Service and communication were excellent. We had somewhat of an urgent situation getting back to Arizona and they rushed us right thru the process! So great!! read more

This place is a game changer for me and and an absolute blessing. It was worth every penny to be able to get my mom (95, Alz, wheelchair) out for church and Easter. I have researched places extensively and finally found a place that is local (OC places charged more to get to us). Many arent open on weekends, others charge by the hour plus mileage on top of a round trip rate and yet others are for medical transport only. Insurance transport requires 24 hour notice for wheelchair with a time limit for "essential" errands (gym,market) which aren't where we want to go! With United, I drove the van and we could take our time for church, visiting friends, and lunch. I rented twice and both times the vans were new and easy to drive. My mom did not feel every bump in the road and the ramp lit up at night which was helpful. Ask for Lisa Montanez. She is amazing and came in early Sunday morning so I could take my mom to church and out for the day, instead of renting for the entire weekend (closed SatSun and normally you have to rent Fri-Mon). I am recommending this place to all my friends and now I can get my mom out every month. I hope this review helps save someone hours of research and calls and caregivers guilt. PS. There was even room in the back to take her portable potty with us for Easter dinner at my family's house. read more

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Kevin and Jim took great care of us. I went through driving rehab following my stroke and found that a spinner knob and cross-over turn signal helped me drive safely. Jim tried every possible means of getting me an electrical turn signal module for my car, but no company was able to build a module compatible with my car. I had to settle for a spinner knob and cross-over lever for my turn signal. It took less than 2 hours to assemble. They have a comfortable waiting area with two restrooms and plenty of snacks, coffee and soft drinks. I hope you don't require adaptive devices to assist in driving, but if you do, these Gus will take great care of you. read more

United Access - Adaptive devices added to my car - Mobility Equipment Sales & Services Near Me - Long Beach, California

If you're looking for a rental van to assist with your travel needs while in the area, look no further than this location right here. Speak to Lisa! She was incredibly patient, explained the full process of how to rent an accessible van (along with how to operate all the bells and whistles), and was even willing to meet me a little outside their business hours. This office and its staff absolutely know what it means to offer a customer centric expereience and I am grateful for that. My friend, who needs certain accomodation, were very pleased with this vehicle and will certainly be bringing our business back! Thank you Lisa and thank you United Access! read more

Drew was the best ever honest, caring, knowledgeable and willing to answer all questions. So 5 stars for him and the support group! But corporate not so much, sent an email flyer in June 2024 saying that if we bought a van from them a $500 check would be sent, asked several times. And response soon, will be soon, it is now September and please be very careful dealing with them and only trust Drew to buy from, do not trust any corporate communication! read more

This ability Center is 3 miles from our house so it makes this location convenient but the problem is we called 3 different times in August to make an appointment and the secretary said they would call us back well we are still waiting they never called ended up driving all the way to Stanton to get our van lift repaired We've used this Long Beach location in the past, with no problems much more convenient Anybody that depends on a handicapped van for a special need child or adult knows how valuables these vans are, would have been much easier to drop the van off here (locally) and get ride back home versus the Stanton location read more

