked exactly as promised, no problems. Recommend them.

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    10 years ago

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    Ask the Community - United Access

    Review Highlights - United Access

    Jim guided throughout the sales, delivery, and showing various features of the device in an outstanding manner.

    Mentioned in 7 reviews

    Read more highlights

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    The staff were very helpful! They had all the supplies I needed. The staff are super wonderful at…read moreresponding to any and all questions. Highly Recommend

    VERY DISAPPOINTING experience. We rented an electric wheelchair for our father, a disabled veteran…read morewith Parkinson's, and were initially glad to find availability. Unfortunately, we given only a brief demonstration of how the wheelchair operated, with no written instructions, manual, or supporting paperwork provided. There was also no assistance offered in getting the equipment to the car. During pickup, my husband overheard staff mention that the unit could be difficult to charge, which raised concerns. When we attempted to use the wheelchair during our trip, it powered on, light flashing but would not move at all. By that point, we were too far away to return to the store, and without any instructions, we were left trying to troubleshoot on our own. Most concerning was the response when my elderly parents called to report the issue-- they were met with a dismissive and defensive tone rather than empathy or a willingness to help. The interaction was particularly upsetting given their age and the circumstances. After returning the wheelchair, no resolution or follow-up was offered, despite being told the owner would call to discuss our concerns. That never happened. We have rented medical equipment across the country for many trips and have never encountered such a lack of support, professionalism, or basic customer care. This experience was both frustrating and disappointing, and we DO NOT recommend this business.

    Alpine Home Medical

    Alpine Home Medical

    (22 reviews)

    $

    Initially, I went in there to buy a blood pressure sleeve for my wife because I thought the one…read morethat she had was not correct. The gal refused to sell me one because she said mine was perfect for her, and didn't want to take my money. I was very impressed with that. Most entities would sell you one anyway, in my opinion. In fact, we went to another store first to buy a cane, and the lady sold us something that we couldn't use and try to sell us other things that we didn't really need. Long story short, we ended up buying a cane and eventually a electric wheelchair. They also gave us a sample of a CBD Balm, and said it will immediately take the pain away from my wife's arthritis in her knee - with a comment that "I know you will be back to buy the product because it has worked for everyone that I've done this with". They were right! The pain goes away immediately, and we have probably recommended this product to at least 10 to 15 other people who suffer pain from arthritis. What impressed me the most also, was the attitude of their customers coming into the store to buy something. Most of them seem to be repeat customers. I've also ran into friends that know the store, and say it's the best store for product, service and value. Everybody there is very professional, they know their products, and the service is way above any five star rating I could possibly give. Not only do I recommend this store, we also have become a part of their family.

    I took my four wheel Mobility Scooter to Alpine Med supplies when it wasn't working properly…read more Ben quickly discovered the problem. He said the only way it could have broke in this manner was dropping it I had taken it on a trip and apparently the airline dropped it. I didn't report it right away, so I just paid out of pocket. Next trip, I will check immediately and file a claim if it breaks again. I heard this happens often with the Airlines. It didn't take long for the part to come in and the Scooter to be repaired. So now I'm out and about on my scooter, causing trouble. Whenever I need any supplies, I'll definitely go to Alpine. I give them a five star rating!

    United Access - mobilityequipment - Updated May 2026

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