I knew some people who had used Good Shepard for their family member's home-based hospice care and…read morethey all praised the organization and expressed gratitude. So when my husband needed hospice care, I turned to Good Shepard. I expected that as a non-profit organization that their resources would be fully focused on caring for the patient and the family. My son (who took intermittent family leave) and I provided all the hands on care for my husband under the guidance of the hospice nurses. My husband told me that talking to his hospice nurse and her oversight made him feel less anxious. And he was very relieved that his pain/discomfort was managed so well. He had an assigned primary nurse M-F and weekend nurses visited as needed. We had frequent visits in the last few weeks. All our calls when things were difficult in the night were managed quickly and well. I highly recommend Good Shepard to other patients and families.

If you are looking at Yelp for guidance about choosing a hospice, you probably are desperately…read moresearching while feeling the pressure of the clock ticking. Even though we had the recommendation of our mother's independent living facility, that's how it felt for our family. So, with nothing more than a 10-minute visit from a nurse who acted more as a salesperson, we signed on to Good Shepherd for at-home "care." In retrospect, of all of the regrets I've had in life, this decision tops my list. One of the main reasons we chose the path of hospice at all was because he told us that, instead of needing to call 911 and having our mother end up in the ER, we would be able to pick up the phone and have instant access to a nurse with answers. Instant often turned out to be 35-40 minutes, with callbacks from overworked, beleaguered on-call staff. When we reached out to the nurse/salesperson by email--twice--with concerns, he did not respond. When the nurse we were assigned called to schedule an initial visit, her very first words were that she had 7 other appointments at our mom's independent living facility before she could get to us. The implicit message: get in line. When we met her, she seemed exhausted, not particularly engaged or warm but competent and knowledgeable. As it turned out, she would be the highlight of our experience with GS Hospice. My sister met with a social worker and instructed her about a matter to avoid if she spoke with me. The social worker called me to "check in" and immediately raised the very issue that my sister told her to avoid. It happens that another family at our mom's independent living facility and whose own mother was also in GS Hospice care had the same social worker. Before we said a word, they described the social worker this way: "She's 12," referring to her emotional age and maturity. The social worker cheerfully called my sister later to check in, oblivious to her mistake. When my sister reminded her, the social worker burst into tears. It gets worse: When we brought these and other concerns to the CEO of the hospice, he was dismissive and defensive, suggesting that these criticisms were clouded by grief. In other words, people who are grieving aren't capable of making rational observations, a condescending and, in this case, self-serving response. GS Hospice provides the services of a grief counselor for the family. Ours called me twice. Each time, I told her I was not interested in grief counseling but the second time, I offered to provide feedback about the experience our family was having with the Hospice and revealed to her that we were planning to take our concerns to the board. The next day, the CEO wrote to my brother trying to dissuade us from contacting the board. Clearly, this counselor went to her boss and disclosed a conversation which should have been held confidential by the standards of every mental health profession. We elevated our concerns to the board. We told them we were not interested in condolences or apologies and had no interest in litigation--that our goal was simply to make sure other families did not endure the same experience. Initially, we received what seemed to be an appropriate reply that suggested they would investigate. We offered the board to call us with any questions. They never did. Instead, we received a carefully crafted reply clearly written by their lawyers absolving themselves of any responsibility. Initially, our assumption with their staff was that they had plenty of caring, compassionate, professionals and that we had simply drawn the short straw. GS Hospice is a large organization but we had naively assumed that as a nonprofit with a long history, they would be patient and family centered. Instead, they turned out to be more like their hedge-fund owned competitors: understaffed, relying on inexperienced practitioners, and responding to concerns from a legal rather than ethical perspective. No large organization is going to have a perfect staff but when leadership is lacking, the problems become systemic and the agency becomes dysfunctional, the outcome for us with GS Hospice. It cost us profoundly in the care of our mother and compounded a family crisis that comes with such a profound loss.

Havenova Home Care has a professionally inclined manner of providing services and staffs are very…read morepolite, hard working, helpful and go beyond borders to ensure their clients get the best. It's all about family relationship between workers and clients. I was awed by their great work ethic, love, and care. I highly recommend them on a 5-star basis. Thank you Havenova for your awesome work you do for us all.

From the owner: Havenova Home Care stands out because we don’t just “fill a gap”—we become an extension of your…read morefamily’s support system. Families today juggle countless responsibilities, and when a loved one loses partial or full independence, the burden can feel overwhelming. That’s where we step in. We provide dependable, compassionate caregivers who ensure safety, dignity, and comfort at home—while giving families the peace of mind they deserve. Whether it’s helping with meals, medication, or personal care, or offering full-time live-in support, our approach is simple: customized care that keeps your loved one safe, engaged, and supported every single day. Why choose Havenova? Because we don’t just care—we care the way you would.