Hello, We were looking into getting a van but because of the way we where treated this last time I don't think you are the company of us, or a lot of people located in Long Beach. Let me start by saying it's not my first time renting from this business, but certainly the last. I am disgusted and highly disappointed. From the moment that I walked into this establishment in Long Beach, California, I was rudely greeted by Cheyenne. I will point out that my son said, "she's not being very nice." Nothing else needs to be said there. I would have let that go thinking she was probably having an off day as we all do. I have attached a picture of the damage that we caused to the van, also the wheelchair that caused the damage. The opening of the door leaves no for error, so if your clients have any kind of body response issue in controlling there wheelchair, forget it! Which is how the scratch came to be. No biggy, we caused the damage, we will fix it. I this made very clear to Cheyenne when I returned the van. I also advised her that she just needed to email Marc and he would take care of it. Marc is the disabled Vet that I drive for. What came after was ridiculous. It took Cheyenne a little over two weeks to gather her proposal. She then contacted Marc and demanded a call back at end of business day. Unfortunately, Marc wasn't able to call her back in time frame she requested. Then Cheyenne sent this email: Please confirm receipt of the attached quote for repair. Please fill out and sign the attached credit card authorization and send back to us as soon as possible. If we do not receive this form by 3:30 PM on 3.11.2020, we will have to proceed with the insurance we have on file to cover the charge. I am not sure, does Cheyenne not understand the demographic of clientele for the company she works for? Well.... at 12:00 Cheyenne took it upon herself to file an insurance claim with my insurance company. Marc then called and spoke to Dean Taylor, who then gave us until Friday, which was perfect. We got the signed payment form sent back. I have sent the following emails to Cheyenne and have yet to receive any kind of response from her or her superiors. Email#1 Cheyenne,  You being the director of anything, particularly "first impressions" is astounding. I am highly disappointed in the way you have been carrying yourself from the moment I walked into your establishment until now.   It is customers that run your company. Your demeanor when dealing with customers is rude and confrontational. Being a business owner myself, WITHOUT customers you have no job.  On your email you stated 3:30 on today's date.  You filed the claim at 12:00 according to my insurance adjuster. What a way to conduct business. Which in fact WE never gave you the impression that we where not willing to settle. As Marc is a paraplegic and in the VA hospital he is unable to perform any of the attached request. I work till 8pm and 3:30 is a bit of a steep cut off.  As it took you two weeks to gather your proposal,  I didn't know we where in such a rush. As from my understanding you just made your first attempt to contact Marc yesterday and demanded a call back by end of day.  At of the end of my day I will send you the credit card form.  Please have your boss give Marc or myself a call tomorrow. Preferably Marc as I will be unavailable. Email#2 Hello Cheyenne, Marc spoke to Dean Taylor yesterday and he gave us until Friday.  He also advised Marc that the claim you filed against my insurance company would be closed.  Has it been closed? If it has not please close the claim ASAP. If it has been closed please process the payment, as I have attached the payment authorization form. If you have any further questions please feel free to reach out to Marc or myself. Email #3 Cheyenne,  With you handling this matter with such urgency at the beginning, I would have thought you would have charged the credit card by now, Please provide us with someone else's email address to handle this matter.  I have sent two email to you and have yet to get any response. If this is how your employees treat disabled people who can't always speak for themselves or have advocates do so is very disappointing! Thank you, read more

United Access - The scratch that we caused to the van. - Mobility Equipment Sales & Services Near Me - Long Beach, California

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We needed Wheelchair Access Van for 3 days. They're most helpful in explaining use of WAV we rented. We enjoyed use of it. We recommend this business. Even when we returned the Van the manager who helped us is really helpful & knowledgeable. Thanks read more

I cannot say enough good things about United Access and my service advisor Joaquin Garcia. I bought a wheelchair van from Craig's list without an inspection, which was, clearly, a mistake. I took it to United Access and Joaquin's team took it apart and got the wheelchair accessible components working smoothly. But, in the process, I learned that wheelchair vans are extremely complicated and, the older they are, the more difficult it is to get missing parts. Ultimately, they weren't able to get one component. It works, it's just not quite perfect. The cost of the repairs was much less than I expected and the entire experience was A+. If I had it to do over again, I would have gone to them first. They have reasonably priced vans that come equipped with all the necessary accessories (which my Craig's list van did not). Even if you decide against buying from them, you'll learn so much about what you should look for in your search. Thank You United Access. You earned a ten. read more

Had a good experience when they moved my hand controls from my other car to my new one.

