This is the most customer friendly company I've dealt with. I'm a retired Nurse Practitioner. I've…read morehad to advocate for clients with a number of medical needs and have several customer "unfriendly" Businesses I've had poor service from. In this case Roy bent over backwards to make the exchange of my 4-wheel gogo scooter for a Pride Mobility Victory 10 3-wheeler without any problems as a "one time courtesy exchange" 5Star rating Stephen M Nurse Practitioner

So I went into pick up and pay for some arms for a wheelchair that I had spoken to Alejandra on the…read morephone about. Plenty of staff to help Looks like they might be overstaffed even. Was able to pick up the arms but they did not have the bolts available. Went back to the person that needed the arms installed them using the existing bolts that were in place as apparently seems to be universal. Things seem to workout and the arms were set aside tagged for me so when I went to the front desk I was able to ask for them. Looks like a store where you'll find most of the medical supplies you might need for your accessories as well as wheelchairs etcetera. I'm guessing there's not a lot of competition locally for it so I'd imagine you'd find it here if you're looking for it and need it in a pinch rather than ordering it online and waiting for delivery. Price: $15

My name : Roy Taylor…read moreThe only thing I can say is that they are great understanding and professionals at what they do. My chair is a HD 450 pounds along with my spinal injury of C3 to C7 stenosis and my arthritis They keep me very very good shape.. Michelle who's right away is having her first baby in June this year congratulations and Manny who's on vacation are the two top people in the industry to do the job correctly and professionally whenever I need something done manning‍ is here. You have to be replaced. the chair .. they brought me a replacement two days later my chair was brought back. ... He's coming back next week to redo the tires. Look, I'm a dual Ampatee above the knee I can't live without a Wheelchair. It's my lifesaver with my arthritis. I cannot have a manual chair so Superior just like my God and my mother . I have nothing but blessed AAA marks to say but Superior mobility everybody have a beautiful and enjoyable summer coming Roy Taylor. Again, that's all I say a blessed remarks to the lady in the office Michelle happy congratulations in June a baby girl

You asked what can improve their technicians and the people in the office. They don't know if…read morethey're hit from their behind. It took the technicians eight months to bring my son two batteries for his wheelchair and his been eight months since they ordered parts for his wheelchair supposedly and it has never been done, and my son is being affected, but not having those parts for his wheelchair. He's actuator on his leg while we call hangers and his affecting his knees because he not not see is not seating properly due to the fact that the technician they don't know what they're doing or they just lazy because they could've ordered those parts and they haven't been done every time I called. I was dust the boat somebody else it's a shame that this company been around forever, but it takes forever to get anything Done

They didn't respect that the device that was sent was missing items and the brakes are bad. It…read morerequires more money to condition the rollators to be used.

Needed to rent a wheelchair for a month or two because of my knee surgery at a reasonable price…read more Alfredo had my chair ready and even added an extended right leg rest. He also showed me how to operate all the adjustments. The store is very clean and well organized. I would highly recommend!

Doug was very helpful and kind, he went out of his way to help me…read more I would definitely use this company again and highly recommend them to anyone looking for reliable service. Sandra Garcia

On February 10, 2026 I went with my father-in-law to Specialty Medical to purchase an electric…read morewheelchair. I was the one communicating with the owner, Doug, during the visit and he even texted me the receipt directly while I was standing there in the store. Within a day or two, around February 12th, we decided to cancel the order. From that point forward we spent weeks calling and trying to get a refund. On March 12th I texted Doug again regarding the refund. Screenshots of that conversation are included with this review. In those messages he discussed giving a partial refund and repeatedly asked that we remove the review. On Friday March 13th I personally went back to the store and picked up cash from Doug in the amount of $2,355. Even then the full amount was not refunded despite the order being cancelled almost immediately after the purchase. After I posted my original review about the experience, Doug began calling and texting me asking that I delete it. I have included screenshots of those communications so people can see exactly what was said. Doug also replied publicly to my previous review claiming that I was not a customer of the business. That is not accurate. I was present in the store during the purchase, communicated directly with Doug, received the receipt from him by text, and I was the one who returned to the store to collect the refund. I have also included screenshots of the original review that was removed. People rely on reviews when making important decisions, especially when purchasing medical equipment. Because of how this situation was handled and the communication afterward asking that the review be removed, I believe it is important to share my experience so others can make informed decisions. All of the statements in this review reflect my direct experience with this business and the communication I personally had with the owner. Supporting screenshots have been included for transparency.

Great place get granny a wheelchair. Super nice service. Lots of stock to choose from. Used and…read morenew. Lots of other healthcare need items in store. Got a good deal on a used wheelchair. Looks new, cant go wrong. A+

Jim is so nice such an easy person to talk to. He explained different options and took the time to…read moreproperly diagnose issue with Scooter after replacing new batteries and getting it going again. Everyone at the shop is super helpful and friendly and they have many different supplies for people with mobility And all kinds of grab handles and different things to make life easier. My sciatica nerve is out in my back and I can't lift anything and I can barely walk so im going to be using the scooter to walk my dog

Convenient and fast! Friendly and knowledgeable customer service! Great for getting items you need…read moresame-day and can't wait for online shipping!

Well equipped, nice people but they don't advertise a very important bit of information that a new…read morecustomer should know. Theyre only a retail store They don't take insurance

If you need a mobility scooter repaired, DON'T COME HERE. They can't help you. Contact So. Bay Home…read moreHealth Care at 19801 Hamilton Ave by the 110 freeway a few minutes away. Please remove your business from being listed under mobility scooter repair. I wasted time and gas only to be told you don't do those repairs anymore because of don't have the manpower. Don't wait until customers show up at your doorstep to let them know you don't provide a service you're listed on Yelp as performing.

This is a wonderful service. I used them to install grab bars. Blanca is the one in charge of the…read moregrab bar services and she is such a pleasure to work with. Our installer was excellent as well. He was very nice and friendly and he hung the bars perfectly. Great customer service, good communication, and wonderful work. Highly recommend.

Keith fixed my scooter for me and adjusted the seat for my knee, while I waited. He was very…read morehelpful. This is my second time coming here always pleased with the service. I highly recommend Wellness Medical.

I have purchased several items from this medical supply store including a very nice lift chair,…read moreshower chairs, rolling walkers, and other items. I have always received courteous service. Their pricing is quite reasonable especially when the ability to try out and handle the equipment before purchasing is considered. I have found that this local medical supplies store can often supply a much needed item immediately instead of ordering an item online and waiting for it to be delivered. I highly recommend this store when you need a quality medical supply quickly.

After an extended wait for Medicare to authorize purchase of a mobility scooter, CFS was able to…read moreget things moving on getting me a replacement for my unit that died last year. CFS really understands how Medicare's authorization process works so they were so helpful in guiding me step by step to expedite the required equipment. They are the best at navigating through all the government nonsense and red tape. Thanks for all of your assistance once again in acquiring what I needed in the most efficient way possible.

Such a wonderful experience, I rented a wheelchair to use for a music festival due to my disability…read moreand had exactly what I needed. The customer service was great and the price was very reasonable. I will definitely be renting or buying any needed supplies in the future from them. Thank you!

I needed a CPAP face mask in a hurry. Charlie was able to help me out and now I'll be able to sleep…read moretonight. It was last minute and he came through.

Advertising a coffee cake that they never have . When you finally fans it a big disappointmentread more