I have been going here a year and a half, and customer service has gradually gone downhill due to very high turnover rates with the employees. Now they even have a new director running the place. Today I went in for my last treatment, and they tried telling me that I had already done all my treatments. After going through the paperwork with them, they realized they were wrong, but in the next breath, tried to sell me more treatments after they had just proved they don't keep track of their own records. Then I was taken to the back and treated by a very brusque woman, who became very defensive when I said "gee, you're faster at this than the other women that have done treatments on me." She was doing double-speed of every single other treatment I have had done, and her response was, "I have been doing this for 15 years, you don't think I know how to do my job?" She then had me roll on my belly to treat the back of my legs, and I took the glasses off thinking I would lay there with my eyes closed. She stopped the treatment, and said, "you need the glasses on because its my ass if something happens to your eyes." No please, no professionalism, nothing. I was getting irritated by the attitude. Finally, we're done, and she says "you're finished. you can go." I go to put the glasses on the arm of the chair, and they fall - and she promptly says to me, "you don't have to be so rude and throw things!" I immediately laughed that this rude woman was accusing ME of being the rude one and asked her if she was kidding. She immediately ran out the door and after I put my pants on and followed, I found her bent over the desk whispering in the director's ear and pointing at me. I told the director the truth - in 9 treatments, no one has ever treated me like that. The woman did not know the meaning of the word please, let alone how to use it, and it was obvious the director didn't know how to handle it. So glad it is my last appointment - my last few treatments were border-line pleasant, but this one took the cake. They aren't what they used to be, and even if I weren't done, I wouldn't go back. read more

Do not believe any of the good reviews! Why? Because if you go there they send you an email saying you will get a free facial for a verified POSITIVE review! In my opinion that basically amounts to bribing because if you have a bad or mediocre experience but want a free facial you need to write a positive review. I'm surprised it is legal to give awards only for positive reviews and not for anyone who gives a review. But with a policy like that all these positive reviews are suspect. I became a customer after reading these reviews and had the worst customer service experience of my life. When I tried to log on to their website to write a review I could not find the link to write one. When I asked them for it they refused to tell me. It appears they hand pick reviews off other sites, giving them a higher star rating then they deserve. I also tried to write a review on their Facebook page and they immediately blocked me! They refused to answer when I asked why, after spend more than $2,000 there they wouldn't let me write a review as a paying customer. They also cancelled my 8th appointment for laser hair removal after I said I was writing a bad review and told me I only paid for 6 and they gave me a free 7th treatment, even though the groupon I came in for said 8 and my tech told me I paid for 8 and had already scheduled my eighth appointment. When I asked in an email to have them email the paperwork showing it was only supposed to be 6, they refused to answer and said I was harassing them and they would call the police if I came by the store, and they never sent me the paperwork. I plan to post the entire email chain between us on my next post so you can decide if I was harassing or if they are not honoring the groupon I paid over $1100 for. read more

I have been going to this place for a long time now, I did leave a comment a while ago to describe how I am satisfied with the staff, the service and the environment. Since then, I purchased laser hair removal packages for 6 areas and I am almost done with the majority of them. I am overly happy with the results and the machines used at UniqLaser. I have been to other places and I didn't experience the same outcome I'm seeing at UniqLaser. Hair growth is so much less than the first time I walked in. I'd like to mention that I'm a brunette with thick dark hair that requires a lot of sessions to get completely rid of the hair. To my surprise here at UniqLaser, I only get to shave the day before I go to my next appointment. It is very convenient not to worry about hair anymore And I highly recommend this organization. Not only that, Ashley is wonderful. She is very patient and gives you time to breath when needed. She works with a lot of professionalism and care and I couldn't have asked for a better service. You should definitely try this place and you will not regret it. Im purchasing more treatments as soon as I'm done with what I have. I'm in love with this service provider. Thank you so much UniqLaser team! I appreciate you! read more

I'm almost halfway through an 8-session laser hair removal treatment and I couldn't be happier that I chose UniQLaser. The clinic is very clean and kept well. The day I went in for my consultation, they were actually able to fit me in for my first treatment, which was unexpected but fantastic to get it out of the way so I didn't have to wait weeks, nervous (I'm a huge baby when it comes to pain). The laser they used has a cooling blast of air so one hardly feels the nips as the laser hits each hair follicle. Even the ones I could feel didn't hurt much, and there is no lasting pain. It only feels like a pinch for a split second. The entire process each time only takes 5 minutes max (mine is considered a "medium" size area). Natalie and all the technicians have been absolutely fantastic, welcoming, friendly, and warm. I appreciate the time they take to answer any questions and have always made me feel very comfortable. They also always offer aloe after the treatment is completed, but I've never had any irritation at all and haven't found it necessary. Once this treatment is finished, I think I may get another area done! read more