I would like to thank Jim from the Ability Center but helping me out today when I went to go get my new lift. It was a few issues and he went way out of his way to help me out. I appreciate you and I thank you again Jim read more

United Access - The cover from my license plate laying on the lift. Cement hanging off on the way home from the Ability Center. Very incompetent - Mobility Equipment Sales & Services Near Me - Long Beach, California

Last week, I received great service from Robert C. He continues to be very competent, reliable and trustworthy over the years! J. D. read more

I have had a lift installed on my Sprinter van here and have been in several times and everyone there is great to work with! I worked with Jim MacDonald when I got the lift installed and he is an absolute pleasure to work with. Super responsive, easy to talk to and he is extremely knowledgeable. When I have gone in for service or to get something looked at all of the service guys are very familiar with the lifts and have been doing it for a long time, not to mention, very nice and easy to talk with as well. Also, I spoke with Dean who I believe is the general manager there, to let him know that his guys were really helpful, and he ended up talking with me for 10 or 15 minutes and he is a very nice guy. You can tell that he gets along well with his employees and actually cares about his customers. I would recommend for any of my fellow quadriplegics and paraplegics to use these guys. Oh, I forgot to mention that we were talking about getting an extra battery installed in the Sprinter van and decided it wasn't necessary and when we were looking at the receipt realized that they had the extra battery install on there. They had in fact installed the extra battery and the work was incredibly clean but he took off the charge and let us keep the work because it was their mistake. But because of this I can verify their workmanship is very nice and leave a review about it. Thanks Jim! read more

We were stuck in Long Beach today due to fouling the door up of our new VMI van. We could not open or close the door correctly and the back up system did not work. The folks were great on the phone, walking us through procedures to get on the road and then stopped by their shop. Their tech, Randy, diagnosed the problem getting fixed it in an hour, getting us on our way. Hats off to you guys! read more

Had some work done here for the origination that I work for and was disappointed in the stability of the wheelchair modifications. It seems that the welders at this company could use a refreshers course in making sure that their tack welds are strong enough to support larger patients. I do not put this experience off on the rest of the staff of Ability Center but they need to recheck the work and background of the welders who they employee. This is not quality workmanship. Someone could get hurt if the modification are not up to code. I am lucky that I have a family member that redid the job clean and fast. My brother-in-law said that it looks like a high drop out did the welds. Time for HR to do a better background check on its employees. Edit: 12/27/18- Because of Monique's quick reply to this situation I am upgrading my review. Monique- Please make sure that all welders backgrounds are reviewed. read more

Ability Center, Long Beach is the place where we Bought our Van, Honda Odyssey 2013, in 2020. My wife Virginia and me Charlie who are both physically disabled has never looked back since we bought the Handicap Accessible Van, that the GM Dean sold it to us. God Bless Dean he gave us the Best Van for it performs so well. When ever we have small hiccups in the correction of the automotive mechanism of the Ramp or The Q Locking system, Jim "The Mechanical Brain and Soul," besides not to mention the man who goes the extra mile to reach out to people like us in our limitations, is a testimony in itself to the Honesty, Credibility and the Service-Mindedness of the place and Staff. John and Randy deserves special mention to their quality of work and Customer Satisfaction. Not but the least Makella, with her cheerful disposition in her Front-Desk job is an asset with her PR skills thus making the Company proud with this excellent Team. Charlie & Virginia - April 20th 2022 read more

Very accommodating. They allowed me to transfer my hand controls from my old car to the new. However it took a call to the manufacturers to convince them. Also the labor just to install was $650 which I found was about 100-200 more than other places. I went with this place because they installed the original hand controls. read more

This is a big, huge shout out to Jose Ybarra at Ability Center. Wow! All I can say is this guy was SO GREAT, SO ACCOMMODATING, ON THE MONEY, ON TRACK AND ON TIME. We live in Las Vegas and have an Ability Center here, and went to Long Beach to have our truck done. It is beautiful! If anyone needs to learn about what AWESOME customer service is, they need to go to, talk to, and learn from JOSE YBARRA!!!!! PAY THAT MAN A LOT MORE MONEY! read more

United Access - My husbands bad ass truck! Thank You Jose Ybarra!!! - Mobility Equipment Sales & Services Near Me - Long Beach, California

I bought a van from them this feb. they were able to get the one I wanted and fit it with the appropriate controls very quickly. Very happy with the service during the sale. I have been back for a controls adjustment and to fix a blown fuse and the took me in super fast and got it adjusted quickly. They diagnosed and fixed the fuse same day. Very good after sale service. read more

