They put the names of new patients at the front, which was cute. All of the people there were very…read morenice.

We were able to get an appointment just a few days after my initial call. The consultation was…read morethorough and easy to understand. Insurance was billed and a payment plan set up. There have been no issues with payments and the office staff is friendly and knowledgeable. Dr. Rose and his assistants are professional, courteous, and patient. Our experience has been trouble free and the changes in my grandson's teeth are dramatic. Highly recommended.

I was patient here for about 5 years. I agree with the rest of the reviews. The wait times are…read moreexcruciatingly long. The staff was super rude. I remember one time one of them told me, "you think you're having a bad day, I am having a bad month" then continued to tell me about her misfortunes that entire month. Super unprofessional staff. Also, Dr. Cao spaced out my two front teeth for what? Now years later, I am starting to have a huge gap. Why? Because he gave me the kind of retainer that I did not ask for. Then proceeds to tell me it'll fit if I just bite down on it. I said, "so bite down on this all day every second of the day?" The thing didn't fit, period. I NEVER refer this office. I wish I would have sought treatment somewhere.

Dr. Cao was my orthodontist, and is now my daughters. She is a phase 1 for braces and the office…read morewill work out payments with you. The staff was also so patient with my 9 year old!! We really like this place.

This office has greatly exceeded my expectations! To begin, I can't get over how nice everyone is!…read moreFrom the front desk staff, to the hygienists (shout out to Linda who is awesome!), and even the doctor were all very friendly and helpful. The office itself is really nice as well. The waiting room is nicely decorated, and they even have a keurig coffee maker available. It really feels much more at home than a dentists office, which is great. As for the actual dental work, I could not be happier. This is the first dental cleaning I've had that didn't hurt at all. They're thorough and take time to explain everything to you. I would HIGHLY recommend this office to anyone in need of a dentist.

Everyone is super friendly here and the atmosphere is so welcoming! They take their time and really…read moreexplain things to you, very informative! Also a very modern office, paperless! Definitely recommend this place!

I have been avoiding visiting the dentist for a couple of years now out of fear but I can honestly…read moresay that after a few procedures at Western Dental on Lacey, my fear is gone. The staff, the dentist, the assistants, everyone has been incredible, welcoming, and reassuring in their practices. I am really glad that I gave WD a chance and have recommended them to all my friends and family!

Horrible service and nobody seems to know what they're talking about. I went to one facility on…read more11th avenue and they couldn't do most of the work I needed done so they sent me to the one on Lacey but Lacey had no provider for a while so I wasn't able to get much done. I got a couple things done and went back to the one on 11th and they told me they couldn't see me due to Insurance not wanting to cover the treatment if I had been seen at a different location, which made no sense because I've been seen at that facility before I had ever been to the other one. Then I was also told by the facility on 11th that the Lacey facility is only open on Saturdays and this was after a while of it not being open at all according to them. Not to mention when I was going to the one on Lacey, there was more than one occasion where I had an appointment and they were closed. I called to make an appointment for Saturday because I was told they're open Saturday and they made me appointment for Tuesday and said they don't know why they told me that they were only open on Saturday because they are open 5 days a week. I told them the things that I needed done and I wasn't sure if I needed an exam or not since it was taking so long just to get seen again. The way they scheduled It was for an exam, even though I had told them I needed a cleaning too, and the exam was questionable. Next I get a message saying they canceled my appointment and called me and told me that I couldn't be seen for an exam because I didn't need one and they weren't gonna be able to do anything else either. I spoke to management to resolve the issue of the back-and-forth and got a text message with a new appointment so I'm thinking everything is fine at this point and so I go to the appointment and again they can't see me because it's for an exam. I spoke to the manager there who informed me that the appointment was made by corporate ... imagine that even the corporate office is incompetent. I literally was complaining about this very issue and they still scheduled me for an exam.. Zero out of 10 stars, I would not recommend anybody go to this place unless you wanna waste a lot of your time. This is on top of another incident where my son went to this dental place and they said he was scheduled for one thing when I told the operator something else which was also an issue, but they did manage to get him in that day because I was I was questioning why they couldn't see him. They did a temporary filling that came off the very next day and I just had to bring him back and then when I brought him back, they tried to have him go home and say that they don't have time for a permanent feeling when that was literally why I was there and what the appointment was for. If I could give negative stars, I would.