I got burned when I got the treatment and the girl gave me an ice pack to go because it was very pain full and said that if I'm not feeling good the next day call us let us know, I reply, how long have you been doing this she said 5 years I said ok and walked out. I got a phone call the next day from the manger and I thought how nice they are calling to see how I'm doing, well actually I got attacked over the phone they told me that I insulted her coworker. I was like excuse me!!!! She said that her coworker called her yesterday crying telling her that I asked how long she had been doing this !!!!!?? I thought that was a common question any one would ask with or with out a burn or service. she kept telling me that she went to school you didn't. If she knows what she is doing I shouldn't have been burned and actually I was almost over it and I thought your calling to apologize but you know I got a bad service and also bad customer service today I'm not going there ever again. read more

The moment I stepped into UniQ Laser Center I knew they were going to provide me with exceptional service. The interior design of the building is very clean and modern. The receptionists are beyond welcoming and provide you with water along with an array of magazines that are laid out on the entrance table. The white decor and walls give the place a very clean and vibrant feeling the moment you step foot in the door. The technician was very knowledgeable about the sessions and provided me the option to add more honoring my groupon price. I have been to various other laser centers and UniQ is definitely my top choice. I would recommend this location to anyone seeking laser or currently receives laser treatments. You will not be disappointed. I cannot wait to purchase more sessions and continue on my laser quest. UniQ Laser Center excels in top notch customer service and providing their clients with the utmost professional information. read more

I didn't think using a Laser on my body was my idea of a good time but was so wrong!! Not only am I shaving a LOT LESS its practically pain free. I won't say its like a body massage but so worth the minor discomfort as its quick and efficient!! Best of all I have much smoother almost hairless skin on my body and face after 3 treatments with 15 years of the struggle..and it was real!! Also, the management is top notch with professionalism and they personally make sure all of your questions and concerns are answered. The woman who did my consultation was fantastic and represents the place with class. Nicole did my first treatment and she was super nice, thorough and most of all made me feel comfortable. My friends have been telling me to go for years and the only thing I regret is not starting treatments sooner. Ladies and Gentlemen this is the Med Spa for Laser Hair Removal and all things beauty. read more

As a wedding planner for 18 years in the Boston area, I deal with a number of brides with a broad range of requests for services. The one thing they are always looking for is to look the most beautiful they can be on the most important day of their lives... On rare occasions you hear about people who go the extra mile. When I was looking for a person to refer my brides to for their laser and skin care needs I was given Gennifer Friends name. Every client without exception has had nothing but RAVE reviews about Gennifer! This is why I just wanted to take a minute to thank Gennifer Friend for her amazing customer service and professionalism in dealing with a number of brides who are clients of mine. If you are looking for a professional who truly takes customer service personally look no further! I will refer my clients to Gennifer EXCLUSIVELY both now and in the future! read more

I've been getting treatments here since December 2016 and I absolutely adore the staff, especially Chantel and Adriana! When it comes to customer service these two always go over and beyond for me especially if the error is on their end. Adriana is a ROCKSTAR when it comes to providing a great experience every time I come in for an appointment. She made me feel at ease from Day 1. The vibe I get every time I come in is very warm, positive, and welcoming. Everyone is always smiling and greeting people as they come in regardless if they're customer or not. Coming in for a treatment are often the highlights of my week, because I can always guarantee a relaxing experience. If I can give them 10 stars I would. Go check them out, you want be disappointed...unless you're a natural pain in the butt that no one can ever please. read more

I travel allot for my business and this time I was going to Canton for a meeting. I was driving by Washington street and I saw a sign for Uniqlaser and before the meeting i stopped by and ask them if they do facials and i was luck because they have that service when I walked in woman behind the desk welcomed me soo nicely. I ask them about what kind of facial they have and she took her time and explained what type of facials they offer. The problem with me was my time since I don't live near by I needed to get my facial done right after my meeting. And they made it happen. 4 hours later I went and get my facial and result was unbelievable my skin is soo smooth "like baby's skin. I would highly recommend this place very modern and top notch equipments. I wish you Guys were closer to where I live. read more