United Access - Love this van! - Mobility Equipment Sales & Services Near Me - Long Beach, California

The folks that work here are all about the customer. I cannot express in words how wonderful staff is here. Deanna is so pleasant and helpful. She has excellent customer service skills. Jason the installer, also is a great employee here. Thanks Deanna and Jason! read more

I bought a van from these people who at first seemed nice. HOWEVER after driving off the lot it's been a nightmare. Here is what you can expect. 1. I had to go back 6x to get paper work they missed for me to sign in the first place. 2. They didn't complete the recalls that was listed on the car fax 3. Smog check was not done. 4. Kept my car 1 week to fix it for it to be only a software issue that would take 1 hour. 5. Fought with me to fix things that were covered under the 90 day warranty. 6. One of the guys said well if you don't like this van get more down payment and i'll sell you another van. Go ask your friend in NY for money (she had already helped me with money) 7. Said "its something with you ever week. Um NO it's something with your van every week! 8. Serious issue with the car power totally dying while driving on highway could cause death and the guy tells me oh it's nothing. If it's nothing why is it a recall and cars coming at you at 70+ miles an hour and your car dies and it's nothing? 9. They try to find ways to weasel out of paying to fix warrantied items. I am sure they will discredit all this I write but i do have documentation of it all. I get no joy or kick out of complaining. In fact i'd rather just have a happy safe purchase and be on my way. But this place has no compassion of who their clientele is. Handicapped people! We are not buying it for luxury but for necessity, Make it safe! I liked these guys in the beginning but they showed their true colors after the sale. They are in a field that should show more concern and compassion, not just sell vans. They did fix all items but it was like dealing with the keystone cops or some 3 ring circus. read more

Went to center for some work was told a price when it was done I ended up paying a lot more had no choice .I wanted my cart back I don't know what happen they gave me reason and that which did not Iunderstand and took time which was not my fault handed me the keys said goodby read more

I purchased a new Ford Explorer from Ability Center a few months ago. There were a couple of issues which Dean, Robert and Jim worked quickly to resolve. Jointly they problem solved to address all of my concerns and figure out a solution to help me be more comfortable driving with my unique set of needs -- height, balance, lack of core, etc. I feel very confident in their ability to address the individual needs of those who use adaptive vehicles. read more

I want to start off by saying a big thank you to Deanna and the Ability Center. The process of finding the right place was difficult. I made several calls to other businesses and I couldn't find the right fit until I called and spoke to Deanna. She immediately made me feel comfortable. She gave me all the information I needed with efficiency. She was even able to to schedule the appointment for installation the very next week! She was in constant communication and delivered on the promises she made. The vehicle was done on time and the price was as promised. Thank you Deanna and the Ability Center for making this an easy process. read more

Amazing Group of People!!!!!!! Would highly recommend Ability Center of Long Beach!!!!!

While everyone was nice at this facility, Jim's customer service was 5 star all around! Bought an electronic hand control for my car. Jim guided throughout the sales, delivery, and showing various features of the device in an outstanding manner. Just a minor comment. Water dispenser is hidden from view in the lobby and need to be repositioned. read more

They were fantastic. Very helpful and knowledgable and made this an easy headache. I would highly recommend them for any of your mobility needs. read more

Not a big place, and a little out-of-the-way for us, but what great service! Had shopped around a bit before finding Ability Center online. According to the website, it had the vehicle we were looking for in stock and at a good price. So, by email, phone, and then in person, we followed up. Greg provided excellent service throughout. Very happy with our purchase! read more

Very good experience. Friendly, helpful staff. Van worked exactly as promised, no problems. Recommend them.

If you are in need of any type of mobility device do not think twice and go directly to Ability Center in Long Beach. After a serious car accident I was sent to the Ability Center by the rehab folks in Downey. Jim and his staff were great. Recently I bought a new car and needed my hand control in my new car. After speaking with Jim, Deanna the vehicle service administrator was able to fit me in and they, once again, did excellent work, it was perfect. This is a great company with an excellent, most helpful staff. read more