Loved my experience there, everyone was very nice and generous. I especially liked the dental…read moreassistant Vanessa Peña, she helped me relax & was very professional with me. Every time I go for an appointment I always request her and Dr. Rushi. They do a great job and I've always felt super comfortable around them. Definitely recommend this Western Dental in Hanford. I was highly satisfied! Sincerely, a very appreciative patient.

Our first visit we waited over an hour and had to cancel plans that were after the visit and the…read moreservice wasn't so bad so we decided to book for treatment and then they put down the wrong appointment time so I called and confirmed it correctly by an employee and then the very next day I called again just to make sure and they had it back to a time we couldn't come in and then they wouldn't change it so we just canceled. It shouldn't be that hard to write down an appointment time.

Very professional and friendly office. Been around a long time! Great work being done hereread more

My family and I have been utilizing their services for many years. They demonstrate a strong…read morecommitment to patient care, ensuring that individual needs are thoroughly addressed..

Here is the incident report! My daughter's first visit with…read morethis dentist (Dr. Reimer). I took my 8 year old to have her teeth cleaned and X-rays because she was having some discomfort. I have been taking her to a registered dental hygienist every three months for cleanings. They (Dr Reimers office) recommended getting sealant for the molers which I said "great that works". My child already was feeling anxiety and fear because of all the drilling and noises in this office you could hear while waiting. Very open concept. Loud noises. She was having a tough time keeping her mouth open as this was her first time with this sealant procedure. I was sitting with her and trying to help her be more comfortable with the situation. While she was still getting this procedure done, the dentist came stomping in and began telling me that we can't continue using our dental hygienist and that we can only have her office clean our teeth. I took this as bullying me into not seeing the dental hygienist who takes care of my kids teeth cleanings. She (the dental hygienist) has an office that is quiet, super professional and perfect for anyone who doesn't like loud noises, has anxiety or overall a tough time with the general dentist atmosphere. I'm absolutely beside myself that a dentist(dr.reimer) would ever be so unprofessional and inapproriate! She did this to me in front of my 8 year old child who was being worked on. She should be embarrassed for how she was acting and how demeaning she was while speaking to me. Is it possible that this is a common occurrence to many, if not all her patients? She berated me and tried to bully me into her inapproriate way of conducting business! I can't believe someone that has a Dr. title would act in this manner in front of a 8 year old child who already is having a tough time, her staff and all the patients that were in office today!!! I was totally surprised at her behavior. Lemoore community has always had space for everyone to succeed and work with one another!! This doctor could have avoided this review from happening if she would have had the courtesy of asking to speak with me after my 8 year old child's procedure was completed in a private area. She could have just said that they don't want patients that use a dental hygienist that doesn't work in their practice. But instead she escalated the encounter and it was uncomfortable and unnecessary. You can tell her whole office and staff is on edge when you say you see the dental hygienist. She is not in the business of women empowerment at all! To bully and talk down to me as if I don't understand what your doing or saying is so unprofessional and disrespectful. I will not stand for this especially after she did it in front of my 8 year old child who was still being worked on. My child was the verge of tears leaving because of the dentists actions. Let's just say she doesn't want our business if you use a dental hygienist that isn't working within her practice. You could tell the whole office heard the spectacle she created in her own practice!!! Stay far away from this office and Dr Reimer who doesn't empower women or children. My child also had no cavities and she didn't even get a no cavity reward they talked about giving her! Don't take your kids here if you want them to have a great dental experience.

I would say the greatest dentists office I have been in. Since moving here, I've been shopping…read morearound for a good quality office and I definitely hit the spot with this one! The staff is very friendly and welcoming. The place looks amazing, very professional and clean. I appreciate the automated appointment text messages for reminding me of my upcoming appointment, it's very useful with a busy schedule. Although my appointment took almost a month to book, it was worth the wait. They guided me with all the information for the next steps in my dental work very professionally and with utmost patience for all my questions. They even give a goodie bag for first time patients. Overall, I'll be recommending this dentist office to my friends and neighbors in the area. The only regret I have is not coming sooner! Looking forward to my next appointment!