Best laser hair removal establishment in the area. Great equipment. -I started with my legs. Haven't had to shave in 4 years after 2, 8 packs/appt. sessions. -Underarms. Haven't had to shave in 3 years after 2, 8 pack/appts./ sessions. -Working on other, more descrete areas and can't wait to see the results. -Does not work well on hormonal areas, for me, everyone is different. -The equipment is moderm up to date and does great with my skin, I am a Spanish female w/Caramel complexion. Some inexperienced technicians will be afraid of using a certain laser or laser strength. They have the right laser here for darker skin tones. And technicians are well experienced on treating. They are all qualified. read more

Today was my 4th appointment in the Canton location. I love coming here! The staff is always so polite and professional . They always answer my million and one questions I have. My very first appointment I was so nervous for my consultation but every single staff member has put me at ease. Now after 4 sessions of laser hair treatment I couldn't be happier I chose to come here. The results so far are better then I ever expected. Half way through my treatment and the hair is practically gone! If you've ever considered laser hair removal treatments this is the place to go!! The prices are very fair and I think the best around! There is lots of parking on site and the location is very easy to get to. read more

This is my first experience with laser as I've always waxed and my first statement post my first treatments was WHY DID I WAIT SO LONG!? I had gone to the Watertown location for a consult and met with Natalie who is so welcoming, understanding and knowledgeable. She was honest about the goals and results of laser and really tries to make you feel safe (especially in times like these) I'm having my treatments done in Canton due to the proximity of my home. Bith studios are so modern looking, spacious and SPOTLESS! Everyone is so kind and welcoming and my tech Ashley was so meticulous and careful and explained each part of the process and area. I def recommend people go here!! read more

I can't say enough good things about my experience at UniQ Laser!! I started my laser sessions at their Watertown location and had amazing results. Recently, I moved to the Canton area, and decided to visit UniQ for Botox and Coolsculpting. Wow, was I impressed!! It was my first time getting Botox, so I was nervous, but Vickey, their nurse was very professional. My frown lines were gone within a few days. I decided to give Coolsculpting a try. I treated my abdomen and love handles. So far, my abdomen looks flatter and it's only been a few weeks. The procedure was very easy too. Excited to see my final results in 12 weeks. If you are on the fence, give them a chance. read more

I was walking at the mall and i saw uniqlaser center right next to gap store. Since i always shop at this mall i decided to go in and get some information about laser hair removal. As soon as i walked in i was impressed with the modern design and stuff welcomed me right away. I asked so many questions regarding laser hair removal and they were very knowledgable. I purchased 8 laser hair removal package and booked my appointment. Next day when i went for my session stuff was very helpful and nice. They explained how the treatment will be and what to expect. I love this place and i cant wait to go back for the rest of the treatments. read more

One of my new favorite places! I used to see it all the time since I go shopping at the Loft next door pretty frequently but I finally worked up the courage to go inside a few months ago and talk to someone. I have always had some excess fat which no matter what I did, i seriously tried it all, I could not get rid of it. But guess what?! Coolsculpting did the trick! I will be forever grateful to all the kind staff that provided all the information I would ever need to commit. The place is always super clean too! I highly recommend this place, like seriously, check it out. It will literally change your life. read more

Can't say a bad thing about this place! This was my first time doing laser hair removal and I have since recommended UniQ Laser to everyone I know. The atmosphere is welcoming, the salon is immaculately clean (making me feel extra comfortable during COVID times) as well as the friendly staff! Have had the most amazing experience with everyone I have met here but I'd love to give a special shoutout to Stacey and Ashley, they make you feel so comfortable! I'm extremely satisfied with my results so far and I have not even completed my package. The process is super fast and painless! This place is life changing! read more

My appointment at Uniq was fantastic! I was very pleased with the entire experience. From the first phone call to the actual treatment, I found the staff to be very professional, courteous and caring. The consultation was very thorough and informative. The Manager and techs provided excellent customer service. This place is a modern, pristine Med Spa with all the latest machines and skincare, absolutely beautiful. I can't wait to go back! Reading the other reviews, I see there is only one poor review. Clearly that person did not go to the same med spa that I did, or is trying to get free treatments. read more

5 stars really doesn't justify the experiences I've had with UniQ Laser in Canton! I've been a customer with them for the past few years and I've had several different treatments done from them. Their staff are so knowledgeable, supportive, and caring! I've had services such as laser hair removal and Cool Sculpting as well as others and these services can make one feel vulnerable and anxious. However, the staff at UniQ Laser made me feel so comfortable, relaxed and not judged! Every time I had successful treatments and they have far exceeded my expectations! You will not be disappointed!! read more