The Julia Ruth House has been a warm and loving haven for my mom who has dementia - they have so…read moremuch patience and are so skilled at keeping her active and directed - when I come to pick up at the end of the day, she frequently wants to stay at Julia Ruth and not come home :-) The facility is quite similar to a home environment, which is great, and houses a beautiful kitchen, living room and outdoor space. In addition to taking phenomenal care of my mom, they make me and my husband feel welcome and cheer us up every day. If you need a great daycare solution for your aging family member, I can think of no better place than Julia Ruth House. I'd give them 10 stars if I could

Warm, caring staff members, with days full of fun and engaging activities. A cozy home atmosphere,…read morewith games, singing, exercises, good food, and wonderful people. After a couple weeks of adjusting to his new routine, now my father can't wait to go each morning! His time there has also given my mother some much needed time to recuperate from 24/7 caregiving.

Peter from Synergy is a wonderful caring man who came to our house personally to interview us in…read moreorder to best fit us with a caretaker for our 83 yr old mom. She has multiple issues physical and mental and can be a handful! Peter sent over over a wonderful gal "Izzy" who helped us immediately with the needed care. She's gentle and kind and mom's smiling again. Very happy with Synergy Homecare and would absolutely recommend this service if you are in need of assistance with caretaking in your home. You can absolutely trust this company to do you right! There should be a 6 star for greater than great.

From the owner: It's hard for modern families to meet all the daily needs of their loved ones, especially those…read morethat have lost most - or even partial - independence. SYNERGY HomeCare fills in the gap with professional, quality caregivers, working with you, together, to provide home care services that ensure the highest quality of life for your family members. We offer a "synergy" that brings peace of mind, safety, comfort, and convenience to you and your loved one. Our services include the following: Light housekeeping Meal preparation Transportation Errands Walking assistance Showering assistance Medication reminders Overnight care Live-in care Contact us today to learn more about our services!

Jon was remarkable! Found a place for my mom that would not have been possible without his…read moreassistance. I give him the highest possible recommendation, everybody should talk to Jon Younger before they help a loved one into an assisted living facility.

Finding the right place- a safe place for an aging parent is difficult and emotional. There is so…read moremuch to consider. Jon is top notch! He is caring, knowledgeable and very professional. You will be in good hands with his vast knowledge and kind heart. I would recommend him to anyone!

Stephen helped my family create an estate for my Dad. He was very responsive, knowledgeable and…read morecaring. He was so kind to my Dad and helped answer all his questions about the process. I would highly recommend.

Very quick to respond. Very nice person. Very honest. I am happy that I reached out. He seems like…read morea wonderful person.

Mary was absolutely my rock during this challenging time searching for a new place for my mother…read more She helped weed out the places that didn't suit our needs and guided us to wonderful options. She was available any time of day- I remember she texted me back late one night and I said- aren't you off duty? She said "I am never off duty" and that proved to be true. I can't recommend enough using Assisted Living Locators. It is at no cost to the family- they get paid by the facilities.

My family is so grateful for Guided Living and all they have done for us. Truly the best home care…read moreagency in the area!!

This company gave me peace of mind while caring for my elderly mother-in-law. I was able to get…read moreout of the house and get errands done knowing that she would be well cared for by a trained and experienced cna. I had two aids that came weekly, and all of the other aids I met as well on "off" days were all amazing. The company was so easy to work with. They were able to get me started right away!

I have had the pleasure to work with the team at Home Care Assistance and could not be happier with…read moretheir service and support. They have the best caregivers who are so personable and kind. I would highly recommend them for care of your loved ones!

Home Care Assistantance is a great agency to work for, and An Agency that will provide great…read moreservices for your loved one. Have great HHA, CNA and Companions the Agency provide 24 hour coverage. The Aides are compassionate, with a sense of humour and great at cooking. They make sure that your loved one is safe, comfortable and happy in their own home. The Management and the employees work hand in hand to make sure that everything is ok. Long time HHA since 2000. Dores

Return my Deposit in Full. You cannot allow caregivers to make up their own hours then charge the…read moreclient. If someone asks for 12-230pm, then they shouldn't arrive an hour late then stay an hour or two later. They were seen making calls in the parking lot by numerous witnesses. I have to pay for this?

They provided two nights of care to my FIL. My MIL paid for more nights than that but he entered…read morehospice. She has been trying to get a refund for their services since late January and left many messages yet no one has returned her calls! Beware giving them more money than you may need because you may never see it again!!